Rooter Hero Plumbing

Rooter Hero showed me with a camera blockage in my main drain. They were friendly and professional. Ray Elizarraras was the Service Partner who performed the main drain clean out.

Please read my review dated 1÷29÷2016 about how Rooter Hero plumbers wanted to charge me $ 7141 for unnecessary work. They said it was a broken clay main drain pipe which needed to be repaired immediately. I did call another plumbing company and found out it was just roots in the line. I saved $ 7000 by going with them. I then wrote letters to the BBB, California State Licensing Board and Unilocal.Two days later, I got a call from Nick Willis, Orange County’s Operations Leader for Rooter Hero. He read the review on Unilocal and wanted to know what happened. He told me he was going to look into the incident and correct the problem. He called back and apologized and was going to pay for the other plumbers fee and said «Thanks for giving us an opportunity to make things right.» He didn’t have to do that, and I appreciated what he did.

Ray E. was polite and courteous. New what the issue was right away, and fixed it with no problem. And took extra care to remedy situation and to clean up mess associated with pipe burst in ceiling. Highly recommend Rooter Her based on Ray E’s customer friendly approach!

I had a couple of toilets and a shower fixed and paid quite a bit of money to have the work done. Rooter Hero Plumbing guaranteed their work. As luck would have it we had a problem the next day with one of the toilets leaking. The company sent out a Service Partner by the name of James Belmontes. He surveyed the problem and thought it would be best if we installed a new toilet. James was concerned with the money we previously spend for the original job and contacted his operations manager to authorize providing us with a free toilet. It is associates like James that makes Rooter Hero Plumbing such a great company to deal with. Problems can arise but the true test of how good a company is how they resolve the issue. James and Rooter Hero Plumbing went the extra distance to make sure we were happy. I highly recommend them.

One of the basics of business is do as you say you are going to do. This company failed here. Called yesterday morning. They were initially going to come at 7 – 9 pm. Yes, PM because they work «24÷7». That’s what the girl said on the phone. ok, so we wait. They called at 7 pm to say they were coming. 7:15 pm, they called back and asked if they could come the next morning. First appt at 9:00 am they said. 10:00 am they call and say they will come between 11:00– 1:00 pm. Rearranged our schedule twice to accommodate this company so NOPE, not going to happen AGAIN. Fool me once… The longer we waited the less the option of using a rented snake on our own to solve the problem diminished. We were running out of time. As they say, if you want the job done right… do it yourself or call someone better and more reliable. This review is for the Rooter Hero at 714−202−4643 or 949−313−7509. License #973 014 There were several that came up on Unilocal so I want to make sure I am reviewing the right one. It seems like a franchise with several outlets. Not sure if they are all the same people since the Glendora location got higher reviews.

Be careful with these guys! Had them come out for what appeared to be a simple clogged toilet line… of course the simple $ 69 advertised rate quickly jumped to $ 250 to run a camera down there was our first red flag. Then when the guy was JAMMING the snake thing so hard (as if he was TRYING to break the line!) down there, that was a good indicator of a red flag as well. Final straw was when he said it’ll be $ 5,000 to re-​pipe the whole main line leading to that bathroom! Seriously??? We sent him on his way and went straight to Home Depot to buy a new toilet, thinking perhaps maybe our issue was the very old toilet. Guess what. That’s all it took! We installed it ourselves too! No more plumbing issue! Rooter Hero needs to pay for all those commercials after all! DON’T fall for their diagnosis! Get a second opinion.

