GameStop

Tried to shop here today, but the store associates had other plans in mind.
I was standing in line for a while as two sales associates took off for no good reason. When they finally returned, one of them decided to help a guy who was not in line but instead had randomly come up to the counter while i was waiting. Eventually the associate waiting on them noticed I was in line and apologized but didn’t tell the guys that she had to help the person waiting in line first, as is the typical etiquette in such situations.
I waited another couple minutes while the 2 guys she was helping figured out what they wanted. And then I told her that I knew exactly what I wanted to buy. «Oh okay,» she said. After a little more waiting, i decided it was time to leave.
Others have pointed out that the folks who man this store lack customer service skills. And that point can’t be stressed enough. One bad experience like this can sour you on the location forever.

My experience of shopping here has been extremely excellent. The lovely store manager Morgan is always helpful. This gamestop store has the nicest manger and workers but some tend to stray away when I need help. The store has been my least favorite for lack of service and rude employees that refused to exchange my game for a new copy. But now its the one I go to. So they changed on a lot of things these passed 5 years it’s a good change.

Very poor customer service, the sales associate Juan helped a couple for about 15 minutes and then completely ignored and saw my little cousin that was behind the couple waiting the whole time and helped other customers that have not been in line and rang them up for about another 10 minutes. While I told Juan it was rude what he did, he completely ignored me. And only one worker while about 15 other people are in the store… Seriously?

I’m not a hardcore gamer. Really aside from Madden and FIFA I hardly ever set foot in a Game Stop but I went in earlier this week and received great service. I was greeted professionally and asked if I had any questions and I didn’t at the time. I was a little embarrassed to ask for help since I had just sent him off and his partner must have sensed it so he came and asked again and he went out of his way to find a game I was looking for that was not in plane site. He had to dig for it. The Godfather Dons Edition. (Didn’t catch the employees name but thanks buddy)
I was honestly just THINKING about buying it but the service there really just closed the deal for me.

Had a couple of b-​day this weekend. The main one was my younger brother’s 20^th b-​day. He really wanted Saints Row 4 so I hop over to the local Gamestop and copped it real quick. I will say this place has really improved on customer service. All the workers were attentive where in the past they were off in their own world talking to each other. They were quite helpful while ringing me up giving me insight on that new Mortal Kombat game (which I will be buying soon, and no I don’t believe in pre-​order).

What’s special about this game stop compared to the rest? Nothing at all. Prices are okay and they give you next to nothing for your games!
Place seems to be always packed and workers always trying to get you to sell you their games. Fair selections there but honestly you can just buy from amazon for at least $ 10 cheaper (not including the newer releases).
Their console for demo seems to be never working.
Oh! Not sure if it matters but very poor cell signal in there.

Nice enough lady working named Jess, but she insisted on arguing with me about Bayonetta 2 for Wii U, saying that it is one disc with a download for Bayonetta! I wanted to know if it is a disc or download because I have no space left on my Wii U. I called 10 other stores and they said Bayonetta 2 is 2 discs! When I asked her position and she said she was the store manager, I thought what a joke! I mean 10 other GameStops said the game is 2 discs! She could not check for herself. I am looking at my copy of Bayonetta 2 right now and it’s 2 discs! She should really do research before trying to sell products in her store! It’s embarrassing when a store manager at a GameStop says she knows for a fact that Bayonetta 2 is 1 disc and 1 download yet the whole world knows it is 2 discs! She should try to do more research before even trying to sell things in her store. Won’t be coming back if that person is still managing the store. I hate going to a store that specializes in video games yet the management obviously does not know about many games. I guess she is just a good sales person and that is all GameStop at the Block cares about, selling games that they do not even know about!

It’s one of the smaller ones since it’s located in a mall so they don’t have such a large variety of games. I normally avoid the weekend rush and try to go during the week. Like I said it’s kinda small but the staff is very friendly, helpful, and they seem to know what they’re talking about when you have in gaming questions.

Of all the GameStop stores I have been to, this one is my favorite. I don’t really buy used games, I just put deposits down for new stuff and pick them up later after the initial rush!
One time they had a midnight release for a game. I overslept and got there after they were closed. The manager opened the door for me and gave me my game! THAT is customer service!
I will be back and this will be my go to gamestop!

Went in to oder/​buy a ps4 tonight. I was never greeted nobody acknowledged me and to top it off a district manager of the company was buying stuff in front of me. I stood in line for 20 minutes not one word was said to me. I’ll just order my stuff online too bad GameStop doesn’t realize the future of their business is in customer service. At least at this location. Despite how crappy main place mall is the manager there at least says hello to people, and let’s you know she will be right with you. I hope management sees this post because imagine how much business you are losing just by a simple greet and customer engagement. Manager 6 years +

Jesus Christ, if you don’t like to work in a environment where people are at. Then don’t do it, perhaps the supervisor was just a racist. ill give it a go again and see if the attitude changed.

My favorite thing about this place is they only have one dude working on a Saturday afternoon. Waiting in line for half an hour is rad. Dummies.

it’s better to buy games online

Its gamestop. what else is there to say? Haha. Anyways, I actually prefer this gamestop more than the others. Went here to buy a «new» copy of Disgaea 4. I asked the employee working if he had a «factory sealed» copy. Obviously nope, but he did give me a new empty «game box», which took a while to look for.

Best selection of used PlayStation 2 games out of any GameStop. Enough said!

4.5 stars
the employees here are really nice, easy to talk to and knowledgeable on games both new and old, and upcoming releases.
i went in to preorder modern warfare 3.
walk in, go straight to the register, preorder, put a «down payment» to reserve the game, walk out. that would have probably taken five minutes.
i was there for like a half an hour. just talking to and joking around with the people that work there. oh, and taking my sweetass time debating on regular version vs. hardened edition. :P but hey, i ended up preordering an additional game while i was there.
that whole story above happened on a tuesday afternoon when it wasnt crowded. however, nights get busy !

This is one of the busier locations if you are coming during the night or on a weekend but the staff is very helpful and nice. Although, i am not a huge gamer it looks as if they have just about everything you could want or need here.

I don’t know if it was the time I came here or what. But my boyfriend and I came here around 9 at night on a friday. We walked in and were not greeted at all. Walked to the xbox place looking for the games we wanted, but we didn’t really find them. We were going to wait in line to get some answers but there were 3 guys working and a huge line was forming but they all seemed to care more about socializing with each other than helping out people who were waiting. They didn’t even apologize or anything and only 1 person was working the cashier. We didn’t even wait to find out what the other two people were doing because we just left. It’s a rather huge gamestop in comparison to others that I have been to, but I just don’t feel like dealing with their customer service. Because we were looking for specific games and didn’t find them, I don’t think that their selection was wonderful, but they could have a lot of other stuff that I didn’t look at. Overall, eh. only stop by if I’m in the area.

Right across parking lot from my place. Great staff– good selection!

Usually when I walk into these Gamestops they have a distinct smell and I’m writing a review for this one at The Block because it didn’t smell at my most recent visit. Also, they have PS Move wands here unlike many other places that only carry the navigators. I’m always greeted when entering the door, but mostly the employees seem to like staying behind the counter rather than be on the floor unless they’re stocking. For my taste, they care a good variety for pre-​owned PS3 games and I don’t usually have to wait in line long for a purchase.