FedEx Office Print & Ship Center

Worst customer service,
Needed to print some booklets.
Got in line, was told some one would help me. Waited a bit. A girl told me she’d get a manager to help with my order since she didn’t know how to print booklets (???).
I then watched her and the manager help three customers that all came before me.
Talked to the manager who got defensive and wouldn’t even apologize.
You guys are the worst!

They have a really great staff here at this location. They are very helpful and they are also very knowledgeable at what they do. They are also very kind really good attitudes really fast service as well !! There manger Wendy was great she helped us for a while with our photos that we needed. She was very patient and kind and took her time with helping us she even gave us great suggestions .
The prices are really good here as well for photos and the quality is great as well. This is a great place to get both your copy’s and photos done. I had an 11×14 mounted photo done for $ 7 I think that’s a great price. The store is really nice as well very big and clean and well organized.

The reviews about coming in the evening are true! Alberto and Kyle have their shtuff together! They actually give a darn!!! Kyle is the best. He was so helpful and patient when I didn’t properly upload my documents and it took me several tries to get the file to print. I saw Alberto doing the same with another customer. Both were friendly, professional and knowledgeable. I needed color poster 11×17 prints and they came out great and was ready in minutes. And after in revealed I was a teacher, he informed me of the teacher discount! Yes! Good thing I keep my staff ID on me! I would recc the evening crew at this location in a heart beat.

Every time I come here for late night printing, something goes wrong. I understand none of us, employees and customers included, want to be at Kinko’s in the middle of the night, or probably any time of day for that matter. But if you can’t do simple print jobs or at least help me do them myself on the awful printers at the front, then we have a problem.
I definitely do not know how to use their front printers, but I guess they assume you do when you ask to use them (because asking them to do it behind the counter would be an inconvenience). Each time I waste more of their time because no one tells me how to properly feed the papers into the printers and print — not to mention different employees tell me different things. One time it’s press this button, another time it’s open all the paper cartridges. So I move on to the front desk, where things take a turn for the worse.
Not only do they take ages, charge an arm and a leg without letting you know beforehand that doing their job comes at a cost (photo enhancement for opening my file? Wow!), and seem less than enthusiastic to help, there are issues with colors being off and proper printing, which is why I’m too afraid to order online. Today, I got turned down because the employees literally did not know how to align the pictures on a double sided paper. Maybe I would think this was some crazy print job — if I hadn’t come a month or so ago and gotten someone to do that exact job. We lamented the fact that that specific employee was not there to help, but I especially lamented it because now I have to find some other place to print. I feel bad because the man who had helped me on several occasions is nice enough, but no one explains to me how to print things on my own or avoid these issues in the future or goes out of their way to help me out. I come here to get help with printing, not to feel idiotic for not knowing enough about it. Guess I won’t be coming back here, which I’m sure they’ll be happy to hear since I come in with jobs that require assistance.

Absolutely ridiculous, abominable customer service. There is some guy who was working in the morning a while back with gray hair and a beard. Looked like he was probably in his 40’s. He appeared to be so angry and hostile in his demeanor and tonality that he may have been contemplating suicide that day. I got the feeling that he was depressed and resenting of the fact that he was doing customer service at a Fedex. I simply asked him for some kind of direction on how to go about printing something and he responded as if I was a nuisance and wanted me to go to the self service. I went to the computer to print, but asked him to help me so I can get the job done faster. He said «go ahead over there and get started and I’ll be right over in a second.»
Of course he lied. He never came over to help me out. I finished the printing on my own and walked out. Didn’t have time to complain because I was too busy.
My advice is that you don’t come to this store. The overbearing negative attitude of the employees is very depressing.

Overpriced and terrible service. Go to Office Depot or Staples for your printing needs.

Took 20 minutes to scan two papers and email them. Very hard to get assistance, I stood at the front desk and just looked at two employees talk to each other and they didn’t budge kept talking to each other, after a few minutes one asked me what I needed me and told the person on the floor to help me. Which was the person who I had initially asked for help but just pointed me to a workstation without instructions. Will not be coming back.

Wow… The night shirt couldn’t have been more rude. I just wanted to make a few copies, SELF SERVE!!! They acted as if coming out from the back room was an inconvenience. I would have been just fine probably better had they remained back there. Never again…

This place honestly is the worst print shop ever! I emailed some papers I needed printed. The night before. I went in the next morning to pick up. Nobody could find them. All of a sudden Sean one of the rudest employees ever shouts out «Ohh those I threw them out «I said to him. If you couldnt print them because of copywright i understand. You couldnt email me and tell me. You see other employees looking for them. So bottom line the manager apologized and rude Sean didnt care about his behavior. I really hope that the manager addresses this at this store.