I used Rooter Hero a few times for clogs years ago… they came in with a $ 69 special, both times the technican (same guy both times) cleaned it quick and was on his way and I was very satisfied
But now, these guys are straight scammers (or at least some of the technicians who are trying to earn commissions are).
Had another clog, called one over. Seemed like a nice guy. He stuck in a snake and walked away to talk on the phone, came back, pulled the snake and said «You have a crack, I see mud, this needs an emergency repiping». WTF. He went around saying what needs to be done, randomly pointing at places that need to be demolished, then popped up some ungodly quote like $ 15K. I said I don’t have the money, and he said he would call his manager and see what he can do (probably a lie). Pretends to talk on phone and then says he can give me it for 12K after discount. Then he starts talking about financing and that Since I bought this house, I probably have great credit and shouldnt have an issue (HUGE RED FLAG). I said I wanted to think about it, and he said theres nothing to think about because it was on the verge of a disaster and needs to be done immediately.
Didn’t know any better so I was like ok whatever, and signed some prelim contract while the «Manager» will come in with the details the next day. Then this guy called up his buddy who came immediately and they started cutting up the concrete on my garage, said they wanted to get a head start before tomorrow (ANOTHER RED FLAG). These a-​holes wanted to put a shovel in the dirt to make it harder to back out when the manager came to finalize the contract tomorrow. I went back and told them I wanted to find it cheaper elsewhere and they came back at me with $ 10K after «talking» with the manager again, said its an extremely crazy low price and continued to carve up the concrete, then left as it was getting dark
After they left, I called a few local plumbers and they basically laughed and said i was getting ripped off big time. So I called up a real local plumber who came in and basically said «How can he recommend a repiping job based off of mud on a snake? He has no idea what the real issue is or where the crack is located»
Needless to say, I cancelled the job, and have a free carved up concrete driveway thanks to the rotor prick.

Had a huge job done in our shower. They had to dig a 4ft hole and tunnel under the shower to get to the broken pipe. Ray Elizarraras and his team were experts as well as professional. We are so happy with the work they. Thank you guys so much!

Scheduled for them to come over between 12 – 2 today. They called around 11:30 to say it would be 2 – 4. Then they called again at 3:30pm to say it would be between 8−10pm and asked me if that would work. Let me think about that… Uhhh NO. There was no good reasoning given. After all the city isn’t flooding! As far as I know they just grossly underestimated their staff or their time. Either way… I’m not impressed and will not be calling for help in the future.

was referred to rooter hero oc and was very pleased. gentleman named ray cleared a blockage in no time. he was very clean and thorough. would use rooter hero again.

Scam. All they care about is money. They came and ran a camera down the sewer and said they will have re-​route the line for $ 10k. I had a friend come out and he said there was no issue.
I would have blown $ 10k, thankfully my friend saved the day. I will NEVER call these guys again.

Omg! These guys saved my place from so much damage. I called Evangeline and she was super helpful and knowledgeable. Alvino came and offered me alternatives that saved me so much money. Dylan and Sean were helpful as well. They gave me options to fix my sewer. I know that they were not the cheapest, but the they had the highest quality workmanship and I wouldn’t have any other company work on my home! This company is great. I would would recommend them to everyone!!!

SCAM ARTISTS! Rooter Hero IS = «OPTION ONE PLUMBING».
Wolf in sheep clothing. Doing business by more than one name.
BEWARE, do a Unilocal review on «Option One» plumbing who claims to be closed, but it is actually still fully in operation under the name ROOTER HERO. Same exact advertising scams and even worse Customer Service. The receptionists are rude and completely unprofessional. Dispatchers are clueless, & the Service Technicians never show up or even return a simple call when prompted, or when you are told you will receive a call or an ETA block window.
They will bait & switch on you in a second. Look up all the horrible reviews on both these companies names. Class action lawsuits have resulted. They have ripped off countless unsuspecting people when they are in need of emergency service. ROOTER HERO will up-​sell unnecessary & elaborate repairs $THOUSAND$ of dollars more, than a simple $ 146.26 repair bill from an honest local plumber. The «deal» you are searching for will be your demise unfortunately. They are also padding their bad reviews with fake ones from employees to look legitimate! DONT FALL VICTIM TO THE OLDEST SCAM!!!
Call a Professional, NOT ROOTER HERO, AKA, OPTION ONE PLUMBING!
They are all CROOKS, THIEVES & LIARS.

BEWARE! This company will take you for all you’ve got. I found myself in what I thought was an emergency so I didn’t bother to get other estimates. We were refunded partially but it wasn’t easy. Not sure how they can sleep at night knowing their ethics.

Called them in an emergency and they took me to the cleaners. Scam for certain, just like everyone says.
They do not In their contract supply a materials list! Should have been my first red flag but I was out of the country and had someone else handling it. Their contract is extensive with no weasel clause except that you have a 3 day right to cancel.
When we got back and saw the scope of work, we knew we got ripped off, just like many of the reviewers have stated here. And without a breakdown, they could have fixed our leak with plastic and not copper.
How they stay in business is beyond me and today we saw a TV ad for them. That costs big bucks and guess where they get the money from? All of us that they scammed.
Beware. They are scum.

