New Orange Hills

I would like to give this place more stars due to the nurse that we had, Nikki, but if you have to leave your loved one overnight, get ready. they are slow to react to call buttons for anything and my mom is not one to push the call button. The first night there, her roommate had the TV blasting all night long and no one came when she pushed the call button. We told the administrator & that was fixed. Next night, two men were yelling across the hall at one another & my mom could hear one of the staff in the hall and nothing was done. told the administrator and the next night that was fixed. However, my mom had a rough couple of days and when she pressed her call button, no one came. she had been throwing up all day and needed some help. So, she called me. I called the place and they transferred me back to nurses station #2 and I let the phone ring as I drove from Yorba Linda to Orange and no answer! I get there and advise the nurse on duty to call an ambulance as we were taking her out of there & back to Kaiser. I put most of the blame on the Kaiser doctor who was treating my mom at this place as my mom ends up with pneumonia & a very bad bacteria infection that is apparently common in skilled nursing facilities. If you have to leave your loved one there at night, good luck. My mom will never go back to this place.

I made a comment some time ago and see i received some feed back… Brain stated not supporting the neg. comments of not answering the call button fast enough, i’m not saying the didn’t answer it fast enough i’m saying they didn’t give my mother in law a chance to even push it… Wickedly put it out of her reach because she was pushing it to many times (i guess) and as i was looking up there number to see what was going on i saw another post of a picture where the proof was of them doing the same to someone else… I didn’t mention in my first post i saw staff on break smoking weed in the parking lot– Might be the reason why the didn’t want her pushing it so much– She was recovering from cancer and a lot of pain– Now i didn’t make this happen just stating facts– Very glad not everyone gets or sees this kind of treatment across the board but trust me it happens.

This is the place Kaiser farms you out to after you have I & D of a diabetic foot ulcer. They can run your IV antibiotics, change your wound dressing, keep the wound vac running, keep your foot elevated, feed you and have you do physical therapy. The PT is especially helpful when you’re big and bedridden. The place is a little old, but absolutely EVERY STAFF MEMBER from RNs to the kitchen help were unflaggingly helpful and kind. Like Unilocaler Cheryl G., I don’t support the negative comments people make about staff not answering call buttons quickly. My experience was that mealtimes were bad times to ask for assistance. The reason: staff is trying to get everyone fed! My 7 ½ days at NOH were not that bad.

My son was there about a month ago for 2 days and then had to be rushed back to the hospital. During his stay, several nurses watched him fall and did nothing to stop it. They were inattentive when he pressed the call button and were annoyed when they finally came to his room (he had been told after he fell that he needed to call them if he had to get out of bed to use the restroom). I would not board a dog there.

This place sucks. I sat visiting my father on 2 occasions and the first time he pushed his button they took 45 min to attend him the 2^nd time they took 30 min. Imagine if it was life/​death emergency that person would most likely die. They discriminate too it’s obvious.

