Obsessed with their low calorie menu. I came to polo for dinner with my 3 month old baby. Drive thru was packed so I got off with my baby. Not only was the service fast and speedy the staff even helped me with my food to my car because they saw my hands full carrying my baby’s car seat. So sweet! That’s what I call good customer service
Jeremy M.
Évaluation du lieu : 1 Ontario, CA
Worst El Pollo Loco in California. The order is never correct, NEVER! I have been to this location at least 50 times. Unfortunately there is no other locations near me and if I’m craving epl I have to go here. Staff could care less about customer service
Miranda K.
Évaluation du lieu : 5 Chino Hills, CA
Quick and efficient. I forgot to order my husband’s BRC, window server let me add it at the window and didn’t even take long at all. This is my regular stop on the way home. I work in customer service so I know a add on like that can be annoying but the attendant was really nice about it. Thanks!
Bonnie G.
Évaluation du lieu : 1 Riverside, CA
This location is not the best. A couple times my chicken has been burnt as well as my tortillas… but this review is based solely on the fact that they charge 50 cents per 1.5 oz container of sour cream… no big deal, I’ll pay it; however, I am not happy that they barely even filled each container. We paid $ 2 for half filled containers of sour cream. SUCH A RIPOFF! I don’t even understand how the workers think this is okay.
Yasmina C.
Évaluation du lieu : 2 Santa Ana, CA
It’s one of the healthier options around. But I don’t know why I keep coming back. Their chicken is never cooked right. The quality of their chicken has gone down as well. Instead of paying more for your neat little packaging for the sides(which is terrible by the way) get better chicken! :( I love the el pollo in upland and Rancho… wish this one was on the same level!
Alex B.
Évaluation du lieu : 2 Walnut, CA
I love pollo loco. I love their chicken tostada bowl. Unfortunately the one from here was no buenos for almost $ 7 bucks. My bowl was pretty small and only came with no more than 8 pieces of chicken. Very very sad about that. For being a chicken place they are very skimpy with their chicken. Very disappointed!
Kathy C.
Évaluation du lieu : 2 Los Angeles, CA
I have done the drive through at this location three or four times now and each time my order is completely screwed up. The last time I went I tried to make sure I had everything before I left, but of course I don’t find out until I’m home that instead of all dark meat I have all white meat and my churros had no sugar on them and were as hard as rocks. I love El Pollo Loco, but this location is super disappointing.
Melissa R.
Évaluation du lieu : 1 Ontario, CA
The worst location ever makes me wanna just go off on every time I go there it just gets worst no cilantro dressing cuz I didn’t order a salad I ask if I can buy one straight out told me no it’s just for salad that if I want one to go buy one… fuck you… you give me avocado salsa that’s not even filled up … I just had to complain to corporate about this’s and good that I did
Black O.
Évaluation du lieu : 1 Century City, Los Angeles, CA
Horrible food, stay away from this place, I usually avoid it but when they added Shrimp Tacos to their Menu, I’d figure I could give them another shot, much to my regret. At the drive thru their add offered a spectacular blend of veggies and shrimp and salsa and dressing and the color palette made me feel like the fiesta of flavor had already started in my palate. After ordering the Shrimp tacos, I get home anxious to rip away the paper wrap like I was the first kid in the block getting a PS4 only to find a cold tortilla slathered with dressing, halfassed cut veggies(mostly cabbage) and a few not so fresh shrimp, tiny shrimp, like size 100 shrimp, it looked awful, it tasted worse!, I’ll never buy anything from El Pollo Loco ever again.
Sandy K.
Évaluation du lieu : 4 Whittier, CA
Arrived just before noon so I beat the lunch crowd. Bummer no plugs to recharge my air card and no WIFI. i ordered the two piece combo meal. The staff was really friendly and asked how the weekend was which I thought pretty cool. My order the 2 piece lunch combo with pinto beans, salad and a diet coke. The food was up within minutes and the chicken was hot and sides were yummy. The drinks are unlimited here which was good BC it was a scorching hot day. Later one of the other servers came out and handed out sauces and mints during and after your meal! Sweet.