Susan Debin, MD

This review is specifically for Bre Caro and the support staff/​nurses as I haven’t seen anyone else in this office.
I was referred to Dr. Debin’s office by my friend to see Bre. She is the best doctor I have ever been to, hands down. She takes the time to explain everything to you and answer any questions. She is seriously the sweetest and nicest person. And she definitely knows her stuff. I would not go to anyone but Bre ever. I didn’t know what was wrong with me, just that I didn’t feel good. There was no other way for me to describe it. And Bre went through everything to try and figure out the problem while doctors I had gone to in the past just pretty much told me there was nothing they could do.
They also have an in house lab for blood work which is really nice. And all the staff is soooo sweet. I am a big baby when it comes to taking blood and they make it as easy as possible. Love it here!!!

So clearly the reviews on this site are either 5 star or 1. Either great experience or horrible. I can only by my own personal experience. My adult son’s been going here for about year for multiple issues and has nothing but good things to say about this practice. He’s seen both Bre the PA and Donna the other PA. My husband and I started going earlier this year as it was close to our work. We’ve both see Bre, one of the PA’s and Dr. Debin regularly. I can’t say enough great things about either one of them. They are so caring and extremely thorough and accessible, which is important. Bre’s educated at UCSD my alma mater so he gets brownie points for that for sure. I had an emergency one weekend and Dr. Debin called me right back and got me fixed up immediately plus saw me on the Monday following the weekend too. Bre, who we see the most, is the best for sure though! She’s such a sweetheart and really takes the time to get to know you personally. Going to this practice is like going to family, because that’s how they treat you, as if you were one of their own personally family members. Their front office, nurses and blood draw department are all amazing people too, and I don’t say that lightly. If there’s an issues (if you read my other reviews), I will tell you like it is. I read a lot of reviews for long wait times here, but so far I’ve never waited once, and I’ve been in more times than I can count. My husband and son haven’t experienced long wait lines either. Also, I’ve always received prompt calls back on any test results and referrals. I know they offer weight loss programs but I’ve only gone for regular appointments for medical concerns so I can’t offer any opinions on that. I haven’t had any billing issues either. I think it’s important for people to know whether or not their insurance company covers a medical provider they are seeing, and the labs etc that might be attached to it. I’ve never received any surprise bill or anything not covered. All my referrals have been to doctor’s that also take my insurance, which has been great too, and the doctors that they’ve referred me to are also well educated and experts in their fields. Definitely a 5 star medical practice. Thumbs up for everyone there.

Amazing experience ! Doctor Susan called me at 130am to get to the ER because my Hemoglobin levels were very low! She made sure I called her before I got on the road for my long commute to work… I feel like she saved my life! Eternally grateful !

BEWARE!!! All the reviews that state the office staff is bad are correct. There are two good girls, and one great PA, but the PA did drop the ball this last time with an awful infection I have. She has helped me, but it took 18 months of suffering before she would do the right thing. She also stands up for her staff. Her nurse Pam is awesome, great, another girl at the front desk, Keisha is awesome and great. Susie who takes care of insurance and referrals does not know insurance, yet she is in charge of it. Wendy tries to make it appear she really cares, but she wings it as well. Oh, just sent the fax, (not) Oh — just sent the referral, (not) excuses upon excuses, placations. Doc Debin used to be a premier doc in her day, but now, she is hardly ever in the office, has a horrible on-​call doc who just tells you to go to the ER, his name is Dr. Flores. This office put me through the ringer. The spa looks very old and unkept, plus she charges the same prices as if you were in a Newport Beach office. Her office is old and unkept. She is very cheap. She has lost at least 2 great docs, and a few great PA’s in the past 4 years. She burns everyone out. The girls have no office manager, no one to be accountable to. They just do and say whatever covers their backsides. Keisha, Pam and Donna will probably leave someday too when they have had enough. They are too good for that office. Don’t go there, they will make you more ILL instead of better. I am changing PCP’s asap, found one, really looking forward to no hassles and being well.

