Access General Insurance Adjusters

Trying to reach adjuster: Nancy Quintana, good luck, I work with numerous insurance companies and adjusters, this company and adjuster is by far one of the worst, I would never recommend either

One of their insured drivers rear ended me, leaving my car to a total loss, and I have not been able to get a hold of them. It’s been over a month, when this should only take about 2 weeks. I am very angry and disappointed at their customer service. Someone should report them because they do not qualify as a real insurance company

TERRIBLE INSURANCE COMPANY. If the driver that hits you has this insurance, run towards an attorney! This company is completely unresponsive, rude, just outright lairs! The people that work at this company could never have a job at real insurance provider! THIS COMPANY IS A SCAM! JUST READ THE HUNDREDS OF NEGATIVE Unilocal REVIEWS, literally not 1 review is good!

This is ridiculous. I have been trying to reach my adjuster by the name of
Adjuster Name: Borges, Andreina
Adjuster Phone: (866) 747−6931×6715
Have called her about 10 times at different hours of the day. Have left numerous messages and is of just now no answer… one of their clients hit my truck and I have been trying to get it repaired for over a month now. Worst service ever… worst insurance possible. I have also sent countless emails. My next step is to contact (BBB) Better Business Bureau … hope you guys have had better luck.

I agree with all the reviews.
This Co. gives lawyers a good name, and that’s saying something.
I was sitting in my car reading a paper when the clown next to me backs out and, and crashes into my rear fender.
I asked for his info and he decided to bail!
I called police and filled out an accident report immediately.
My ins co. contacted them and gave them my phone #.
No response. I called hem a week later and finally reached the adjuster.
She wanted an estimate and pictures. I told her to send one of their adjusters to me.
Guess they never heard of that.
I finally found a body shop willing to do that (5 previous would have nothing to do with them).
Emailed it in and asked for acknowledgment. Forget it.
I left numerous messages with adjuster — no response.
Was given her supervisor’s # and also left messages — no response.
I called again today (3 weeks since accident) and was told to submit police report, which I gave the report no. to them on day one.
I said instead of that, I was going to file in court and go for treble damages.
I was then put in touch with her.
The check is being mailed today, through no help of theirs.
They just want people to get so frustrated, they’ll go away.
If you ever have one of their policy holder’s hit you, be prepared to deal with thieves and morons
In preparation for a lawsuit, I kept a detailed log of all my correspondence, and I suggest you do as well.
I hope the Ins. Commission pulls their license.
BTW — The reviews by the 2 Allstate adjusters were either written by corporate shills or they are Brain Dead!
They are total scum!

Same problem with complete lack of customer service. I even went to their facebook page to see if I could reach anyone. Our agent is Sandra Contreras. Anyway, my new insurance guy at Mercury, who is super stellar told me this… if you’re trying to get a report from them you can mention:
«The next message you should leave is you will be notifying the California Department of Insurance about their actions and filing a claim against them if they do not get back to you within 48 hours. They are required by law to send you your loss runs report or statement of no-​loss for that accident. When you mention filing a claim through the California Department of Insurance, I would be willing to bet you will get an immediate response.»
And a link to file a claim if they do not follow through:
Hope this helps!

worst insurance ever. Be careful if you got rear ended by some cheap sloppy ass holes and show you this company as their insurance provider. Holy shi. t

Warning never buy insurance from this company. They are very unprofessional and if you get in an accident they will not, I repeat will not be there for you. Like a bad neighbor, Access isn’t there for you. Also pray to god that you aren’t involved in an accident that involves this company. Horrible customer service. They don’t return calls no matter how often you try and they don’t have the courtesy to let you know if when your adjustor no longer works on your case, so you just end up endlessly being routed to dead ends. Even their supervisors do not call back no matter how many messages you leave. Trust me! I really want to help people avoid future headaches. Just spend a few bucks more and avoid this company. The only way to get them to change is if people avoid spending money on them. I can provide many many examples.

