Pizza Hut

The sit-​down Pizza Hut down the street closed a few months ago, and this carry-​out and delivery only location opened.
The first couple times I tried them, things were fine. I miss the drive-​thru for carry-​out, and the parking lot at this strip mall is so poorly designed that it should win an award, but my pizza was ready as promised, it was baked well, and the staff was great.
But I had a horrible experience here last night.
I ordered a pizza in advance online. I picked 7pm to be the time it would be ready. I arrived at 7:01pm, and the video status display showed my pizza as being in cutting, and would be ready in 1 minute. I paid, and the barely alert staffer at the register looked up at the display, and told me it would be a minute.
I noticed that there were a number of other people also waiting in the lobby, and then I noticed that nearly all of the numerous entries on the status board were in cutting with 1 minute to go.
The employee at the counter disappeared into the back, and we didn’t see anyone for twenty minutes. Finally, one of the other customers who had been waiting longer than I had decided to take matters into their own hands, and walked to the back of the store.
A different staffer ushered him back to the lobby, and looked at the status board, got our names, and came back to tell us all that our pizzas were just coming out of the oven. That means my pizza which was supposed to be ready at 7pm had not even been started when they took my money, and told me it would be just a minute.
I finally got my pizza at 7:25. I could have canceled my order, and driven to Domino’s, and they would have gotten me a finished pizza sooner.
To add insult to injury, when I got the pizza home I discovered that the top of the dough was still raw, and the tomato sauce was cold. The crust had a little bit of gold coloring, and the cheese was partially melted, but essentially, my 25-​minute late pizza was only half-​baked, and I needed to re-​bake it at home.
Despite the previous visits that were not problem-​riddled, there were just too many problems, and nothing that was done right this time. I cannot excuse the performance on this visit in any way, and it’ll be a long time before I try this Pizza Hut location again.