Custom Carpet Centers

My wife and I visited the Orchard Park showroom and picked out carpet to go into our upstairs of our home (3 bedrooms, hall and stairs) and in a downstairs bedroom. Picking out the carpet was a fairly pleasant enough, our salesman was Mike. An estimator called the next day to measure the house. I met the estimator at the home and walked through what was to be done. The estimator advised that for $ 10 dollars a piece they would move furniture but all the drawers had to be removed. We agreed on which pieces we would move and which pieces custom carpet center would move. The install was scheduled for a few days later. I met the crew of 5 guys that were going to replace the carpet. The foreman, Scott, promptly informed me that he would not disassemble or move my sons bunk bed. I asked why not and he said that they were not informed of it and it was not on their order. I pointed at the contract he was holding in his hand that clearly had it listed and he insisted that he was not doing it and I would have to. I informed Scott that Custom Carpet had already agreed to this and he advised me they were subcontractors. I spoke to two supervisors of the contractors on the phone and placed a call to our salesperson Mike. Still waiting from a callback from Mike. The contractors begrudgingly moved our sons bunk bed but not until after I had to go buy allen wrenches for them to use and spent an hour of back and forth with their supervisors. Upon inspection of my sons bunk bed today we learned that they did not put all of the screws back into place. This endangered our son as the top bunk was not secured properly. When the contractors were finished installing my carpet they left carpet shrapnel all throughout my home. I asked Scott about this and he advised «we don’t vacuum». They also did not put back the majority of the furniture, crumpled up my wifes wedding dress and threw it in my kids crib along with a whole slew of other belongings. Left pieces of pad under my porch, carpet remnants and shrapnel in my driveway. Left an unused tack strip in my 9 month olds room. Left pices of pad and concrete in my bathroom. It took me 2.5 hours to vacuum up their mess and we are now on day 2 of cleaning up. The installation itself was also not stellar, we have a cold air return vent that they did not trim the carpet around properly, along with high seems at transitions. DO NOT USE THIS COMPANY, AVOID AT ALL COSTS!!! Did I mention the general lack of professionalism of the installers and the snide remarks that I had to hear them muttering under their breath. I have another home that I will need carpet installed in and next time I am using someone else.