Fairfield Inn Ontario

Went to try and pay for my room and because my card would not swipe they denied me my stay unless I payed cash or with another card. At the time that was the only card I had. They could not enter the card manually like any other professional business would. They need to get with the times!!! So I had to settle for another hotel that did enter my credit card manually. After all that because I’m a platinum elite Marriott member they charged my same card the next day for cancellation fees!!! Now I’m fighting to get my money back on that. I will never go back to this Marriott!

I called at 8am to make sure I get a double bed room, but the girl in the front desk said they don’t have any double rooms available, in a very rude manner. I said if anything becomes available or cancellation please hold for me. Anyway I called three times by 12 noon when I checked in with my friend. The girl said she will bring a roll-​away bed to our room in 10 to 15 min. We left the room for our meeting and there was no roll-​away bed in the room. We called the front desk and they said they don’t have any extra bed left now. I told him that we were promised a bed when we checked in, he said that they had a few beds until the evening but give them out, and that she didn’t leave any note for our room that we needed one. then they offered us an air mattress, but they couldn’t deliver to our room because he was the only person working that night… weird…and i had to go and pick it up from front desk. even motel 6 treat their customers better than this. Marriott has always been amazing in their service but this location needs some changes.

Our mattress was disgusting. Huge brown stains several feet wide covered the mattress. If was what one would expect in a third world country no star motel. SEE OUR PHOTOS in the galley. Disgusting.

Old and tired hotel. I understand that this is supposed to be a low-​pride Marriott hotel ($ 125 not so cheap). But the hotel needs some serious cosmetic work.

We always stay at a Fairfield Inn and this was our second time at the Ontario Inn.
The two front desk «guys» were friendly and helpful. Kudos! We got the room we asked for on the first floor. We walked in to a a towel «animal» greeting on the bed and a «Welcome» on the mirror. Nice touch with the bag of peanuts. The beds were comfortable; however not enough face towels were in the room and no extra kleenex. The service for these items was prompt.
My husband brought breakfast to the room — yogurt, juice, coffee, banana and an English muffin. We will always stay at a Fairfield Inn. The cookies were plentiful and good.

My family just stayed for one night but we enjoyed our stay very much. Using my AAA discount, the price was great. We had the room with two queen beds and it worked perfectly for us. Breakfast that morning was great as well, except for the fact that there was a basketball team there the same time as us! But at the front desk, Elizabeth was a or joy. Thank you guys again… You made our stay wonderful.

I’d give it no stars if it would let me. Worst hotel ever. I travel all over the country and have 10 employees that need a place to stay in Ontario. I would put them all in the Ritz Carlton before I stayed here again. The room is tiny and cramped. My advice: stay away.

Enjoyed our stay so very much! came to a room from a long Day of volunteering it was a great treat to come in to a hand written welcome sign on the mirror as well as an animal made out of towels on the bed with a card & peanuts! VERY comfortable bed & wonderfully soft sheets! will stay there again for sure!
I left a pair of very expensive turquoise earrings in the room! I called when I returned home and they had them waiting for me and are putting them in the mail right was away! Thank you thank you thank you

This is one of the best hotels I’ve stayed at. It makes a huge difference to have good help from the front desk to the cleaning ladies. Very welcoming and happy to serve. They do a lot of the little things right that so many hotels overlook.

Have stayed in a number of US based Fairfield Inns during the past year, but this was easily the worst. It’s likely an older, converted hotel, and looks it. It’s grubby, undersized, and antiquated. It’s also right next to a freeway, so it gets loud if you’re sensitive to that. Have always thought Marriott/​Fairfield Inns have a decent standard, but this hotel is not up to that level. Wouldn’t dream of staying again.

The staff was cheerful, helpful and accommodating.
Our rom was nice and clean. There was a mini fridge and microwave that came in handy during our stay.
The Breakfast was awesome as usual for this brand of Marriott
I would recommend this hotel and would stay here again if we are in the area.
Thanks for the great stay!

Okay but was charged for smoking in room when I didn’t. Every room around me was smoking weed! They at least compromised with reducing the fee.

I like this hotel, cozy and quiet in a nice office park private street. Anthony checked me in, it was super late, all went smooth and efficient. Good free breakfast in the morning, big TV with news going. Had eggs and made a pancake. Will stay again.

I stayed here for 2 weeks. The staff is very nice and friendly. Gloria does the breakfast every morning– she made an impression on me. She goes well above and beyond for guests. Good stay for me!

Older property. Good breakfast. For my money there are better choices for similar price. Cancelled further reservation after one night and moved to hyatt place. A huge step up. The staff was attentive but property seemed more like a roadside motel than a Marriott property.

Don was great at front desk. We were staying there to assist a dying friend and this was the only reasonably price hotel available with in 20 miles of VA Loma Linda. They were helpful when we moved later to a closer hotel. Very clean, exceptionally friendly cookies in evening and breakfast were great. Only down side was first two floors have outside corridors. Third floor has indoor hallways. Great quiet location.

Good «bang for buck». Rooms are pretty good and clean. A little out dated and noisy (some rooms face freeway) but all in all for a «budget» hotel one of the better ones.

In life, you get what you pay for!
We were in need of an inexpensive place to stay in the Rancho/​Ontario area and found this place online. The price was right, but to say this is a poorly maintained motel, would be to understate the obvious.
Yes, the sheets were clean and the bathroom area looked like it was clean, too. But the carpeting had crumbs from who ever rented the room previously and the front desk manager seem angry with the world and annoyed that we were using our Marriott Rewards. I really didn’t understand her issue on that last point.
So, if you are looking for cheap, in today and out the next day, then this might be your place. But for us, we’ll pass. Sorry!

Just like always everything was perfect and beautiful. All the employes went out of there way to make sure we were well taken care of. Loved the girl at the front desk kellia.

I had stayed at this Fairfield Inn in September of 2011, and having been pretty satisfied, decided to stay again last weekend for the Beyond Wonderland music festival in San Bernardino.
When making an online reservation we had requested early check-​in. I called Friday night and they said to call back around noon Saturday (day of check-​in) to see if our room was ready. We called on the drive up and it was.
When we arrived around 12:30, they promptly checked us in and we went to our room. It has been remodeled and is really nice now. Cushy carpet (a friend slept on the floor and said it was fine), and now they have fridges and microwaves in the rooms!
Shortly after we checked in, they called the room phone and asked to make sure everything was satisfactory. I said yes, it’s great, and before hanging up, they informed me there were freshly baked cookies in the lobby. They were bomb cookies, btw.
Everything in the room was clean, what we had reserved, and functioned (well, we didn’t try the tv or the microwave but everything else). The water was nice and hot and there was a really nice showerhead in the bathroom. The only thing I didn’t like was there was no fan so while taking a shower it got REALLY hot and steamy in the room. At least the sink and mirror part is outside the (sliding, but locking) door to the bathroom.
Everything went smoothly at check-​out, and we weren’t disturbed by housekeepers at all the morning of check-​out (we left at noon) like we have been other times at hotels.
Overall, we had a great stay at a great price!
Oh, and they must have updated their wi-​fi cause it was SUPER SLOW before and it’s quick now!