Empire Management Group

Top notch company ! Very professional and courteous Darlene Vanessa and Lisa treated me like family and not just a number as many other management companies do. I highly recommend this company !!!

Trying to work out bookkeeping with Lisa at Empire Management Group, LLC (Redlands). Even when I was paying hoa on time, they still charge me with late fees after promising they wouldn’t. Been a nightmare and months of going back and forth. Still working with the accounting person Lisa to get them to be honest about charges.

BEWARE!
Hello Honest America!
If your seeking a Management Company for any realty need, Steer Clear of Empire Management Group, LLC at either of their locations in Ontario, CA 91 764 or Redlands, CA 92 374.
Our Board of Directors sought out a new Management Company for our HOA and set up an introductory meeting with Darlene Medlin at our complex. She arrived with smiles and lines of rehearsed achievements to relay, then gave us a fresh copy of her contract within the hour. All sounded great, so we signed. Our previous Company was neglectful, however never reached the level of disrespect or unprofessionalism in the 20+ Years, that Empire did within 8 Months.
Vanessa Wuestewald is the main girl with a chip on her shoulder larger than life; My fiancé and I were also looking for our first home and relayed that to Darlene upon our first meeting. After a few weeks, we never really heard from Darlene and Vanessa was shoved on us with condescending e-​mails from the start. Vanessa would go two or three days before responding to any voice mails or e-​mails and never ended up producing even one lead. Instead of tarnishing the HOA relationship at the time, we decided to tell her we were going to wait and found another realtor who got us into our home
The Turn:
The Board approved a new Gate Lock with Access Cards costing $ 2,600 after being talked out of a standard lock and key mechanism. We were partial to the new technology and continued promises from Empire and recently became aware that Vanessa visited our property and got locked inside the complex due to the Access Cards not working properly which has been a constant complaint ever since.
Vanessa decided to approve and pay the same contractor who was conveniently someone they recommended, $ 600 for a service call to «assess» why it’s not working properly less than 30 days after install. This was approved by Empire Management with no knowledge from the Board of Directors, which I happen to not be ok with. I notified Vanessa of my concern and that initiated the avalanche in declining customer Service! She wrote me an e-​mail with the contractor CC’d telling me how insulted she was with my concern and how they have done so much and are offended that we would question their judgment. I was a little taken back as the customer and President of the board, and responded accordingly asking to move the situation up to the owner, Darlene ASAP. When Darlene responded, she was even worse. She proceeded to send me threatening e-​mails with demeaning remarks and name calling. She singled me out and said I can’t make judgment calls and need to take a lesson and re-​read their contract etc. however if she would have cooled her head for a moment, she would have realized I’d already done that.
As a customer, I require to be advised on how my hard earned money is being spent and after seeing how their professionalism mimics a pissed of Hooker working on Christmas, their true colors were revealed.
I was literally shocked that as hard as people are trying to keep clients these days, the Empire females pushed us right out the door.
Empire Management Group is now terminated and we have never before been more happy than we are with the CAHOA.

These people are ridiculous. I was a tenant who ALWAYS paid my rent on time for 5 years. When I moved out, they decided to send pictures and a bill to my father, which they had a little knowledge of his financial situation, instead of myself. Highly illegal. He was not on the lease. The bill was for 2300.00. They even sent a formal letter to him with the threat of taking him to court. I turned them into Fair Housing and ask them for receipts for the repairs ot the apartment, and a copy of the lease that has my Father’s signature on it. They still haven’t produced anything. I know my neighbors have had issues as well. «Karen» is a power hungry property manager, who plays favorites with the tenants. These people are simply impossible to work with. I DO NOT recommend Empire Management Group to anyone.