Personal opinion: Unethical Practice! Beware!
I thought I had lucked out when we moved here recently and found this practice with high ratings on health grades. Unfortunately, I was wrong. This practice fraudulently charged our insurance for blood work they said was free if the insurance didn’t pay.
I went in because I knew I had come down with walking pneumonia and I had a newborn and 2 little ones, not to mention my husband, at home. The nurse practitioner, who is the only person you’ll see, apparently, (even though I have a PPO), made me do breathing tests, blood work and go for a chest X-​ray. Really!!!
The next day I took my kids to their pediatrician who diagnosed me with walking pneumonia in less than 3 mins. She additionally told me that the Rx they prescribed was «inappropriate» for this strand. Since I was breast feeding she knew I needed to be careful, but that I also needed it to get better-​fast. She called me in 2 different rx’s. After researching what the nurse in Debin’s office had prescribed me, I was furious. It may not have worked and it may have caused serious other issues. Wow, incompetent? Malpractice suit in the making???
Then came the EOB for the blood work. $ 3000…who are you kidding??? Even our insurance told us they «laughed» at this doctor for such a ridiculous bill. Needless-​to-​say, this office has a contract with the blood work company and you pay nothing, but it was funny to get something so absurd. I never went back to have the blood work read, THANK GOD after reading their fraudulent charges for reading your blood work! Thanks to our kids pediatrician, we found an amazing doctor who truly believes in his profession. Dr. Debin should be ashamed of herself and the oath she took as a practitioner. Price gauging, lying and incorrect diagnoses. Shame on you Ms. Debin!
So, the entire experience was really bad. We Strongly DO NOT recommend this medical provider.

BEWARE if you are researching for a new doctor office! DO NOT TRUST this doctor office because they take NO RESPONSIBILITY to what they say!
I scheduled our annual physical exam at Susan Debin’s office. The physician assistant, Bre, suggested blood test and said it’s covered by insurance and next visit is all covered by insurance. I was so relief at first and I even told Bre about my husband’s experience with UCI medical center that they billed us for picked up the lab report and visited the doctor for 5 mins. She was surprised and told us a similar experience with her home contractor.
After the lab took my blood, I went to the front desk and checked with the office if there will be any charges or co-​pay for our next visit. They said no copay and no charges, it’s 100% covered by my insurance. To our surprise, after the next appointment, I got lab review fee explanation for almost $ 100 in the mail. They tell you they won’t bill you for lab test but for me it was $ 100 for me talking with a physician assistant for 15mins!
I called the lab and Shawn told me they take care of the lab work charges even insurance do not cover it.
No one ever mentioned about separate charges on picking up and reviewing the lab test. No one ever give me an estimate when I ask.
And oh, I scheduled lab review and well women exam visit together but then when I came in, they didn’t do the well woman exam in that same visit. They have to separate your well woman exam and you lab review so they can charge you once for lab review and then charge your well woman exam to your insurance.
I think they can’t just say whatever they want to get you to the office visit because you are ultimately responsibly for your bill regardless of what they say to you. They take no responsibility of what they say and even deny telling me their misleading information.
Our insurance cut them a check with our HSA account because we had the auto-​pay. I felt like we have been robbed!
I found out from the billing department that the office hired a bunch new girls and maybe that’s what they seem so inexperience.
I contacted Wendy, their manager, and she didn’t reverse or reduce our charges. Saying it was because they have a contract with the insurance about pricing and my deductible hasn’t met yet.
They don’t do what is right for their patient. DO NOT TRUST whatever they say to you because they don’t back up to what they say to you. Do not recommend!

Office was not up front with costs. After a follow up visit with a physicians assistant to discuss lab results for my wife and I, we received a $ 200+ bill from the doctor’s office. This was after we asked if there would be any charge. We contacted the doctor’s office to see if the fee could be lowered and they were not willing to do anything to work out a lower fee. I never even saw the doctor.
They also tried to upsell me on Methylated Folate for $ 80 a bottle, which sells for $ 15 a bottle on Amazon, and weight loss treatments, as well as spa treatments.
We will never go back, and don’t recommend them.

