Spa At Falling Waters

Today. Had a massage at the spa but the one in ellicotville. It was the worst experience I have ever had and mind you I have massages all the time. The massage therapist was very nice and a sweet. The massage overall was average. The room I. Was placed in was over looking the pool so all you hear is kids and doors slamming. During the middle of the massge I had to be moved to a different room where it was quiet. During my massage!!! Come on really? I spoke with the manager Sarah and she was rude and very unprofessional. I told her my dissatification and she said it is not our fault about the noise as I also said my massage was at par by far. She kept on saying you will pay for your massage and that’s it. I have never been treated so poorly by a manager who is trying to run a business. If you want repeat business take care of your guests. If you ever come in an encounter with Sarah know that you are going to be treated
very poorly. She should not hold a job in the service field as she has no professional manners. Will never return and make sure I inform people of the awful service I received from the manager.
Please note again my massage therapist was very nice and tried to do what she could as well as the last at the reception desk. Sarah should take a few lessons from her employees.

Let me preface this by writing that I am not typically a «spa» person. I do enjoy the pampering, but often feel that the same treatment can be reached in other places for a fraction of the cost.
I booked an appointment at the Spa for a Mother’a Day treat to myself. I was given a gift certificate that needed to be used, so I figured that this would be a great time.
The staff was friendly and helpful upon arrival, even though I had been there before.
My therapist, Sarah, provided the absolute BEST massage I have ever had. The one-​hour Stress Relief massage was exactly what I needed and exceeded my expectations. Sarah is an experienced and highly skilled professional; I will not look any further for a massage in the future.
I highly recommend booking a massage with SARAH. Great experience and I will be back!

So I woke up one morning and decided to go in for a massage. I called spa at falling waters and they had an opening! I came in right away and was very happy.
I was checked in and the rude receptionist then brought me to the back. My massage therapist comes to get me and smells an outrageous amount like smoke and has her cell phone in hand. We get into the room and she exits so I can set myself up on the bed and the sheets were vey wet and cold, I let it go! Then the message started and she was huffing and puffing and her cell phone kept vibrating, so I asked her to stop about 20 minutes into it.
I go to leave and they try charging me for a full hour massage. I tell the receptionist «I had to go it only lasted 20minute so I will pay for a 30minute massage» she tells me «sorry you didn’t change your appointment with 24hr notice so you have to pay for what you booked!» A 24hr notice? I just booked the appointment! So I ask for a manager and she tells me «she’s busy sorry» so I left the $ 45 for the 20 minute TERRIBLE massage I had and walked out while the receptionist was yelling for me because «I underpaid» Oh and this whole time the massage therapist was lingering around and taking about me to other employees.

. Décor in salon is dated and needs a re-​do but going to a great stylist makes up for it. I would recommend the management offers better treatment for clients. The reception staff should be hanging up coats instead you walkin to a cloakroom which is not what you’d expect upon entering a luxury spa. There should be more pampering including complimentary shoulder /​Hand massages for hair clients. The lighting in hair salon is awful same as Walmart. Ownership needs to reinvest and upgrade their salon.

I came here with a friend for a spa day and had a great time. When we got there we were taken to the changing room to change into our robes, which were soft, comfortable and luxurious. Then we waited comfortably with hot tea and water in the romantically lit waiting area that had comfy chaise lounges. My massage therapist was Allan, and I felt so relaxed afterwards. Then we took a break for lunch. The veggie wraps and salads were delicious. And we had chocolate chip cookies for a snack. Next we had our manicure and pedicures with hand and foot treatments. They were really relaxing and left my hands and feet soft and beautiful. I will definitely book another spa day here again.

My bf and I decided to do something «fancy» for our first year anniversary, outside of the typical nice dinner, so we scheduled a couples massage here. Awesome!
Relaxing, swank atmosphere (except the fountain in the front — I agree with another guest, sort of dirty and tacky), very friendly staff, posh EVERYTHING from the robes to showers to the waiting rooms. The massage tables are HEATED, with super cozy fuzzy blankets and soft «sheets» under you. Everything just seemed perfectly designed for relaxation, from the lighting and music to the smooth, polite service — no waiting, no zillion questions or pads of paperwork to fill out before you see the masseuse, etc.
The massages were FANTASTIC (we got the hour and it went SO fast). My masseuse was super attentive to my problem areas and very responsive to my requests for more/​less pressure. Professional and friendly in every way. We also got a treat at the desk — hour massages were $ 10 off that week, putting the bill at $ 75 each. Not terrible for the area and definitely worth it for a special treat.

I had a great experience with Jen for an hour massage. Afterwards, there is a wonderful shower and locker room area. It was so relaxing there! It’s a bit far for me to travel but worth it every now and then. The location is nice and quiet and you truly feel as though you’re in a mini paradise. Ask for Jen for a massage!

I went here for a hair cut which was quite good, but then I returned for an eye brown wax and a massage. The eye brow wax was really well done and the masseuse was amazingly talented (one of the best I have ever had). But the reason why I gave this three stars is that they were under construction DURING MY MASSAGE. So I went to relax, but the whole time there was hammering and drilling which was not relaxing. They should have called to tell me that they were under construction to see if I wanted to reschedule or to charge me less. I talked to the receptionist about it and she was nice and gave me half off my eyebrow wax, but I still feel that it was incredibly unprofessional to run a spa where people come to relax and pay $ 85 for a massage to do it, and yet I didn’t receive the full relaxing effect of the massage.

We went here for a bachelorette party. The spa services were great-​we had the hot stone pedicures and they were fantastic-​as were our technicians. We also got the tea and cheese platter, both were lovely.
I only have two negatives. While we were having our pedicures in the room on the side, some of the other technicians and clients were cackling (yes, cackling) about chin hairs SO loudly that it really interfered with the whole relaxation thing. The other problem is the fountain when you first come in-it’s kinda gross, it seems like a stagnant pond with algae in it… YUCK.
But otherwise, I really did like this place-​we plan on going back and I would recommend it.