We had Rooter Hero come out this past Saturday to clear the main sewer line from the house to the street, 56 feet. They have a coupon for $ 77, I completely understand specials and have always said «you get what you pay for!» The plumber that was out said he would run the snake down once, and that was it for that price. «What if you hit a block, you won’t pull it back a little and go forward again?» «Nope.» Okay it’s Saturday, I need to get it done so we can use the facilities, wash cloths – everything was plugged up.
Once I signed the agreement for the guy went to work. So … as a kid I spent three years working my way through school at a plumbing company. I learned and saw a lot. What I noticed about this guy was that he must have hated snaking. First problem, he was trying to tell me it was a 2-​inch clean out when I just installed a 3-​inch. Second he didn’t want to touch the snake other than placing it in the drain, I’ve never watched a plumber clean a drain while not helping guide it forward.
After a few minutes the snake got a little stuck, I could see the guy was completely frustrated. «You have major problem, your sewer line is broken.» The guy stood up and pulled the snake out the drain by hand like it was well beneath him. The guy loaded his snake up, picked up some tampons he pulled off the snake head from the driveway, left a few more in the planter, didn’t replace the cleanout cap, left the bricks he knocked over in the driveway, took my money and drove off.
My personal opinion, find a plumber with a better attitude and a little more willingness to help. Of course I would have paid more for better service!

Actually used the Montclair office, but they were very neat and clean, and what started off as a $ 69 clean out ended up costing much more, but we had 41 year old pipes that we rusting and miss aligned pipes, so we ended up having our existing pipes redone with a new seal on the inside, it was a big job but they knew what they were doing.

Honest, integrity, on time, polite, great price to fix a clogged drain in the kitchen.
Thank you Pedro

We had a really bad experience with a rental house that I manage in Mission Viejo. The sewer was backed up, so we called Rooter Hero. The technician ran a snake, and then had his boss come out with a camera. The $ 89 service call immediately became a $ 6000 verbal quote (nothing in writing). The next day two men dug a deep hole in the front yard to access the sewer line, and they TOLD ME they ran a high water pressure drain cleaner down the line, and that same $ 6000 repair became a $ 18,000 repair (a verbal quote — nothing in writing).
The next day, I had another company come out and run a camera, and they said that Rooter Hero had never ran the water pressure equipment. Rooter Hero was charging me for six hours of water pressure time, but they never actually ran the machine (I have documentation of this). So I ended up paying Roto Hero $ 3000+ for digging the big hole in the front yard and adding a drain clean out, and I paid a different company about the same to run 10 feet of new sewer line.
I felt that Rooter Hero was pretty shady — they were just trying to charge as much money as possible, not charge a fair price for doing an honest job.

Typical SCAM ARTISTS. They use their camera as a sales tool instead of a diagnosis tool as it’s designed.
I had a partial blockage of my main sewer line from some type of plastic they could locate with the camera only 3 feet underground under my grass. I was told, «This can’t be removed safely by flushing it or breaking it up because of the angle of the pipes where it’s stuck (bull crap) and that it would risk damaging the pipes.» These are 2 year old PVC pipes so this was crap too. The only solution to them was dig up the sewer line to remove and it would cost me $ 4,200!!! I couldn’t believe how disgustingly dishonest they were being.
I tell them I need time to talk it over with my family and I get pressure to fix it first thing tomorrow morning. I said no and got more calls saying they could lower to $ 3,400 but I have to do it tomorrow. Not only are they lying, but they are pressuring me with the oldest sales tactic in the book.
Naturally I decide to get more opinions, and it turns out, it cost me only $ 300 to remove it. It was so simple I could have almost done it myself and yet these scammers wanted to dig up my sewer line!!! I feel bad for the unsuspecting people that have and will fall prey to these dishonest losers.
My advice: call a real licensed plumber that has a small family owned business. They rely more on good word of mouth and you don’t have to worry about these «technicians» that are taught to sell anything they can to get their commission.
Don’t believe me? Google «Rooter Hero Plumbing Scam» and keep scrolling through a few pages of search results and you will uncover some nasty details about them including a class action lawsuit for these same fraudulent business practices. They should not exist in my opinion.
Oh and scroll to the very bottom of their Unilocal page and read the reviews that are «not recommended». You’ll see nothing but the same complaints, nice and hidden.