Verizon Fios

I live in Chino and have been a customer of TWC in the first 4 years I have been living here. I have to negotiate my internet rate every year and on the last two years, I experienced less than stellar customer service with TWC. Finally, on the 4^th year they refused to negotiate my rate anymore. At the same time, Verizon was offering $ 50 bundle for TV and internet + HBO for 12 months. So, I switched.
Provided that my house was Fios ready, the installation was a breeze. For a year I enjoyed some TV channels like USA, HGTV, etc. but that soon got old with the reruns. Internet connectivity was not as stable as TWC. Granted, I had experienced total disconnect with TWC due to bad weather or some updates that went awry but I expected more from Fios. Specifically, I would experience intermittent disconnection while watching thru Netflix. At times it would completely disconnect while I am in the middle of watching a show. Then, it came a public battle between Netflix and Fios. I had to side with Netflix since I never experienced such disruption while on TWC.
I also experience slow connectivity on the web at times — especially on Verizon’s web even while I was on the super fast speed at work! This makes getting in touch with them online very difficult.
Customer service… well, hmm… that’s another matter. When my 12-​month deal was up, the bill went up to $ 84 plus taxes and fees. I made a point of the $ 34/​month jump that is highly significant and unreasonable and while they are polite on the phone, they don’t negotiate. They keep saying, «Oh, we don’t want to lose you as a loyal customer and will work with you on finding better rates…» were all just empty talk. They spend millions on advertising but in practice does nothing to retain loyal customers.
sure, they still offer the $ 50 double play bundle and $ 34.99 for internet only for new customers but they don’t give it to loyal customers. Not even when I mentioned that TWC is offering the same promotion. They just went silent and repeated how they don’t want to lose you as a loyal customer but the best deal they can give me is $ 69 for internet only and $ 84 for double play bundle.
So I am going back to TWC. But, not without claiming My Rewards+. And, the customer service for that department… is another sad story.

Today I called Verizon because I needed to have 2 POTS style phone lines installed at my business. I was greeted by Diana and she was so knowledgeable and professional.
I explained that I have a fire alarm communicator that needed to have some phone lines. She knew exactly what i was talking about. She gave me all the quotes and everything was pretty straight forward. The entire experience in dealing with her was great. She got me everything I needed and Verizon is lucky to have employees like her who actually care. She deserves some type of bonus or something.
5 stars goes to Diane for the outstanding customer service. :) :) :)
Thanks,
Matthew Y.

I moved to Rancho Cucamonga from the Bay Area. We have AWESOME Internet in the Bay Area – super-​fast and super-​cheap. I expected I’d be downgrading when I moved to Rancho Cucamonga.
Well, Verizon FIOS isn’t as good as my old provider, which was an Internet startup, but overall it’s been a pleasant surprise. I consistently get fast upload/​download speeds as determined by
. The monthly price is a bit higher than I’m used to paying, but compared to the alternatives in this area, Verizon is the best overall deal.
My Internet almost always works (there’s been a couple of times when it was apparently «down» for technical problems or maintenance), but not moreso than my old awesome ISP!
The initial setup was very easy: the tech came to my house at the scheduled time and was a very helpful guy.
One con: You have to use their router, which isn’t the worst router in the world but not as good as my AirPort Extreme. Fortunately, there’s a way to use the Verizon router as a «pass through» and use the functions of my AirPort Extreme, so I’m happy I can do that.
Here’s my latest results from
:
Not too shabby.