Stormwise Hurricane Shutters

Terrible service, really bad workmanship and took a year and numerous city inspector appointments to close a simple permit. Thank god I amended their contract to reflect final payment after permits and order of commencement were closed.
My bad experience is well documented, I’m surprised they are still in business.
Then owner files false reviews to retaliate in your Unilocal profile trying to bully you to cancel yours review.
CONSUMER BEWARE… there are many, many more negative review than positive ones!

Beware. Not a professional company.
Takes them months to complete work and owners must be on top of them to complete and do it right. Terrible customer service. BEWARE.

The only positive with Stormwise but subsequently a source of all the issues was the sales representation. The attentive service at the front end led us to sign up. I did ask for and talked with three references. All were generally positive (keep in mind these were three references provided by the rep) but all mentioned the rep and having to have him run interference with numerous problems. This should have been a red flag. Everything downstream from the order was negative. You couldn’t get a straight answer from the office. Office personnel changed frequently (no surprise) and this was leaned on as an excuse for poor service. The install work (shutters and impact glass) was shoddy. The fit and finish on the windows was poor. The installation on the shutters did not pass inspection and had to be redone. I had another (more expensive) quote from another firm and in hindsight, should have taken it.

People from Stormwise tried very hard to solve my problem.

Stay far away from StormWise if you care about making improvements to your home. Here is my story:
1. After we signed a contract, made a deposit and set appointments, installers did not show up on several occasions, causing me to miss work. When I called their office to ask about the no shows, the excuses came with insincere apologies. One time, I called to find out the workers location during a no show, and no one in the office spoke English! I had to get someone on my end to translate.
2. The installation initially failed city inspection.
3. The $ 23,200 installation caused destruction to parts of my home; holes were in walls and window sills. They also broke pieces of tile floor and refused to repair it all for MONTHS, even though the sales guy said any damage caused by the installation would be repaired. We told them we would withhold final payment until they fix the destruction they caused, but they took the $ 5,800 final payment off our credit card without our permission. They had the card information because we authorized a PREVIOUS payment to them, and they still took the money knowing we were unhappy and did not want them fully paid until they fixed the destruction. When we figured out they took the payment without our authorization and spoke with them, they STILL refused to fix it, saying they didn’t have to. Their attitude was extremely nasty about it, acknowledging they destroyed part of the house and saying we should fix it ourselves. Finally, my husband intervened saying he was going to report them for their shady behavior, and they fixed the damage the following day.
4. StormWise didn’t immediately put doorknobs on impact doors, making my house a security hazard overnight (doors were taped shut).
5. Installers did not speak English and were unable to communicate.
6. One window didn’t fit due to a measuring error, delaying even more.
7. They also «forgot» about a hurricane shutter. Another delay.
8. StormWise initially didn’t bring impact doors that were in the contract, insisting we had to pay extra for them. We had to refer them to the contract totaling $ 20,000+, which clearly stated the installation included several doors.
9. There was little regard for our property or clean up. Dust everywhere.
10. An impact door broke within weeks of installation. I called them for MONTHS and nothing… so I gave up. Then, the owner, Camilo Diaz called me *years later* after I wrote a review on another website, claiming he never got my messages. I didn’t want them coming but my husband was optimistic, so they came. Someone actually showed up on time (a first for their installers in our experience) and fixed it. That same door broke again with the same problem weeks later, but I decided to just be done with StormWise to avoid any contact. Then, out of nowhere, the harassing phone calls from Camilo Diaz started — harassing me over the phone during my pregnancy. He insisted that I delete my review because they made it right. Mind you, he only tried to fix the door days after I posted a review, years after he refused to return my calls for many months… which does not represent genuine customer service. I explained to him that just because he attempted to fix the door years later after I made countless attempts to contact him, it doesn’t erase that their work on our home failed a city inspection. It doesn’t change that their workers no showed several times and refused to communicate with us, saying they didn’t speak English. It doesn’t change that they caused damage to our house and refused to fix it, it does not erase that they dodged phone calls to fix a broken door under warranty, in addition to all the other problems they caused, including the harassing and obnoxious phone calls from the owner himself during my pregnancy, the ill-​fitting window, forgotten hurricane shutter and missing doors. Either way, StormWise tried to bully me into deleting factual reviews with empty threats of baseless lawsuits, which shows the true character of the company’s owner. His accusations of slander mean nothing when my statements are true. Considering I never heard from his attorney (if he even has one), he obviously learned that he can’t do anything to me in court because my review was and still is THE TRUTH! People need to know how this man does business: the work on my home failed inspection, the workers destroyed parts of my property and getting them to fix it was worse than pulling teeth; installers refused to speak English, the office did not phone calls, they brought a window that didn’t fit, missed parts of the installation saying they «forgot», insisted on more payment for something that was in a current contract, and make an unauthorized charge to my credit card after I clearly stated I would pay the moment they fixed destruction they caused to my house. BEWARE OF STORMWISE! There are other places to get hurricane protection in Miami, and StormWise should not be an option. They suck!

