Liberty Travel

Simply stated; we will never use Liberty Travel again. We got 4 low priced rooms at Atlantis for a high price/​room. The resort told us that Liberty paid no where near the price we paid for the rooms. After complaining, Liberty did nothing! I’m shocked that AARP endorses them and have registered a complaint with AARP,

Never did hear anything from this company.

We had an extremely terrible experience booking with Liberty Travel for our vacation to Oahu, Hawaii. Initially when booking the trip, everything was paid for in full. Upon arrival to the island we picked up our rental car and a sudden fee of $ 350 extra was applied, that we were entirely unaware of. Our budget was limited at that point, so we quickly got in touch with the agent to amend the problem. The agent himself was unaware of the extra fee for the car rental company, so we were given no choice than to pay the extra charge.
The second biggest problem was with the airfare itself. The agent booked our departing flight with American Airlines and the returning flight was with United, clearly stated on the ticket. United Airlines had no record of our flight and it turns out, we were supposed to be returning with American as well. By the time we got this sorted out, the returning flight had already departed and we were stranded in the airport for 15 hours! The airline put us on standby, but for any changes made there was a $ 200 per person fee applied. Contacted Liberty’s emergency line and were told that nothing could be done to fix the issue with the manager at the airport. Everything was left entirely up to us, time and money wise.
Lastly, at no point was there any effort made to amend or compensate us for all of the inconveniences of wasted time and money being the two biggest downfall factors.

I was so disappointed for the booking Jimmy Benitez did for my honeymoon. We tried to make the best out of it and enjoy it but it was nothing like we had imagined or planned. If I recall correctly, I believe we told him we wanted to relax by the beach during the day and be able to go out at night. He mentioned the beach was like 10 minutes away walking distance and South beach was a bit further which we had no issue because South Beach was to go out at night and we could just take a cab. We were far from EVERYTHING! The hotel was beautiful but pointless because it was a hassle to move from one point to another not to mention they put on hold $ 600.00 and we were so limited on out budget we could not even take a taxi and had to travel by metro and the bus on a humid weather!!! It was beyond ridiculous! He should have warned us about this type of holds! We had just covered our wedding and we put money on the side for our honeymoon, we could not even go out on a decent dinner!
The beach he mentioned that was walking distance was for yachts and we could not swim or even relax there! It would take us like a hour by metro just to go to south beach! I think before booking us on this nightmare he should have done a little bit of more research! This was nothing like we had talked about! It was so upsetting because we worked so hard on paying for everything and for us to have our honeymoon and to go through that it was not fair at all. I called the manager from Miami and she did nothing. we wanted to transfer to another hotel to at least enjoy the last days and she did nothing and said we still had to pay a fee for cancelling… This is the first and last time I go through an agent for a vacation, if we booked it with them was because we wanted someone with «knowledge» so that we wouldn’t have to worry but it ended up being a mess.

I had to make last minute travel arrangments for business to Florida, the mecca of Spring Break! I was DEFINITELY not looking forward to the hoops I thought I would have to go through, but thank goodness my newly found travel agent, Brian, who was so incredibly patient and helpful. He was able to swing short-​notice flights and hotel rooms for me, the best part was that he kept me informed every step of the way. When you find someone like this, you stick with that person. We are now setting our sights on a family vacation, and I know there is only one call I will be making for all of my travel arrangements! A BIG thank you

I went into Liberty because I had a chance to get some time off during the holiday season and wanted to meet my boyfriend in New York for the weekend. I went in and met with Brian who was really helpful in getting me situated and planning my flight, room, setting me up with a car and giving me some ideas on what to do while I was in New York. I’ve never flown by myself nor am I really comfortable with flying but he got me a GREAT deal on Virgin America round trip and non stop, knowing the less confusion and layovers was best. I had a great experience on the flight being moved to a roomier seat on the flight there and the way back. What I found out was that Brian made sure I was on the aisle seat or a window for my comfort and notated that I was willing to sit in the emergency seats for extra room.
Once I landed and got to the car rental place I was upgraded a better car. Brian contacted me once I landed to ensure I was ok since he knew I was nervous about flying and discussed some cool places in New York to visit. I went to a few different places he suggested, two of them were Grey’s Papaya and the Statue of Liberty. I fell in love with Grey’s Papaya, the hot dogs and especially the drinks SO GOOD! And the Statue of Liberty was amazing, and I wasn’t prepared for the impact that the Statue of Liberty had on me. I cannot even explain it, seeing the statue meant more to me than I ever thought it would and I honestly had no intentions of going but on his insistence I did.
My boyfriend and I had a great time while we were there, and as Brian was able to read into our conversation and learn that my boyfriend and I were foodies we had some great eating experiences as well. The overall experience and setup for my weekend was great. That he took the time to ensure a nervous flyer –me– was as comfortable as I could be, and that he took the time to suggest some personal favorites for food just shows his attention to detail and personal touch. I’d go back for my next vacation. Maybe France again… its been awhile, time to go back! :P

I completely AGREE with the Unilocal reviewer, Shelleykat N… please see 8÷3÷2011 review.
I had a very similar experience with Jimmy B. at Liberty Travel. After meeting with him in person, I found him to be very pleasant and friendly. Unfortunately, as a travel agent he does not provide good service at all. Why? I have no clue. Personally, I do not think any client should be «chasing down» their travel agent for requested information. So, after much deliberation, I will be going with another agent or book on my own.
At the end of the day, you have to ask yourself, «Can I trust this agent to help me spend 1000’s of dollars on an expensive vacation?» If you cannot, just walk away.
I wish JB could have helped me because he was a nice guy (two stars instead of one). My one advice to JB would be, «let your ‘yes’ be yes and your ‘no’ be no. In other words, do what you say you are going to do and stop with the excuses already.

Very happy with the service we received from this company!
The family and I were planning a trip to Brazil with the same departure date but a different return date for me than my wife’s and daughter’s. Plus we wanted to spend a few days in Rio and then catch another flight to our final destination in Porto Alegre.
We tried making arrangements with the traditional on-​line agencies but that proved to much of a headache because of our plans.
We called Liberty Travel and were helped by Cyntia. She was very professional and, more important, patient with us. We are not what you would call seasoned travelers so we always have lots of questions. Cyntia listened and answered all of our questions, showed us our different options for flight dates and even helped my wife with confirming the seats. Also, she ALWAYS returned our calls. Sometimes my wife or I would call and she’d be on another line. We’d leave a message and it was always returned. To me personally it is very annoying when a call isn’t returned and I have to keep calling back.
The ticket prices were normal for the Christmas season, which is when tickets are more expensive so no problem there.
Anyways, we were verfy satisfied with Cyntia and Liberty Travel. On our next trip, I now know the first place to call.

Want a great customer service experience AND a GREAT deal on your trip??? THIS IS IT!
Laurie helped me over the span of a month, planning my NY 4 NY trip. I kept changing my dates, airports and times and she didnt even blink, was exremely polite and helpful, offering suggestions. She found us an amazing flight, aroung $ 750 for TWO NON STOP flights from SFO to JFK during a holiday season! What a steal!
Fiancé and i will DEF call her again for our honeymoon plans!