Jerry Louder is a nice guy and he seems to be trying to do all he can.
However, today is two weeks since my car was hit by a driver who ran a stop sign. Nothing has happened yet. Seems an adjuster «will be coming.» Sent pictures. Not sure what else I can do.
Wondering if it should take two weeks for work to begin. I am frustrated. These guys seem really shady.
UPDATE: The car was fixed — it took one month to fix what should have taken at the most two weeks. Jerry tried hard and had his moments of trying to help and wanting to help and make good. Somehow, the system, which requests pictures and images, isn’t readily or quickly available or accessible to its agents (like Jerry). Lots of communication and miscommunication issues between Jerry, the auto body shop and me, the intermediary.
Today I await word from Jerry about the $ 1,300 owed for the car rental. I hope I hear from him soon.

I was rear ended by a client of access general, my beautiful car, the only thing i own or ever will at my age that took me my whole life to own, the car was towed away, they put a lien on it first day, access expects me to pay for tow and storage and get adjuster claim of damage and police report while im injured and no car, no rental, i dont have that kinda money as im on a fixed income, they say the driver of theirs has 40 days to even respond, while my car sits in tow yard, lien sale in thirty days, how can this be LEGAL? just wipe my life out, they dont anwser phone or return calls, my stress level is at ¹⁷⁵⁄₁₀₈ and then sensd a letter that it is my responsibility to mitigate costs! the nerve! a class action suit needs to be done just for the stress and punitive damages this has on my life that is now doomed, WHERE IS A FANTASTIC LAWYER willing to take on, monsters

We got rear ended right before Christmas by someone using this company. It took 1 month of leaving voicemails to finally get a call back, and even longer for an adjuster to come out. Almost 3 months and my car is in the shop. They are now stating they will only cover 60% of the damages because my muffler is «used». Of course it’s used, it was on my car that your insured hit. This whole experience has been so stressful, and now we are paying 40% out of pocket for damages someone else caused. I have had statefarm my whole life and have never seen anything like this with them. Access general should be illegal.

this is the most horrible insurance company! my car hit by a stupid guys a month ago, his insurance is this horrible company, i call the for millions of times and finally someone answer the phone, they ask me go to the body shop and do the estimate, the estimate is $ 2200 but they just give me $ 950 to fix my car, my front bumper is totally broken but they say it can be repaired but not replaced!!! WTF!!! they also offer me a 2 day rental reimbursement and they asked me to pay first!!! that is means maybe they will find some reason and refuse to pay for the rental!!! and i am 100% sure that they will definitely do like that!!! i have create a Facebook group called «Access insurance is horrible» join me and lets fight with this horrible company. My adjuster is Christina Rollock!

It took me 9 months and filing a complaint with the state to finally get them to resolve my claim against one of their insured. They recently accepted fault and are taking care of my repairs. If you are dealing with them on a claim, it might take a lot of patience and persistence to get it resolved…

The worst auto insurance ever, got hit from behind and after i file a claim the insurance adjuster her name is colleen will not return any of my calls, if you are having problems, I sugest tp call the california department of insurance and file a complaint. BAD THE WORST INSURANCE EVER

Wish it had a 0 star button. This insurance may be cheap but it’s not worth the pay, I recommend you to get out of this insurance company and get a better car insurance! They are unprofessional, they lack of helping you (when you’re at fault or not), and they avoid you. Anyone that is a customer or is planning to get this insurance, please get out of it!

Anyone has advice for me?
Some girl that hit my moms car on the freeway has this insurance. They keep giving us the run around and we can never talk to a live person.

I am experiencing the same problems that everyone else has been posting. My adjuster, Julie Garcia, has been picking up the phone when I call, then hanging up.
I have an attorney, so hopefully she can help get this mess behind me.

Horrible insurance company! Got in a car accident two weeks ago and I’m still waiting for the claims adjuster to call me back so I can get my car fixed!!! I have State Farm, but the idiot that hit me and this cheap insurance so I have to go through them unless I want to pay for my damages out of pocket! The claims adjusters name is Sandra Contreras!!!

Cheap.
Their driver hit me. Filed a claim. Yet they won’t pick up any calls from my auto shop to pay the price. Scam. Not an insurance company. Ripping their customers off.

There is nothing that I hate more than giving a low feedback but so far my expriance has been similar to the rest of the reviews. I have been calling them everyday for the last few days, leaving at least one message a day and yet to hear from anyone. I really hope I can have my issues addressed properly. I’ll keep you posted.