E P Auto Repair

I had to make a Unilocal account for this and I’m very mad about the service here. It’s by far the worst place to go to get your car fixed.
Basically, I’m trying to sell my car and the potential buyer wants to get a diagnose for the car, that’s fine, the car didn’t have any problems other than the ones I informed him on.
I take the car to EP and I’m greeted with Eric, nice dude, not.
I proceed to greet him and tell him what I’m there for, he takes the car keys and gives them off to one of his men, alright makes sense.
They later take an hour to check the car while I wait inside.
Later they come back and hand me the key and tell me literally nothing. Nothing at all. I thought it was okay at the time because I didn’t pay for the service but the potential buyer did, so he had to be informed.
I go outside to find out my car isn’t starting. Odd, i replaced the battery and the computer on it not even a month ago.
Finally it turns on, I drive away to find my second problem, the driver side wheel is making noises, weird because up until then, The wheel itself didn’t make any noises. I drove around for a bit longer and realize there is a lot of noise coming from the hood of the car. I pull over to find out the bottom frame of the car is completely detached.
Now I’m mad, I call back EP to talk to Eric and I explained to him my problem and he proceeds to tell me that he didn’t touch a thing. I know he didn’t touch a thing because he was too busy to even go look at my car, he had phone calls and a customer to attend to. Which led to my problem not being resolved and a bad review.
TLDR; I left EP with more problems on my car and lost the potential buyer and now, I have to waste money to fix their mistake.

After bouncing around several shops for several years I went here on a family member’s recommendation. I’ve been going to EP for several years now and won’t go anywhere else. The problem with a lot of shops is who is doing the wrenching: you can have an honest shop owner with a dishonest or incompetent employee. At EP Auto the owner, Eric, and his son are in the shop, with the cars, doing the jobs. They are great at what they do, and they do it honestly. I’ve developed so much trust in this shop I now just leave my cars there and tell them to do what needs doing, no «pre-​authorization» required. I gave them that proverbial blank check recently after hauling my car into the dealer for warranty work and got a long, expensive list of «needed» repairs. I turned that list over to EP Auto and asked Eric to do what was needed – and after inspecting my car Eric told me my car was fine, and charged me nothing. I doubt any of the negative reviews here can say that about any other place. After years of repeat experiences here, EP Auto is the only place I go.

I would give them zero stars if I could. Absolutely AWFUL service. The worst customer service we have ever experienced in our lives. I never, ever write reviews, but for E P Auto, I’ll make an exception.
We took our car in to have the mechanic install three things. We were very specific; nothing was broken, and the car just needed upgrades. We made sure to supply good instructions with no ambiguities, so that none of the hardware would go to waste. We should have saved ourselves the effort, because the mechanics did not even look at the instructions, and ruined several car parts that we had planned on re-​selling, once they were replaced. The installation should have taken about three hours total.
We waited and waited, but the auto shop never called. In fact, the people taking our car and details never even asked our names, or anything, except for the credit card information. When we did call to inquire as to when the car would be ready for pickup, we were treated with contempt and irritation, though we were perfectly friendly and polite on the phone, making no new demands or requests whatsoever. Seven to eight HOURS after we had dropped the car off, we were finally informed that it was ready.
As soon as we got home, we discovered that the installations had been done incorrectly. In addition, some of the parts that were ours had been stolen from us. The parts we did get back were in less-​than-​ideal condition, rendering us unable to sell them, as we had originally planned. We were also charged for car parts, even though we provided everything that was necessary for the small jobs we had commissioned.
We drove back to E P Auto, and talked with the owner for a few minutes. He indicated that he understood the problem, and the car was taken back into the shop AGAIN. When we came to pick it up the next morning, he feigned ignorance, and was unwilling to take any responsibility for the horrible service he had provided. He wasn’t kind, friendly, or understanding in any way. What an awful way to spend two days. Take my advice and stay away from E P Auto, unless you want your week to be spoiled… and to have to pay for it.
The kicker? Even after the second time in the shop, the installation was done incorrectly. We finally did it ourselves.

Seriously this place is the best! They are so nice and always remember me when I come in! They take the time to expain whats going on, why its happening, and what theyre going to do to fix it. They even call my dad who lives out of state to tell him what they are doing to the car. They get everything done super quick too! Seriously take you car here!