Please do NOT consider putting anyone you love or care about into this wretched **ll hole! I had the misfortune of spending one night there after being released from the hospital for open heart surgery (I’m only in my early 50’s). The other comments are accurate, the facilities ARE disgusting. The entire place is very dirty and rundown. My bathroom connected to a shower room which was filled with bins of dirty, stinking bedding. The door between the 2 rooms was wide open during my entire stay.
The comments about the noise levels are also correct. My room was 3 doors down from the nurses station. You would think it was Mardi Gras, it was so loud. Finally, around 11 pm most patients had gone to sleep and I thought it would be quiet, but the nurses talked and laughed so loudly that I finally got up (remember, open heart surgery less than 1 week prior!) and walked over to asked that they please keep it down. I reminded them that they had patients that could hear (not all were senior citizens with reduced hearing) and who were trying to recover from traumatic surgery and would appreciate their consideration. I received a few dirty looks, but begrudgingly the one of the nurses said «they would try to keep it down.»
For a convalescent home, the facility is not set up to accommodate a patient with limited mobility. For instance, the bathroom fixtures are all placed very high, which in my normal healthy state, would not be a problem, but due to my heart surgery, I couldn’t raise my arm high enough to reach the light, the paper towel dispenser, etc.
As with a previous reviewer, I also had a mix-​up with my medication order and was in agony for hours until I demanded to see a nurse practictioner (I had asked/​pleaded for hours prior to that, but was told there was no one onsite.) After 7 hours of being in excruciating pain, I finally received the correct dosage and was just starting to doze off, when a young woman comes bounding into my room and flicks on the light. She informs me that she is the «activity person» and wants to know what I would like to do for fun that day. Are you kidding me??? I’m am there to recover, NOT to play bingo! Within the next 2 hours, 4 other staff members stopped by to introduce themselves and to welcome me to their facility. Each time, I was awoken (could they not see that I was sound asleep??)
Had I not been trying to get some sleep after finally getting some relief from the endless pain I had experienced, I would have appreciated their friendly gesture. Instead, I felt that they were completely ignorant of the needs of a convalescing patient. And, to that point, I want to be clear. They DO market themselves to the hospitals as a convalescent home – not just a retirement home. So, the expectations is that they would be able to continue the care similar to that of a hospital: Cleanliness, quiet environment, soothing lighting, additional pillows (especially important for post-​surgeries). Only wake patients if they require medical attention – NOT to tell them what’s for dinner that night!
Yet, the room I shared had dried blood droplets on the blanket at the end of the bed. The bed looked like it was from the 1940’s and could only elevate partially. I had 2 flat pillows and was told there were no others available. The room, which I shared with 2 other patients, had one common bright light. There were small, dull lights for each bed; however, unless all 3 patients agreed to it, the overhead bright light for the room was kept on. It shone in our eyes and made it impossible to try to sleep.
To give you more perspective, when I finally made it to my home, I was under the care of various homecare medical specialists (PT, nurses, etc.) When I told them that I had to stay at New Orange Hills for my first night of being released from the hospital, they were shocked. Unanimously, they all agreed it was a horrible place. One even said, she would not even take her dog into that place, let alone anyone she loved! I couldn’t agree more.
The only positive comments I could make are that the nurses who actually cared for me and my roommates, were extremely kind and caring (this does not include the rude and inconsiderate nurses I spoke with at the nurses’ station.) And, although I wasn’t hungry during my short stay, my roommates told me that the food there was very good. They were very surprised and relieved.
Other than that, I cannot find anything positive to say. I was so distraught during my stay. I feel badly for anyone who has to be there for even one night. There needs to be drastic reform if places like that are allowed to take in people under pretense of offering them good care. My mother is in a highly rated retirement home in Simi Valley. I know what good care looks like. Their facilities are very clean, rarely any smells, decent food, very kind caretakers and nurses. New Orange HIlls should be ashamed of themselves and should be penalized heavily until they reform themselves.

I do not understand the poor comments, as we had a good experience. About a year ago, my elderly mother suffered a nasty fall at home. She broke 5 ribs, shoulder blade, had internal injuries, etc, etc. After a lengthy hospital stay, I looked into several care facilities to place her and noticed New Orange Hills had a poor rating and therefore I put my mom «somewhere else» where they practically killed her (documented in my review of them), and she went back in the hospital for 9 days.
When it was time to put her into another facility, New Orange Hills was last on my list but they were the only facility with an opening in our desired area. I was reluctant to put her here. Well, much to my surprise, it turned out to be the only good experience we had with the 3 facilities my mom had eventually been admitted to!
What I liked about NOH:
New Orange Hills had the warmest/​homiest environment of the three facilities, the people were great, very friendly, someone always answered the front desk phone and the Physical Therapists were awesome!!! In addition, I always felt everyone cared about my moms improvement. All in all, I was pleasantly surprised — and I really needed a good experience after the first facility. They they get five stars from me.
I guess you can have a good or bad experience anywhere. But I learned is that WE ourselves must take initiative in making sure our elderly parent/​s are properly cared for in facilities. Frequent and lengthy visits, making sure they are getting fluids and eating, etc.

New Orange Hills Center earns 5 Stars from our family. It is a very difficult place to be due to the volume of incredibly ill people — it is the sad condition of the patients that make this a tough place to be — you have to remember this is where the hospital sends people that are not yet well enough to go home. It is not a resort nor a vacation haven but the staff does function quickly and efficiently to meet the very demanding needs of the patients and that is exactly what we wanted. My mother’s needs were handled with care and dignity. Trust me, I hope that I never have to be there but if I am that ill, I hope to be in a place as efficient as Orange Hills. I admire and give kudos to all the employees… the Physical Therapists, Nurses and Dining Services personnel.