So comfortable at this office. I see Bre Caro and appreciate her attention to detail and how personal she is about not only your physical health, but what else may be impacting you. The staff is very helpful and will get to know you by name. Although they are incredibly busy, I can always get an appointment within a day or two of calling. They are also helpful at giving you referrals to specialists when necessary.

BE CAREFUL with this practice. It’s a FRAUD!
This is a personal experience. I am a physician myself and went to this clinic a few times and saw the incompetency in the nurse practitioners there as well as the greed of the MD who owns this clinic.
First of all, the NP barely has any medical knowledge, she prescribed the wrong medicine for a treatment that was not even required in the first place. And she cannot interpret any lab results and asks you to repeat them even though it was completely unnecessary! After realizing how incompetent the NP was, I decided to see the MD only. I waited 3 hours in the office and she only spent 10 minutes in the room with me. And asked me to buy all these unnecessary vitamins that costs $ 65 a bottle/​month, and of course, those vitamins are not sold anywhere but in her office! WTF! It is almost malpractice what they are doing in that clinic. Most people don’t realize because they don’t have the medical background, but trust me, AVOID this clinic! They don’t know what they are doing and they only care about your money!
Oh and once they said they won’t charge co-​pay for this repeat visit, but of course, they still did! Another time they charged for the full amount of Depo shot even though I had bought and brought my own Depo to the office!
The MD in the office try to use medical words and tells you that it’s because «you don’t understand»… and try to trick you into buying those expensive unnecessary vitamins. Believe me, I understood everything she was saying and all her motives behind her words.
STAY AWAY!

The providers are the best. Dr. Debin and her staff are great! My PA-​C, Breanna is amazing! She is one of the best medical providers I have ever come accross! She spends time with me and my family and always gives us her complete attention. She She sees my entire family and some of my friends as well. Thanks Bre, you’re the best!

If I can rate per person I’ve dealt with, that would be great.
I give Stephanie Chamani 5 stars because she was most helpful. She listened and was patient.
The other staff however… Could brush up on their following up skills. I can’t tell u how often I’ve had to follow up on calls with this office. No one gets back to you when you leave a message in the early afternoon to request a call back.
I only picked this practice because others rated it 5 stars… When i originally called to make an appt for something, they could have easily referred me to their partner and me not have to deal with this office. but no, they decided they want my co pay money and the insurance money as well to see them and come back to see their partner to comes on an appt basis only.
I come back to the doctor I’m suppose to see and he makes me wait 40 mins after my appt scheduled time. That frustrates me like no other. I mean, why should I even bother making an appt if they are going to waste my valuable time??? Maybe I should just read the horrible ratings and go from there instead.

Best doctor in town. The one stop shop for great GP’s, Bowen therapy, therapist, Gyno, and facial treatments. The staff is amazing. I wouldn’t go anywhere else.

I have been going to Doctor Debin for as long as I can remember. She is gentle, understanding and she really listens to you. I put my complete trust in her when it comes to my medical issues. I have thyroid and heart issues and she has been so caring about all of the concerns I have. I would recommend Dr. Debin to anyone.
She has a lot of great features to her practice as well. I noticed that they do laser treatments and skin treatments. I personally have not had them done, but my mom likes to get some of the treatments sometimes, and she has been absolutely satisfied.
Hope this helps!

I just completed a medically-​supervised weight loss and cholesterol control program with Dr. Debin’s medical group. I’m thrilled with the results. My cholesterol is down 20 points and I’ve lost 25 pounds. The consultations were helpful and informative. The encouragement helped me stick to the program. I’d recommend this office for others seeking this type of program.

I have been to a ton of different doctors for the past 15 years for medical issues and I am very impressed with the office and staff. Diane (N.P.) is AMAZING! She really cares about her patient and spends time to explain things to you. I feel trust her completely and would recommend Diane to any loved one because I trust she will always put the patient first.
Warning: Diane only works Monday and Fridays so book ahead of time.