Ophthalmology Institute of Orange County

I arrived for my appointment, and was told I needed to pay for it up front, before the insurance was billed. Then I was told that my Eye care provider (MetLife) was not accepted, but that I was still listed as covered under my old eye care provider (VSP) and I was encouraged to use that coverage instead. That is Insurance Fraud. Not only is it unethical, it’s illegal! My appointment was with Dr Garcia, and I have been a patient of his for many years. This visit I was never examined by Dr Garcia. Dr Kwok came in and did my exam. He told me I was fine and I could leave. He is an Optometrist, not an Ophthalmologist. I made an appointment to be examined by an MD, not an OD. If I had wanted to be examined by an OD, I could have saved $ 100 and gone to Costco!

I saw Dr. Kwok last year and had a great experience, however when I called to order more contacts to finish off my flex spending account, I could not get Dr. Kwok to return my phone call. The first call I made I was assured he would call me the following day, he did not. I waited a couple of days and got a very nice apology from the receptionist assuring me that he would call the following day. he did not. It has been 3 weeks and I have now found another eye dr. All I wanted to do was order a couple of boxes of contacts… not rocket science as I already have a perscription on file through his office. Disappointed and frustrated.

Worst experience with a doctor I’ve ever had. Made an appointment, clearly stating my condition over the phone, expecting to receive the treatment I needed that same day when I went in. Instead, Dr. Howard was cold and unsympathetic despite the fact that I expressed how much pain and discomfort I was in. The next available appointment they have to do the actual procedure I need is a week away. The rest of the staff was friendly, however the actual doctor was the worst medical practitioner I have ever met in my life, speaking from experience as I was raised by two doctors. Do not take your business here, try to find another ophthalmologist if at all possible.

There are 2 locations for this business. The main office is in Santa Ana, which is where their optometry orders are placed and received. The satellite office is in Orange (my office of choice since it is near my work). The staff at the Orange office are nice and Dr. Kwok is great; however, it irks me that when I order contacts they get shipped to the Santa Ana office. I do not want to drive to Santa Ana to pick up my order (this is why I have selected an office in Orange) so you must then verbally request for the order to be sent to the Orange office. The process of transferring the goods takes a loooong time and the Orange staff does not call to tell you they have arrived. The phone number you call is directly to the Santa Ana office and there is no way for you to contact the Orange office so if Santa Ana is out, you must leave a message and hope that they call you back. Pain. in. the. butt.

The nicest, cleanest office I have ever been in. Flawless and professional. Up to date equipment great staff. Saw me in a timely manner and appointment was short and sweet. Amazing Doctor Shomer thank you very much