My car wasn’t starting consistently. It would start one day then the next it wouldn’t even turn over. I paid to get my car towed to EP auto repair. I told them that my car wasn’t starting and I would like them to diagnose/​repair the issue. I also told them that my car was recently bought used and I wanted a full inspection done because there were ‘check engine’ lights on.
They called me after having my car for 1 day. They said it started just fine and everything was OK. They billed me $ 100 to charge my battery and not do a single thing to my car. They knew full damn well that my battery was over 5 years old. Looking at it, the battery was bulging with acid residue all over the electrodes. The car battery CLEARLY needed to be replaced. They never gave my car a thorough inspection, they just pretended like I hadn’t asked for one. I left EP auto with my ‘check engine’ light still on… even after they told me the vehicle was running «just fine».
Can you guess what happened the day after I took my car home? It wouldn’t start… *gasp*
I took my battery to an auto parts store and they tested it and charged it for FREE. Then I took my car to another auto repair shop and they actually did a full inspection on my car for a fraction of what ep auto charged me. I replaced the battery myself and now my vehicle is actually running reliably.
Thanks for taking my money and making my fix my own damn car.
I don’t care how busy you guys are during the holidays. If someone agrees to pay you to fix their vehicle you should be thorough. I guarantee you these guys didn’t bother to touch my car after they barely charged my derelict battery.

Well, I’ve been going to EP since they were in business – not sure exactly how long that has now been. I will continue to be a faithful customer as long as cars exist.
EP has proven time and time again they do quality work and are immensely honest. Eric and his team are continually busy – why is that? It’s because anyone who does business with them trusts them and then refers business to them. I know, because I’m one who has been sending people their way for well over 20 years.

This place is unreal. My old mechanic (And i say old because i’m now a loyal EP auto customer) quoted me 400 dollars just in labor to fix my windshield wipers because it’s an older van with everything in weird places. They had some trouble getting it done, fixed the other issue preventing me from passing safety, printed me a new passing safety test and sent me out the door.$ 176. Eric was friendly and honest. This mechanic shop is quite the find.

Our daughter’s car stalled on the freeway and was towed to a dealer who gave us a $ 2,600 quote. We live in a Georgia and working remotely connected with Eric at EP who looked at the same vehicle and made the repairs for about $ 900. Honest, fast and local. Highly recommend EP.

Best place to get your auto repair. They are a local ma and pa store. They care about you and the actual services you need. Not your typical jiffy lube who try to up sell you every time you get an oil change. Honest family owned company I come here every time I need help. More should use their services.

Over the years, EP auto has proven time and time again that they do quality work and are incredibly honest. One thing you’ll notice about EP is that it is always busy there. The reason is that everybody trusts them and for good reason.
I just had another positive experience with EP, when the transmission on my car went out. They looked at my car and recommended me to Dean’s Quality Transmission in Spanish Fork. Dean’s did a great job, with awesome customer service along the way. I was very impressed that Eric and Ben with EP didn’t push me to install a used transmission with them, which would have meant business for them, but wouldn’t have been the best solution for me. They understood what I needed and did what was in my best interest. Thank you EP!

By the way my new engine That E P installed Just caught on fire… Do not Use this Shop!!!

I hesitate to write a review because it will likely increase the time to get a car in to be serviced, but EP Auto is by far the best place to take your car. I took a Ford Explorer in after a few estimates from other shops because of a whining noise. The other shops suggested several thousans of dollars for repair and EP Auto made the repairs for no cost. It wasn’t an easy process as Eric and his mechanics tries multiple fixes. There were several fuel pumps, power steering pumps, and finally a bushing or joint connection (i don’t know much about cars), but EP Auto finally found the issue fixed it and said that it was no charge for the repair. The pain needed to find the problem and the challenge to fix a unique issue was payment enough for the shop and the let me go with no charge. Seriously?! Who does that? They did ask me to never bring the car back because it would likely trigger PTSD, but due to the time required to fix the issue they did the repair for no cost. Most shops would charge all those hours in labor but EP counted diagnostic hours as credit for the repair. Without a doubt they are the best shop in the Valley, State, and likely the World.

EP Auto Repair have always been honest with us. We have been bringing our cars to them for the last 8 years. On several occasions they could have taken advantage of us when we thought it was something more serious but they have repeatedly been honest and showed us what the problem really was. From simple things like a loose cable to needing a new engine, we have always been taken care of. EP Auto will continue to have our business! Thanks Eric, Ben and the gang!

Eric and his team are the most honest mechanics around. I have been taking my vehicles to them for years, and never have any concern that they are not being 100% upfront.
I was sold when I took a car to three different mechanics for quotes. All were $ 600 +. Eric, looked at it and had it fixed in no time. Total cost, $ 60.00. He only charged me labor, it didn’t even need a part, and it ran perfect after that. I love this place.

Go to EP Auto once and you’ll be taking your cars there for life. These guys are professional and extremely honest. Their prices are usually a little cheaper than other places will estimate for a given repair, but I’d pay more for the service I receive at EP.

These guys are so honest. I took my beat-​up truck there for Safety & Emissions, and my check engine light was on because my exhaust was leaking. They tightened it for free, and my light has been off ever since. They were very friendly and did what they needed to so the truck would pass. I will definitely be going back.