Solstice Sunglass Outlet

This review is about a man named Kaan. I just can’t get over how fantastic he was as a salesperson. Not only was he extremely helpful, but he was extremely delicious! (Sorry I just had too! ;)) But he helped me pick out a pair of Polarized Ray Bans and OMG! They were just fabulous! I will always continue to give this store in Ontario 5 stars as well as that beautiful man named Kaan!!!

Throughout the years, I’ve gotten several pairs here. The prices are pretty good when there’s a sale going on. The employees have usually been pretty nice.

This review is based solely on my interaction with an employee by the name of Lauren.
Let me start by saying, I am always reluctant to write an inauspicious Unilocal review; however, this experience was so awful, it was necessary.
I went into Solstice looking for a particular pair of Tom Ford sunglasses. I did find them. They happened to be on clearance. Lucky me! Not so much… The price tag read $ 119. I told Lauren I’d like to purchase the sunglasses. She proceeded to ring me up. When it was time for me to pay, she gave me a total of upwards of $ 200. When I asked why she was overcharging me, Lauren stated that the price on the tag was incorrect and the sunglasses were actually $ 199. I asked her to honor the price on the tag. She refused. I asked to speak with a manager. Lauren told me there was no manager on duty.
My issue is the lack of communication regarding the price. She saw the advertised price on the tag, just as I did. Yet she failed to mention that it was wrong until it was time for me to pay. I also have an issue with a company advertising a price and then refusing to honor the price. Lauren had become very dismissive at that point. She didn’t try to help me or even compromise for the sake of losing a customer. I didn’t walk in their store and ask for a handout or a discount. I was simply asking for the company to operate with integrity, and stand by their advertised price.
Needless to say, I left the store empty handed. I refuse to be cheated by a company that I’ve patronized for years. Moving forward, I will take my business to Sunglass Hut.

Awesome customer service, the two girls working there tonight putting up with me for half hour trying to decide between several pairs of shades. I walked out with a new pair of sunglasses and most importantly, looking like a «movie star».
Thanks for the good service.

Amazing Service! I can now say I love shopping for shades at this Solstice. I was blown away with the level of service! It takes a lot of patience to deal with an indecisive customer as myself. 100% is what will earn you a 5 star rating. Cruz helped me out and he absolutely kicked ass. He spent a good amount of time consulting me on what sunglasses to buy before I made my purchase. He was very friendly, professional, and informative on brands, styles, and Solstice’s warranties. I will definitely go back there to buy my next pair of sunglasses. Thank you Cruz!