‘Wouldn’t kennel my dog here’ is an understatement. This place is completely rude, neglectful, and irresponsible. If you can avoid yourself or loved ones being «cared for» by their CNA staff, please PLEASE do

As far as physical therapy is concerned, they’re great. I feel like they really focus on the needs of their patients. But, the reason why I only gave two stars is because there is a thief floating amongst them. How anyone could even think about stealing from a guest whose visiting a sick family member is beyond me. Obviously they needed it more then I did. Of course, it’s my fault for leaving it unattended. I suppose I had a little more faith then I should have. *keep your purse on you at all times* there are no cameras in the rooms, so I have no case. It’s just really disappointing.

This review is on behalf of my mother, who spent a couple of weeks at New Orange Hills. While I thought the rehab portion of her care was quite good, this review has to do with the care she received in her room. Caregivers who came in and out throughout the day seemed very callous and uncompassionate… just interested in getting a job done without concern for the patient. One experience is burnt into my memory, of a 30-​something woman who came into Mom’s room to perform a portable chest x-​ray, since Mom wasn’t very mobile. Without warning in advance this woman literally shoved the x-​ray plate down Mom’s back, eliciting a cry from my mother. The woman then said, «Oh, that wasn’t so bad.» Once she left I looked at Mom’s back, and because her skin was so fragile a lot of it had been torn off by the plate through this woman’s roughness. I voiced a complaint at the time, but think it’s something to be shared with others as well who might be considering this rehab center for their loved one. Keep looking.

Here is a link to their most recent facility review on
. They give them 2 out of 5 stars and recently had to pay penalties of over $ 13,000. I would suggest researching any facility before placing a loved one there.
I am going to be completely honest with this review because I feel it is right to inform others on how terrible this place is. If I would have known, I would have never let my mom stay there. But since St. Joseph’s referred me there, I thought it was ok. My opinion of St. Joseph’s Hospital has now been severely tainted; and I am now under the impression that all they really care about is the all mighty dollar. Do yourself and your loved one favor and keep looking. This place is terrible.
My mother stayed here for 9 days. The moment I walked in, I got an uneasy feeling. I came everyday to see her.
1. On the first night there, I heard a man calling out for help. He was down the hall and I could clearly hear him from my mother’s room. No one came! He was literally yelling out for help for 5 minutes at the very least, and no one came. I decided I would walk down there and check it out, and I was right. No one was helping him. He was struggling to get up from his bed and couldn’t reach the button to call for assistance. I glanced over into the room next to him and there was a «nurse» in there. I let her know that he needed help, since clearly she was deaf, and she glanced into the room, shrugged and mumbled it wasn’t her room, and that was it. So I then went down the hall to find two other «nurses» chit-​chatting, and let them know about the situation. They literally rolled their eyes at me, and continued to finish their conversation. (Meanwhile, the guy is still screaming for help and saying he doesn’t know what to do). About 5 minutes later, a nurse finally came into check on him and he wet his bed. They acted annoyed and bothered by the fact that they were now having to change out his bedding. That was just the first night!
2. It took the doctor 5 days to finally evaluate my mother. We were told he would do that the first. The «evaluation» was a total of 10 minutes. Seriously? 10 minutes? WTF! We’re paying $ 540 a day for this? When I asked why it took it so long, I was told it was because we weren’t paying through Medicare. I guess Medicare requires a doctor to see a patient within 72 hours. Since, we weren’t through Medicare, there was not a requirement to do it in a timely manner, so we were at his mercy. When we would ask when he would be coming by to see her, we were never told a time or date. We were just told, he had odd hours and that he comes randomly throughout the week. Dr. D***shnia, you should be ashamed of yourself. I guess common decency gets pushed aside when money is involved.
3. When my mom was admitted she did not have one sore on her entire body. When she left she had 3 bed sores. 3! That should tell you right there the kind of attention they are given.
4. When I was saying goodnight to my mom, a nurse came in with meds for my mom. She had never asked for any and they tried to get her to take them. I told them, no! I guess a drugged up patient means they have to do less.
There are many other things I witnessed, but I figured I should stick with the most important.
If your family member is there, transfer them out of there. They will refund your money.
P. S. I am going to be reporting this facility to the BBB. If you have a similar experience, please do so too. This place really should be shut down.