I got a few rental properties in Florida and these guys are my go to. There product is great and there service is always prompt.

We are proud of our work and our reputation in the industry. You do not stay in business for over 18 years if you do not provide good service. I apologize if your experience with Stormwise was not positive. Please call me 786.306.6466 to see what I can do to make it up to you.
Camilo Diaz
President
Alan M. 2 hours ago
L.O.L. I type this in utter amazement! Please note that the review I posted is now two years old and within the posting it mentions having problems for 1 ½ years. THAT IS 3 ½ YEARS! Now you want to address the issue that was fixed by an outside vendor. This actually compounds the issue of incredibly bad service. There is nothing you need to do as the problem was fixed and I had to pay for it to be fixed even though when I first reported the issue it was still under warranty. The installation and actual products were fine. Your obligation though doesn’t stop there. It is service after the sale that secures your reputation. Contacting me 2 years after posting here after 1 ½ years of contacting your company doesn’t not exhibit any genuine attempt at Customer Service. Again, I must stress that I was so frustrated after 1 ½ years of trying to get service for the latch under warranty, that I actually paid another vendor to fix it. A door latch is a piece of security hardware. You and your company had no regard at the vulnerability that this left my house and family. After all this time you offer an apology. Nice gesture and I accept your apology. If though, this was any more than just a superficial positive gesture for a review website you would have called me instead of listing your number for me to call. You have my number on file and on many messages. While I appreciate your apology the problem has been fixed. I still stand behind my original statements and would not recommend Stormwise to anyone. Service is still the basis of a good company even in this day of take the money and run.

Go elsewhere!
Salesperson did his job flawlessly, and hooked us in. Then the drama started.
1) The 2 people that came to measure the windows of our two story home didn’t bring a ladder — and had the nerve to ask us for one. Because we didn’t have one, they had to tromp throughout our house, trying to measure the installation dimensions from the inside.
2) The installer, while courteous, had no respect or care for the trash and debris left behind. To this day (2 years later), I still find screws and washers in the flower beds. It is even noticeable where the shoddy measuring fell short of the correct installation placement.
3) The salesperson clearly let us know that they would provide an estimate for our old panel shutters — for when we donate them to a charitable organization for tax purposes. Never happened. When we spoke with the owner he simply said they don’t offer that.
4) When paying, we wrote a check and made it clear that it should not be cashed until the end of the week. The next day, I received a call from my bank saying that I had over drafted due to the said check being deposited. No one from Stormwise called to inform me of their mistake. After confronting them, the accounting woman acknowledged she had done it, but offered no apology. However, they did deduct the $ 35 overdraft fee from the remaining balance (thus the 1 star rating)
5) Never ending phone calls. It seems as if the lists they use for potential customers and current/​past customers are one in the same. For about a year, I would receive 2 – 3 calls a week from Stormwise responding to my «request for information». Each time I explained that I was a past customer (unfortunately), and to remove me from the list. Nonetheless, it was temporary, and the calls continued.
The product is fine — customer service, installation, and management are terrible at best. If you’re someone that needs drama to survive, they’re your best bet. Otherwise, don’t expect much.

Beware! License in the state of Florida but not Miami Dade! Trying to get someone to call you back is like pulling teeth. The only reason i got a call back is because I told them I was reporting them to the city and the state. Got the shutters in about 2 weeks but work wasn’t done with permit! When talked to the owner he told me he was coming to take the shutters down because I was going to report them. Just be careful!
Update: the owner sent me any email saying he was sorry for the awful service. The company keeps calling me asking if they could put a sign in my yard and if they could do work on my house. I keep telling them to lose my number but they don’t. I filed a complaint with the city of Miami and better Business Bureau.