Rite Aid

always a hassle when youre picking up prescriptions drive thru. be prepared to wait an hour to get your prescriptions and half an hour just for the pharmacist to come to the window. if you press the yellow call button you will be ignored until they have time come to the window. other than that a decent store. aside from the pharmacy wait time. they really need to hire more staff members. wait time is ridiculous!

I read the reviews about this location but I gave it the benefit of the doubt, but they were right. Worst experience at this location today. Do not waste your time coming here. Vanessa the manager has no knowledge or skill of what it’s like to be a manager. One of her employees reassured me of a promotion going on and when she rung up my products, she attempted to charge me full price. When I asked her why I was not getting the advertised sale price from their newsletter and that her employee had reassured it was still going on, her reply was shocking and rude. She said since she had not told me directly, or heard it, I could be lying so she wouldn’t honor it. Even though I felt she was being rude, I asked her to call her employee so he could verify what he has said And she still refused. I told her so you basically don’t care what your employee say and if it doesn’t come from you it doesn’t apply? She said yes. Incredibly disrespectful and very disappointing that right aid now has horrible service. Guess I’ll just have to do my shopping elsewhere.

Thank you rite aid for hiring quality pharmacist, absolutely fantastic group of employees, respectful, good manners, enjoy there job, and a simple «hello» and a good morning. this is what customer service should be and how to value your customers. These employees deserve recognition. Thanks you rite aid for hiring quality employees. Including the front cashier!

Well I can’t believe with all the apologies from Rite Aid corporate that since my first visit to this location on Oct. 27^th. That nothing was corrected — cleaned or removed. It’s still a DISGUSTING MOLDY MESS in the drinking fountain available for, I imagine sick people to worsen their current medical condition! RITE AID YOU SUCK!

I only come here because I live down the street and I can walk here for convenience. I was not greeted by anyone not even the store manager? What happened to customer service. The baby formula section is very limited, this is the only reason I stop by. The cashier is doing squats while ringing up customers. Every employee here seems like we owe them something for working there. Pharmacy is the only good part about it, (I know right?)well my grandparents are stubborn old folks that keep it there. JUST A HEADS UP I DO HOPE THEY BUILD A WALGREEN’S NEXT TO THE POST OFFICE.

I use to like this pharmacy. They are so slow now even if you are the only customer waiting. CVS is way way better. The longest wait is 15 minutes.

It is about 5:35pm Wednesday and I go into the store to get something for 5minutes then head into the line. this line was so long it went back to the side of the store (about 25 customers) with one cashier that was working her tail off sweating, she called for help asking for Christian to come to the front of the store and help, he comes from the back of the store and serves ice cream to one customer then goes back to the back of the store. So as im standing there talking with customers there were about 6 customers came into the store and seen the line with one cashier then walked right back out. At 6:06pm a women (employee) comes into the store and starts to help out and she was asking the other cashier where is Christian… she said I do not know. So then I walked up and asked her for the manager and she said that she was the manager. I then told her that i will complain about this store this is so ridiculous that you have 1 cashier with literally at least 18 which before you got here it was up to 25 customers in line … I then said that the cashier kept calling out for Christian and he never came out but one time, she said well he was on the phone helping someone out, i then told her that there should be no one that important to hold up all of these customers in line that is actually purchasing items, she told me that she dont know what to tell me, i said that is an cop out and you should really apologize to each customer, I told her that I can promise you that it will get fixed and for one you should never leave the store with out giving proper instructions. I will do my best to shop in the morning if I really need to …

Nice store! kind people, cashier amanda was quick. I was in and out in no time while she helped me update my rewards card as well. There’s a few items I think should be kept in stock more often, but can’t complain. Keep up the good work!!!

After parent teacher conference, my daughter wanted to come get ice cream from here. We walked in to what seemed to be an empty Rite Aid. There were no lines so I expected to be services right away. Boy was I wrong. My daughters and I waited a few minutes until one of the girls from the register said she would be right over to help us. After 10 mins and an impatient toddler, one of the girls walked over to serve us.
As the girl started to serve us, she kept saying something about standing on a brown thing. I assumed she was still carrying on her conversation with her coworkers back at the register until she stopped serving us the ice cream. She then asks me with a bit of an attitude to ask my daughter not to stand on the brown strip on the outside of the ice cream freezer. We all looked at her a bit confused because my daughter was never standing on anything. She’s 8. She’s tall enough to view the ice cream on her own two feet. I politely let her know, and left.
I probably won’t ever return to this location. Their customer service is terrible and its a bit run down.

Poor customer service. There was a line of 5 people and Khristy just looked at us and kept working on her go back cart instead of thinking outside the box and helping the customers standing in front of her.
Too many other options to deal with people who don’t care

I love this Rite-Aid…if you ever need customer assistance, ask for Vanessa… she is ALWAYS willing to help me out and find what I am looking for !!! This store is very welcoming and always ready to assist with a smile :)

I’m only writing about the pharmacy, not the actual store. Worst customer service ever! They were supposed to call me when my Rx was ready and never did. When I remembered a few weeks later, I had to call them and they said they would get it ready. When I went to pick it up in the drive through, I waited at the window for like 10 minutes and no one ever came, not even to acknowledge that I was even there. I left and won’t ever be going back. This is just the most recent incident. I’ve had other bad experiences with this pharmacy.

Cheap beer, good ice cream, lines to checkout always suck. Prescriptions take a while, go to Costco if your a member it’s also cheaper.

Takes forever to get a prescription filled, Ice cream is bomb though!

Literally ALWAYS a line. Never enough cashiers, the workers are overworked. Rite aid needs to hire more people.

I filled medications and picked up, The cashier (tech) at the Pharmacy was very Impatient (light hair with glasses) heavy set working at around 4pm. and the Pharmasist here is very Impatient, will do hand gestures and get angry and will start laughing at you with coworkers if you get upset or question your RX (like I did because I wasn’t told my insurance didn’t cover the full quantity and wasn’t given the option to pay cash for all of it). The lines are Horrible on the weekdays could take as much as one hour waiting. I am switching to CVS

I actually signed up for Unilocal just to complain about this place. I live in the area, and have visited this location frequently (6 – 7 times). The service is SLOW!!! The cashiers are very talkative and try to start a conversation with every customer. I was the third person in line and it took me ten minutes before I got to the counter. There are three registers but there is only one person working them. The one time I did see two cashiers as soon as the line started to get long, she announced that she was taking her lunch break and left. I drive to the one on Central in Chino now, they are much speedier.

Convenient. I like this Rite– Aid. Staff is friendly and they always have Thrifty’s Ice Cream. Woo hoo!