Gerber Collision & Glass

horrible experience. The appointment scheduled for wrong city. I was told someone would still come out in the afternoon. However, I was called and was told the windshield at warehouse was cracked. I had to reschedule for next day. The technician showed up late and called and said that it could not change it bc it was raining. There was no rain-​only clouded.

I went to Gerber after my vehicle was hit because an officer I work with had just had his vehicle repaired by them and was very satisfied. Also, I have USAA and it’s one of their recommended companies. Everything went very smoothly. Gerber was very accommodating of my schedule. I dropped my vehicle off on a Monday and they said it would take until Friday but it was done the next day. They helped coordinate my vehicle rental at Enterprise. The only suggestion I have for Gerber is that they show the customer the work when they come to pick up their vehicle (rather than just giving them the keys).

Speed, quality, price.
These are three things that we experienced positively when our vehicle was repaired at Gerber. Our insurance company selected this company as their preferred, so it’s no coincidence that the insurance claim went smoothly (for completeness, we have USAA insurance). I have no gripes on the charges, as we had a $ 0 deductible and didn’t pay a dime, but reviewing the labor costs, parts costs, etc, everthing seemed fair and competitive.
The lobby is very clean — they even offer free water bottles and have a Keurig coffee maker for guest use. There is ample waiting area seating, with televisions, but as our repair was a multi-​day deal, we did no waiting in-​house. It took them about 5 days to assess the damage, order the parts, and repair the vehicle — a pretty swift deal, I think. We were happy with the repair job as it didn’t look like anything had happened. The customer service was great at the counter as well, and they made sure we were all set before we took off.
Overall, I’m very pleased with the service we received.