Extra Space Storage

Not really thrilled with a few things… first, I literally moved-​in 4 months ago and already had a rate increase. When I called to ask why, I was told that is the «norm» to gradually increase rates within the first 5 months, then the next 9 – 12 months, and beyond. In other words, the rate will never stay the same or hit a ceiling once you’ve moved-​in. I asked why and the response was «that’s just the industry standard for storage places» and «it also funds our upkeep».well, wasn’t the rate I contracted for supposed to do that? Raising rates in an arbitrary fashion once you are «vested» in a space and less willing to move seems deceiving. In addition, this facility isn’t exactly «spic and span»…it’s quite dirty with trash, massively scuffed walls, and my lock has been tampered with so I now have to buy a new one. Pardon me if I am less than thrilled «Extra Space» wanting «Extra Change» from my wallet every month…

Great customer service. Very helpful staff, explained everything clearly. I would definitely recommend this place to my to my friends.

This facility is located in a quiet, residential, safe area and is well maintained, neat and clean. Lynne, the manager, was excellent in explaining the process and options to us, in determining our needs and helping us choose the right unit. She made processing the lease agreement easy. She answered all our questions and offered excellent suggestions. It was a pleasure doing business with her. We have moved in several items and found each visit to be a very pleasant, safe experience. We used this facility to store a boat for 2 or 3 years and found that experience very good, and that’s why we came back for a storage unit. We highly recommend this facility for anyone who wants a clean, safe, well-​organized storage location run by a very professional staff. (Thanks, Lynne, for all your help.)

Great customer service. Helped us make a smart decision about the size and location of the unit. Staff is willing to go the extra mile to make moving a little less «painful»
A special thank you to Lynne who always has a smile on her face and makes an effort to ensure all of our concerns and needs are met

So far so good, staff is awesome, very nice and helpful. Took there time explaining everything walking the grounds, etc.
Thank you
Rich

I got robbed too. No body contacted me from extra space storage concerning the break ins that happened around April 2015. I have not been to my storage since last winter 2014. My lock was also picked because it was difficult to open with my key and soon as I opened my door it was apparent I was robbed. All my boxes were slashed open and rummaged through. All my valuables are gone. The office was closed so I will be reporting this to them and the police tomorrow. It sounds like I’m screwed. Shouldn’t the insurance cover this? I am in the upstairs of the A building.
I just edited my post and changed my rated from 1 star to 4 stars because extra space storage treated me very well when I reported this to them and Orange Police also did an excellent job with taking a report for my loss. Also I was very relieved to learn my insurance I pay for with extra space will definitely cover my losses up to the max amount I covered my unit for which was $ 2000. The police also informed me that arrests were already made for the break ins that occurred so there’s a chance the police might have some of my property recovered. I just made the report so I have to wait for a call from the detectives.
All things considered extra space storage is a good company to rent from. No place can guarantee you won’t have losses but as long as the insurance coverage is good and security of the place does their best to prevent losses that is the most you can hope for. Unfortunately in my case I had been one of the unlucky ones but a lesson learned to not keep to much valuables in storage and cover what you do have with insurance just in case. I’ll report back with more as it developes.
Thanks extra space storage and Orange Police for helping to make this unfortunate incident work out the best it can.

This place is not even worth a 1 Star! DO NOT STORE YOUR STUFF HERE! Not only did I have the rent raised on my unit 2x in 1 year, I also had my stuff stolen! I was told that my unit was not the only one; there are several units that have been broken into. The staff, and more importantly, the manager (a women, I heard that she has been working there a long time) were just awful and handled the situation poorly. I was not compensated in anyway; in fact, I did not even receive an apology. I felt violated and confused… I could go on and on about this awful place, and I will, but it will be in a letter written to the owner.
There is NO SECURITY and it’s my perception, it was probably an inside job!

Fair pricing. Older facility but clean and well maintained. Convenient location for me – half the reason I’m here. Pleasant, efficient staff.

Robbed between April 11^th and April 29^th… lock picked.. Police report filled csi officers on site April 30 investigating picked locked units as I was waiting for my report. they had me confused with different case. Do not store at this unit.

