Sponge Brothers

Do not go here the people are unfriendly the lead auto mechanic is a moron and a hack avoid this place at all cost

With the exception of the car wash staff the greeters/​receptionists at this location are awful. I try to come weekly, however each time I go here the customer service gets worse and worse. I rarely get a Hello, how may I help you, or anything remotely close to a greeting. Instead I’ve been met with a «Can I have your slip?» I mean this can’t be in the company handbook even if simply a car wash /​oil change location. Unfortunately I am left with no choice but to find another car wash, regardless of convenience. Please get your staff some training asap. Especially Jess. She doesn’t seem to like working here, even a bit.

Too bad 0 stars is not an option because this is THE WORST car wash I have ever encountered. 4 times we tried this establishment and each time was a fail. 1^st time we brought 2 cars and paid extra for bug and tar removal. Cars come out bugs and tar not removed, they reluctantly agree to put the cars through again but no sign of anyone doing anything about the tar and bugs. 2^nd time tires not cleaned, and they argued that I didn’t pay for that service, refusing to review my receipt to see I did. 3^rd time windows not cleaned, although one of the workers was in the car going through the was but as the girl at the desk pointed out, he was too busy texting. 4^th and LAST time, windows skipped again, same girl at desk again pointed out everyone including the worker in my car who should have been cleaning the windows was on their phone. When I pointed out the windows being dirty, two guys brought out dirty rags, NO window cleaner, and proceeded to smear the dirt and dust around on the windows all the while swearing that they had already done the windows. It’s too bad such a convenient location but not a soul who knows how to wash a car.

This was my first time here. I rolled in after a trip from NC to CT and got an oil change and wash ($ 60). My truck was really clean with no water spots.
They are not the fastest, so if you are in a hurry, this ain’t your spot.

Avoid this place at all cost. I used to love Sponge Brothers, but something has definitely changed. Save yourself the trouble and go somewhere else.

These guys have really declined over the past year or so. When they were mostly focused on washing cars and doing oil changes, they seemed to have it more together. Now, they are slower than ideal (e.g. I was told 20 minutes for an oil change, and now I’m writing this review as I wrap up an 80 minute wait), and their mechanic is pretty poor (when I brought my car in about 7 months ago, I told him I needed an alignment, and he suggested I just rotate my tires… well, he broke part of my wheel, and I still needed an alignment…).
Long story short, if you’re in the neighborhood, unless your car is about to die and you can’t wait, keep driving for another place. It’s not worth the wait or the hassle.

They are fantastic and my car always looks amazing! I tell everyone I know to go here. If there is anything they may have missed or not up to my standard, they have no issues fixing it! AND they do it with a smile :) The customer service is awesome! They missed cleaning my back window once and compensated me with a free platinum wash! Simply one of the best car washes around!!! Love you guys!!!

Hi Chris,
Sponge Brothers car washes are great for vehicles that become dirty from day-​to-​day driving. In your particular case, it seems a more comprehensive detail would have provided you with the results you were looking for. Our tunnel’s undercarriage wash is designed to remove salt and sand, things mainly associated with the chemicals that are on the road during the winter months. However, our wash is not built to break through excessive amounts of thick mud from being stuck off-​road. Our undercarriage wash is no more powerful with the Platinum Wash than it is with our Bronze. Based off of the pictures you’ve posted, the grass and mud underneath your vehicle seem to be wedged in the frame. We spent extra time power washing the heavy mud out of the wheel wells and the wheels, but we were not able to get underneath the vehicle without jacking it up in the air to remove the debris stuck in the frame. We do have repair lifts, but they are just that, and we cannot power wash in those bays. If you ever encounter this situation again, please call us ahead of time so we can help to make suggestions on rectifying your unfortunate predicament, even if we can’t provide the service. The last thing is I need to defend my employee on behalf of your irrational behavior toward him. I realize there are two sides to every story, but in this case we had many other Sponge Brothers customers as well as employees who witnessed your interaction with the Wash Manager. Based on their accounts, you also could have approached this situation more respectfully. Hopefully, this clears up this mutual misunderstanding.
Sponge Brothers Management

My car got stuck in the mud over the weekend so I was in need of a good car wash to get all the mud off the inside of my rims and the undercarriage of my car. I paid for the Platinum package which was the top of the line $ 23 car wash package but when I picked up my car, I found mud still caked to the inside of the wheel & mud and grass stuck to the undercarriage! I asked the manager about this, and he told me they could only spend a maximum of 13 minutes on each car and they «did the best they could.» He told me «there are other cars we have to clean and just because yours is extra dirty doesn’t mean we can hold up our whole line. I have a business to run.» Yea. I know my car was extra dirty, that’s why paid for the top-​of-​the-​line most expensive car wash package. I didn’t pay for 13 minutes of CLEANING I paid to have it CLEANED. Here’s the best part. When I accuse him of saying one thing and doing another, he has the nerve to point out my Verizon Wireless shirt (I was on my way home from work) and he says that Verizon does that all the time! And he started complaining to me about a customer service issue he had had with Verizon several months ago. WTF? How unprofessional could you be?

The staff is very friendly and courteous. Unfortunately, the end results of the car wash was subpar. There was a lot of dust that could easily be picked up by simple wiping. The mats were covered with mud that accumulated during the winter. We were told that for 5 dollars more, on top of the $ 20 we already paid, they would wash our mats. We went for it, and the results were not impressive. Overall, we were disappointed. The nice lady at this location said that we needed a detail, but frankly, most spots in the interior were easily removed with wipes which we did once we got back home. So regretfully $ 25 went down the drain with this wash. Lesson learned.

My car stunk because my son spilled milk into the seat. I could not remove the smell no matter what I did. I went in and spoke to the manager asked what needs to be done, he did it and at a great price compared to what other places wanted in the area. I even got an oil change for only a few bucks more in the meantime.

Wasted my whole day! I only had this one day off, I dropped my car off at 9am to be detailed and they say it will take 5 hours. So I called at 1 to see how much longer and Katherine told me that they haven’t even started yet! What the hell?! I have things to do! I was gonna make an app for my Mercedes but no way in hell after what happened today! Worst place ever!

I had been there twice before and they had done a decent job. On my third visit, they completely did not clean 2 of my 4 wheels (which I paid extra for), barely dried it leaving water marks all over the front bumper and the doors. About an hour after leaving, I realized that whoever had cleaned the inside had helped themselves to every single quarter from my substantial cup-​holder change collection (they were kind enough to leave me the pennies, nickles, and dimes). I called just to inform them, politely, of what happened; not trying to make a scene or demand any freebies, and I was told, «Thats unfortunate, but if you leave the lot without telling us about any missed spots, were not responsible. And we are not responsible for anything left in the vehicle, sorry». They seemed totally alright with losing a repeat customer over $ 6 in quarters.