Advanced Allergy & Asthma Care

I didn’t get a chance to visit this place but I can honestly say I don’t recommend this office. I tried for several days to get in touch with the Naperville office. Their voicemail says office hours vary and to leave a message to schedule an appointment. I played phone tag for a while and it was very frustrating. A young girl left me a message saying my referral was received and I could call again at 10am when the Naperville office opens to scheudle an appointment. Her message was very pleasant and she sounded friendly.
I called at 10:30 and the Answering Service said their office was closed and they wern’t sure when they open. I called a few more times throughout the day and it was still going to the Answering Service. Finally an older lady named Marie called me back and was VERY rude. I told her I wanted to make an appointment and gave her my info. She said she didn’t have my referral. I told her a younger girl left me a voicemail saying my referral was indeed faxed to the office and I just needed to call in to schedule the appointment. Marie put me on hold for 7 minutes and came back on saying «nope, it’s not here» and I would need to have it faxed again. I explained again that I knew they had it and I’m not sure why she was being so nasty to me. I asked a few questions and she remained silent for about 10 seconds, as if she was trying to keep her temper. (creepy!)
She was so confrontational for no reason at all. I asked her to have a manager or one of the nurses call me back so this could get straightened out. She said «why would a nurse call you back, you aren’t even a patient here?» I gave her my phone number and said to have them call me back.
Guess what? A few minutes later, she calls me back and says she found the referral. WTH?!? I told her forget it, I’m not giving them my business because of the way she treated me and how she was refusing to pass my message along. She obviously didn’t want anyone to find out how awful she was to me. I hung up and called my doctor to explain what happened. He gave me a new referral to another allergist and everything worked out as it should. I’ve never had this happen before, it’s so sad that people can get away with acting like this. I really wish I could get in touch with one of the office managers or doctors to let them know how new patients are being treated because they may not even know that they lost business because of Marie.