Autozone

This review is a late post (I went in a few weeks ago the first time, and again last week).
This is the first time I have gone to buy an auto part, and the cashiers offer to install it for me. That was great!
The reason they lose stars is because I had called them beforehand, asking them whether or not they had the parts I needed for 2 different cars. The person on the phone assured me that they did, so I went in to purchase them.
When I got there, they rang me up for 4 windshield wipers of the same size, though I had told them that they were different sizes for both cars. When the cashier came out to install them, he realized the error and we had to go back in to return one of the wipers and pick up the correct size.
I tried to then return the other one and get the correct size for my sister’s car, but they didn’t have any in the correct size. He then told me that there’s a chance that my sister’s car would need 2 of the same sizes, but I told him that my sister had told me that they were, in fact, different sizes. He told me that the best bet would be to come back in after they restock.
It’s not a big deal, but if I call and give the specific model of a car and ask if the part is in stock before I go and am told yes, I expect to leave with the correct parts that I went for. My sister ended up being more annoyed than I was haha

I don’t even know where to start. This has been the worst customer service experience I’ve ever had. So I came in and I was assisted by a guy named Raymundo/​Raymundole or whatever it is.
Prior to this, I was helped by someone from AAA to jumpstart my car as it couldn’t start. So after that, I decided to go to Autozone to have them checked whether I needed to replace my battery immediately or it could still last a little longer because they have the free testing and charging services.
So I came in at about 2:30pm and this guy assisted me. I told him I needed him to check the battery. So he did and he came out with the equipment to jumpstart it. One time it didn’t work. Two, three until about six times he jumpstarted it but the car still wouldn’t start. I was annoyed already by his incapabilities. Then after that, he just told me that the battery was completely dead already. So I said to him then we’ll have to replace the battery now. He said, «I’m gonna need to ask first.» Then he came out and told me that he wouldn’t be able to change it for me as there were only 2 people working at the moment in the store.
I was pissed off and I said, «You told me the battery is completely dead and I need the battery to be replaced now. I was planning to go to the other Autozone store after you jumpstart it but you couldn’t do it. Therefore, I need to have it replaced right now!»
Again, he said he needed to ask first. Then he came out again with the same excuses and then told me to call AAA instead. Does this even make sense? This store claims to specialize in battery and you told me to ask AAA for help instead? Unbelievable!
I was dumbfounded and called AAA instead. Left my car open like a can of tuna, no apologies, no nothing, and he just walked back in to the store.
I parked outside their store in a hot sunny day with almost 90 degrees and not even a single person came out to ask whether I needed help or not.
Then, after 10 minutes or so, this guy came out again and then went straight to his car and drove away. I was like this guy is so unbelievable. Just by looking at the way he walks, I knew right away that he is a lazy ass person. Just because you’re done with your shift doesn’t mean you should just make excuses to not assist a customer.
Thankfully, the AAA guy came right after he left and jumpstarted the car. Guess what, it worked!
Thanks Autozone, I WOULD NEVER EVER COME BACK AGAIN!

The battery on my VW Passat is rather difficult to replace. Aaron C. was super helpful and patient. We both learned a lot in the process! Thanks Aaron. They had the battery I needed in stock, prorated my warranty, it was all in the system. Very smooth transaction. Great store.

I had a small crack in my windshield and the team at Autozone helped me get a fix-​it kit and they matched the lower price of another repair shop. Crew was great. Thank you all very much!

Yet another AutoZone location, but the staff here makes it a 5 star spot. Excellent and efficient service. I called 10 – 15 other stores and locations the day of my snow bound road trip. These guys saved me from driving around the OC and sitting in holiday gridlock. No price gouging either; competitors had what I needed at twice the price. NYE trip-​savers!
* Knowledgeable and efficient over the phone. I wasted a lot of phone time with other stores apathetic employees
* Parts in stock and reserved under my name
* Easy return. Bought 2 pairs — only needed 1
* Clean and large private parking lot. It was easy for me to test fit the cables before heading out.
Tip: Take the Katella or Chapman offramp from the 55 — there’s no closer off ramp to this location.

I’ve been here a couple times and both times an employee helped install what I bought, which was extremely appreciated! If I ever need anything for my car I come to this location.

New store! Great selection. Hard to spot coming down Tustin but it’s accross from McDonald’s.