APRIL 16, 2015 — IF YOU ARE A CURRENT CUSTOMER, YOUR UNIT MAY HAVE BE ROBBED. PLEASE CHECK YOUR STORAGE UNIT IMMEDIATELY. SEVERAL UNITS HAVE BEEN BROKEN INTO WITHIN THE LAST WEEK OR SO. THE LAST TIME I SPOKE WITH SOMEONE WE WERE AT 3+ AND COUNTING.
Do not store your stuff here. Do not buy their locks. They do not have «superior security» as promised on their website. Google «Extra Space Storage break ins» and you’ll see why. This is not the only location that has been hit within the last 2 years. This should give you an idea of how poorly they secure their facilities. Cheaper isn’t always better.
My fiancé and I are in between moves (staying with family) until we can find a place together. Of course, we got a storage unit to put all our extra stuff in until then.
This weekend (April 12, 2015), we decided to take some stuff out. Lo and behold, we discovered our unit was broken into. You wouldn’t notice it at first because the lock didn’t look picked but it was. The robbers made off with a bunch of stuff, including sentimental items.
We called the police and they came. The officers informed us that they were called twice on April 11^th (the day before) for two break-​ins. They recommended we change locks because the round locks Extra Space sold us were the common factor and it’s possible someone figured out how to pick them. (DO NOT BUY LOCKS FROM THEM.)
Paul is great. The lady who works there (or used to work there?) was/​is an idiot. Paul definitely deserves a raise or something because he was sincere and calmed me down when I spoke with him. He stated that he contacted all customers that there have been break ins. I sincerely hope he was telling the truth. He did say that MORE break ins were reported on April 13^th (the day after).
The security system in this storage unit is a joke and that should have been the first clue. I drove around the complex yesterday to see what «superior security» they provide. 4 bull$hit cameras inconveniently located. NONE focused on the main entrance of our storage building, of course. There are no cameras inside the buildings or at least, not ours. That looks to be about it. Superior security. Rightttttttttttt… –_​–
We also saw shady people hanging about, entering the document storage building the day we realized we were robbed. The two women hid when the police came. (Clue #2)
Actually, the first clue should have been when we signed the lease on the unit. The lady working there had us set our gate code and had the screen turned to us, showing everyone’s gate code to us. She realized her mistake after we had been staring at them for 5 minutes.
When looking for a storage company…
— Do your research before storing stuff.
— Check out the facility.
— See what security they provide.
— Cheaper isn’t always better.
— Do not store your stuff at ANY Extra Space Storage company. Trust.

This place is a hidden gem, service is awesome, personnel is top notch. Signing a new contract was less than 5 minutes, and got a first month half price. As explained during setup my contract, canceling it is easy too, only 2 days notice before cancellation is good. Im very pleased to have found this place so close to my apartment.

I’d be interested to know what the rates are for other storage places, but I just chose this place because it was the most convenient for me. It’s kind of frustrating that they do not tell you what their insurance prices are beforehand.
Aside from issues with the company (expensive, not completely straightforward, seems like my prices will rise), Lynne was incredibly friendly and helpful.

Lynn and Paul took care of our need for storage and they are both extremely helpful. They gave us 2 storage units to accomodate all of our things with convenient locations for our big truck. Thank you Lynn and Paul! You guys are the best!!!

Really pissed at this place right now. I signed up with them for a price of $ 37 per month which i was paying for about 6 months, then they jumped the price up to $ 42 at the end of 6 months, then again to $ 47 9 months after that. I called up to see what the deal was and they just told me «you’re paying what someone who would’ve just signed up would pay». I specifically asked the rep when I first signed up if this $ 37 price would be set and she told me that it wouldn’t go up (most likely). So now I’m going to be looking for another storage facility.

Good storage

Worked for us, no shenanigans. Had an issue with gate one night, was wide open and no one answers the phone. Turns out it was a super windy storm and the gates were off the track. 5 stars if someone answered the phone that night.

I currently have a storage I’m using here and am severely disappointed. The office girl is not personable and is very direct/​short when talking to you. They decided to continue charging me for insurance after I showed proof and resigned the lease. I also signed up over the web for a specific price, but once I had moved in a few months later they raised my rent 20%!!! I am stuck deciding whether to move my stuff for the principle or pay out the extra cash and be lazy. I don’t know if other storage facilities play this same ridiculous game but I can’t in good faith recommend this facility.

What can I say? It’s a storage facility. It does what it is supposed to do; and stores my stuff.
Their restroom and facility grounds are always clean, their units start off at a reasonable price (will explain below), and offer discounts when you refer a friend.
The unit I currently rent, started out at a really decent price. When I first started renting there, it was $ 95/​month for a 10×15 unit. Since then (2 years), the price has gone up considerably, and I am now paying $ 145/​month. When I asked the manager about the increases in my monthly rate, she told me that it happens at all storage facilities and will most likely continue to go up. I am not sure if this is true, but if so, that is pretty sh! tty of them.
If you only need to store your stuff for a few months– you cant go wrong here. But if you are looking for a storage unit for long term use, I would definity do some research on prices and rate increases before you sign a contract.

I’ve rented here on two separate occasions (including currently) and each time has been a very smooth experience. The employees have been super helpful in helping us select the right unit for our space needs, always letting us know the cheapest locations and any specials they have at the moment. They’re friendly and knowledgeable and also helped resolve a discrepancy with their corporate offices in setting up my online account. The location is clean, quiet, never crowded, and in a safe residential area. I highly recommend them and will definitely be storing stuff here again if I need to. :)