WHY is FedEx so cheap? Kinko’s use to be a place to get work done, but now when you go it (this was 8:30p on a Tuesday night), there is *1* person working.
I was there for 45 minutes, and only ever saw *1* person working. There were 4 people in line, waiting for help or to pay for something.
I have no doubt that FedEx is paying minimum wage, so why can’t they have a couple of extra employees on in the evenings? Their cost would be extremely low, their customer satisfaction would be higher, and those employees could work on any number of things when it’s slow.

It seems like the night crew has their act together! I went at night to see if it was the staff and it was! I worked with another staff member, Kevin (I hope that was his name… he had a man bun haha) and he printed and cut the poster.
The second time around looked so much better! The poster was cut to the EXACT size I wanted it. He removed the mysterious image I was seeing when the poster was printed. I’m pretty sure I’ll never come back to the store but I wanted to update my review due to the service I got from the evening people.
Word of advice to all! Come at night. The people working are very lax and friendlier then the day crew!

Extremely convenient. Very helpful staff! Paul saved my life when I had to do some complicated printing after my home printer went out. I wouldn’t have passed my class without his help! Thanks again Paul!

If I could give a negative star for there service I would. The staff is so lazy and rude that I don’t know why they work in this type of environment if they don’t want to talk to anyone or be bother. Always try to avoid this place but I had to make copies lots of copies and buy one pack of envelopes which is why I waited to pay 15 minutes and the employees just staring at me like what do you want? Will never come again

Very pricey to send an over night letter package to South Carolina. But the service was exceptional. First time here and I will be back (24 hour FEDEX!

Usually open 24 hours, but around various holidays, they close for a time. I needed to print things for a UPS pick up from a purchase I made at Amazon and it occured to me they might not stay open til midnight the night before Thanksgiving. Thank goodness I thought to phone and ask. Turned out they were closing in 45 minutes, so I raced over.
There are multiple work stations and copier machines. You can print from your mibile device, emailed attachment, or usb drive. They’ve got you covered.
Nice stock of 2016 calendars. They always have mitivational items. Nice gifts or stocking stuffers.
Only problems experienced here was by my fiancé when he had an employee make a copy for him. When he handed the guy a dollar, he just stared at it and couldn’t make change. My fiancé gave up and just left without getting his change.

One word: BAD!
I’ve been coming here for years and the service always SUCKS! No matter what time of day you come in, you will get bad service! Nobody will greet you but they will look at you and the pretend you don’t exist! What kind of customer service is that?! –_​_​–
I feel bad for the older customers that come in and don’t know how to use the machines since they require debit/​credit cards, I often see them ask for help and get easily brushed off and ignored. Just because everything is a self kiosk doesn’t mean people won’t need help! I’ve had times myself where the machines/​computers don’t work and I can’t find anyone to help me, I’m usually able to figure it out myself but if you need help your tapped out!
This store is open ²⁴⁄₇ so there is no excuse for having customer service on point. This location is an epic fail and needs some retraining ASAP!
If you need help don’t come here! –_​_​_​–

Great and fast service. Got 500 invoices printed in 24 hours and the price was great too. Found my new printer. What a difference for sure. I dealt with a printer in the Hawthorne area who burned me on bogus work and price changes. I have a regular printer locally but they are usually a week out. I needed something in a hurry and Kinkos pulled it off for me. Thanks :)

Extremely great customer service. I came in and there was immediately people asking me if I needed help, and painting me where I need to go. I had a relatively simple transaction to do, fax and copy, but they pointed me in the right direction and someone else approached me and asked if I needed help with the fax. Went mid day on a Thursday, not very crowded at all.
Side note, you can use your credit/​debit card to use the machines like fax and copy.

I don’t own a printer but I have access to one via wifi on my phone but unfortunately it was out of ink/​paper etc. Boo.
I needed to print passes etc., for an event I was going to so I drove here to get it done. It was about $ 3 to use the computer, get online, get into my email and print. If you’re going to make me pay, at least make sure stuff is fast and it works. It took forever for everything to load and I was getting charged by the minute. Such a waste.
$ 3 is a lot of pay for slow shitty service and printing. I know it’s only $ 3 but I was only printing two things which I guess I could have just downloaded onto a flash drive and printed for way less but meh. Didn’t have the time or a reliable flash drive so whatever.
It could be better. so much better.

On my way to a sold out event at the Angels stadium, I bought tickets on Stub Hub. Unfortunately we’re still in the day & age that the tickets cannot be scanned via phone. Where do I print this in a jiff?!
Thanks to Unilocal we found a near by Fed Ex Kinko’s. At 30 cents per minute for online usage & 49 cents per page to print… I was on my way! It cost me $ 1.95 to log into my email & print the 2 single sided tickets. Not too shabby!
Bonus customer service points goes to Scott who helped me load $ onto a debit card for the computer. (I had none of my credit cards on me.) And who also refunded the balance on the debit card that I did not use.