SaberForge

This company has the worst customer service you can possible receive. This place would run better if it were run by drunk 10 year olds. It took 4 months for them to just cancel my order, which they decided to do because they fucked up my first order. After that they promised to make it and I placed a new order with a 25% discount. This was just a rip off as well it looks like. they ignore there customers and just try to steal there money. The only way this company could ever get a positive review is if the people that work there are writing them. This company is a shit show, not worth this time it took to get my little girls hopes up in getting a 400 $ toy. This is the only review I have ever wrote and it took 5 months because I wanted to give them a change. I think they are doing this to just get interest off the orders and then just before you sue them give the money back. THIS COMPANY IS A JOKE.

No communication after ordering 4 months ago. Received a shipping notice a month ago and have not received anything yet. Every time I email them I get a canned response in how busy they are. They have my money. Stay away.

Son loved this place. We visited all the way from Texas, but went out of our way on the way thru oregon to go. Its really small and we happened to go on new years eve so everyone was getting their sabres for the night i guess… The guy working was awesome and very patient, he stayed late to help my son. I was impressed with their selections. Will deff be ordering off their etsy site

Note since it seems to be a point of confusion: This place isn’t a toy store any more than a gas station is a supermarket or a dive shop is a sports store… Speciality toys /​props /​décor is not a Unilocal category however.
Any how, found these guys online for a friend who really wanted a lightsaber (what can I say, it’s fun to be a geek) so obviously we were pretty excited when we discovered their store was close to Portland.
Driving up it certainly feels like you’re entering some machine shop but the showroom they have is visitor friendly with a few dozen of their models available to play with. The staff working must have spent an hour showing us options, chatting about their products, and making suggestions… Awesome people.
The big advantage of going the shop (beyond seeing things yourself) is the option to pick up products in person with no waiting if they have the model on hand. That’s a lot more compelling than waiting for production and shipping and we both walked out with sabers. Not cheap but super cool if you’re into it!
Easy parking. Small store. And again, just sells what the photos here show.

Well they’ve removed my review again. This is the third time I think. Losing count. So here goes again, I’ll add some more details. Hopefully the idiots running this shit hole will quit reporting this. It is a valid experience they might not like… but that’s not really what matters. They like foolish crap toys for 7 year olds so what does that say?
This review is based on a consumer experience and my voice will be heard. I must remind these toy dorks that we have a thing called Freedom of Speech that many non dweebs died defending. In an effort to silence my opinion they have repeatedly reported valid reviews. I may add it doesn’t matter, there’s plenty of worse reviews that show how much they blow.
So once again: I came by to get some cool toys and all they had was star trek light savers. Gross. I could do better at Toys R Us. They have plenty of parking because no one goes there. I could have had a better time doing chores around the house.
Wasted a trip to Oregon City. I don’t know why I thought anything would be in the OC. :(
Beware: It’s a goddamned nerd trap.

Beware doing business with Saberforge. They process your paypal payment and do not provide any status of you product or service. They will only respond to emails after I threaten them that I would call my credit card company of fraud.
The owner makes promises to resolve the issue but does not follow through and respond to any emails. He even gave me his direct email and still doesn’t respond.

I admit I may have slight bias towards Saber Forge, lol, but that’s because I know a good product when I see and hold it.
My house has seen many, many, many sabers come and go. Not one has held up to the beating my family puts them through like a Saber Forge. You cannot beat the quality, craftsmanship, designs options, durability, or customer service.
The hilts are under warranty for a year (after which you would pay for repairs) and the blades have a life time replacement warranty! What other company these days does that?
Forget the rest, you want the best!
You can order through the main website, eBay, or Etsy and even go in and pick up from the show room, lots of options to make it easy for you.

I obtained a Saberforge guardian in a trade. When I received the saber it died. I contacted saberforge through etsy and they guided me to their return form. Since the saber was less than a year old they told me to send it in to see what they could do. I sent in the saber and in about a week and a half I got it back and I was blown AWAY! It was like a brand new saber and they fixed it for free. I was super impressed. It’s a beautiful saber and EXTREMELY comfortable. My experience with them has been amazing so far. I will recommend them to anyone who is looking for a great saber at a great price. Just waiting on my venomous fury now.

I am a hobby saber builder. But when I saw the Gladius from Saberforge, I fell in love and had to have it. I did some research, looking at online reviews, Facebook comments and the like. I decided it was worth it to give it a shot. I placed my order in November in the midst of the holiday rush. I received email updates as my saber made it’s way through the process. The quality of the hilt is phenomenal, and the LED is super bright. I highly recommend Saberforge.

I have purchased three replica «lightsabers» from this small-​business startup and been very active on their Facebook community forum, meeting many like-​minded enthusiasts and many of the fabricators, designers and technicians themselves as well as the owner of the business who regularly posts and answers questions in a friendly, casual manner. More fan than CEO who thinks laser-​swords are just cool.
And I suppose that is the best way to start my review of the company. The company, which is based out of Oregon but does most of its business online via its website, is small but skilled and seems very dedicated to a personalized experience; the owner often personally responds to emails that range from first-​time-​buyer questions such as «why are these so expensive?» to the most hard-​core fan asking about best elements for a costume for their next convention.
Though the sabers are forged in China in an attempt to keep costs down much of the work is done here in the USA — for two of my three orders have had specific customizations requested and honored. In these, and other dealings with the company including an RMA regarding an error that I, myself, made — which was covered completely by warranty save for initial return shipping — the staff has been courteous, patient and very professional equipping me with not only the product and corrections but the knowledge that further involves me in the community, the hobby and allows for an understanding of some of the more technical details regarding how these devices function.
Without doubt my personal opinion is strongly colored by the staffers who use their personal Facebook accounts to interact with us, their customer base, online and often reply to questions and comments directly and tease new products often taking feedback from the community. If only everything could be like this, I’d likely like my car better, too. These people love what they do, care about it and it shows.
To recommend them professionally, however, it would be the prompt and kind customer service, the attention to detail and the obsession the company has with ‘pushing the envelope’ — lighter, brighter and more durable with new iterations of LED configurations, blade manufacturing processes and computer boards releasing on a regular basis.
Be aware that due to the levels of customization, the fact this is a niche market and the care that must go into every product, one can expect to wait up to 3 Months for a custom order, but faster «Quick Ship» orders are often highlighted on the website’s forums and the business maintains an Etsy page that also ships pre-​completed products in a more timely fashion.
Understanding this review is already long I feel it necessary to comment that in America, appreciation for crafts of skill, quality and attention to detail remain strong in consumer products — whether that be a guitar, a work of art hanging over the mantle or a lightsaber. I can attest these products stand up to a tremendous amount of punishment including drops on concrete, slamming against oak trees and full-​contact dueling (your mileage may vary, but I hit hard!) and to my family and I, are also pieces of art that we will cherish for years to come.
Now.if only Episode VII is going to be a good film…