This Unilocal review is on behalf of my mother Farah A.
First off I would like to thank from the bottom of my heart the caring staff at New Orange Hills Rehab Clinic.
My husband had a brain stem stroke on October 8, 2013 and after being at Kaiser Hospital for a month we moved to Station 1 at New Orange Hills. We were there for a month and a half and I was there ²⁴⁄₇ with my husband. I witness how caring the staff was with not only my husband but all the patients. Vivian (the clinic coordinator at Station 1 aka my miracle worker) she is beyond caring and very accommodating to our needs. The staff at the physical therapy department Karen, Rhonda, John, Sarah and Kevin they were exceptional to my husband physical recovery. I want to also thank Andrea (the speech therapist) who took on the challenge on helping my husband learn to speak and swallow (eat) again.
Don’t be fooled by what people may say about the carpet or the paint those are just cosmetics. Recovery doesn’t start with looks it starts with angels who are god sent and work around the clock at New Orange Hills.
God bless you all for giving me the best Christmas gift ever, my husband.
With Love,
Farah A.

My Mom was there for a month after a fall. The therapists there are awesome. Kudos to Vince and John who treated my mom so kind and sweet — and they did a great job getting her back on her feet. Irma, at the front desk was always helpful. The day nurse in her section was really good, and was always there to answer my questions. Araceli and Lisette (social workers) were also awesome===always available to help out. The downfall and reason for 3 overall stars is the night staff. (not all of them) The head nurse was not on top of things when I had questions — the staff wasn’t friendly — and my mom didn’t get her evening meds on time (ever!!) The bathrooms could be cleaner. But overall, it was a decent experience.

My husband was a patient at Orange hills sometime back the physical therapy was good staff very friendly, but loud they spoke very loudly in the corridors without any consideration for patients in the rooms. My other complain was that every thing in that place is so old and falling apart beds are old and creaky the linolium floors are cracking in places, the door frames are falling apart, this facility needs to be completely revamped when we were there they were changing carpeting in the corridors but the whole place needs to be redone even the tiles in the bathrooms are splitting at the edges.
The physical therapy did help him quite a bit, for which I am happy. but I will not go back there as its not safe and its very unhygenic as its just falling apart even the medication poles were so old they would not even move. This place needs a major face lift.

My mom has been there for one week.
so far, So good!
I was going to wait until mom was out of New Orange Hills… but I can always come back and modify. My comment.
My mom is 81 and broke the right Femur, 2 inches below the hip on March 14. She was taken to Kaiser, Irvine, where she has surgery.
Thank GOD.
She made it through the surgery, ok.
She was at Kaiser until Tuesday March 20^th.
My mom’s Kaiser Case Manager, Flanagan, made arrangements for her to be taken to Lake Forest Nursing Center on my approval, for her to have the proper physical therapy she needs to get back on her feet.
On Tuesday March 20, 6 hours before her release from Kaiser. I called Lake Forest Nursing Center to verify and ascertain my prior conversation with them and to make sure it was still «ok» for a member of our family to stay overnight and keep Mom Company.
I talked to 3 different persons, except her case manager at Lake Forest Nursing Center, because no one could find her. All 3 persons told me, we could not spend the night, because they were worried about patient confidentiality.
My response to them was.
You’re Kidding Right!
I told them, We are there for my MOM, to help her on her recovery and to make sure she is treated right and not mistreated by anyone. I was told no, no one could stay overnight, after I was already told one of us could be with her at all times one week prior.
I pretty much told them to «take a flying $#%^$#@^»
and she was no longer going to their facility.
I got a hold of Flanagan and asked him to reserve a room at New Orange Hills, he did.
My next phone call was to New Orange Hills. The first question was, «Can a member of our family be with Mom around the clock; one of us needs to be with her at all times»
The person on the phone did not hesitate, and the answer was «absolutely» and then she explained the rest of the accommodation. My response was positive.
I talked to my mom and told her, there was a change of plans and why.
I also told her, when we get to the front doors and up to your room, if there is anything you or I don’t feel kosher about, we make a U turn and head on home and I will deal with the arrangements for therapy to come to you.
I can say, she is still at New Orange Hills.
The Staff, from Patient Relations to the CNA’s have been extraordinary with my mom’s care.
Gabby from Physical Therapy, Carmen, who changes the dressing on her leg every day, to the day to day nurses and LVN’s.
I specially want to mention Bertha. She’s a CNA and has been unyielding in the quality of care she provides. If I could take her home with my Mom, when she’s released, I will. Bertha is the epitome and should be the standard for everyone in healthcare.
One final note…
My/​our Mother is worth more than gold to me, my brothers and sisters.
Our expectations of any healthcare facility is simple, treat her as if she was your loved one.
I will update my comment/​review once my Mom is home and I will add full names to my comment/​review.

Visited a friend here when he was ding through some recovery after a bad motorcycle accident. The place was clean and the staff friendly. My friend said that everyone was very helpful with his recovery.