David’s Bridal

David’s Bridal was my 3^rd & final wedding dress stop for the day. I was feeling a bit discouraged by this point, but then Melissa V. greeted my Mom & I it was if we were old friends! She asked me what my vision was for a wedding dress. I showed her a few photos that I had saved to my Pinterest & she went on a mission. She found a winner! It was only the second dress I tried on at the store. Melissa V. really took the time to understand what I was looking for even without me really even knowing what would look best. You could tell she took pride in helping me & was just so nice! She made me feel relaxed, & we laughed quit a bit too. I would recommend going to see her for your event. She knows her stuff! 5 stars all the way!!!

I had such a horrible experience at David’s Bridal in Orland a couple of weeks back! Management and staff was inconsiderate of people’s feelings! I was made to feel like I wasn’t important! So I took my sale to another place! I will never shop here or let my daughter shop at David’s for her Wedding!

Mellissa was such a wonderful consultant to work with. She made my experience in selecting my wedding dress so enjoyable. She is knowledgeable and made the experience personal. Thank you so much for being so kind.

A place where they overbook appointments and then take out their anger and frustration on the clients. There was no confirmation call OR email, so when I called the day before to confirm I was told «you need to call us back in about 2 hours because both of my computers are down right now.»
Arrived the next day, greeted with a dry «hi» by the Hispanic chic up front. When I said I had an appt at 11:30 the next lady jumps in and says, «we don’t have ANY appointments available, we are completely booked today.» Once corrected that I already had an appointment she says, «oh sorry! It’s one of those days!» And walks away stating someone will help me in a moment. I was left for 15 minutes waiting. I witnessed the absolute disaster going on around me. Women everywhere who had an appointment yet due to lack of service stated, «no one is helping us but we found a few dresses, can we use any fitting room?» Finally my bridesmaid and man of honor arrive and ask «how much longer will it be? We had an 11:30 it’s now 11:45» and this same Hispanic girl was so angry she could not hide her frustration responded in a stern «I’m having the assistant manager help her, is that ok?!? Otherwise I’ll help you myself in just a moment.» As she walked away blood shot red, trying so hard to disguise her frustration.
Despite the terrible experience this far I chose to go through with my «appointment.» After asking to be helped again, I was assigned to «Lexi» the «assistant manager» so they said.
Nice girl yet NOT A CLUE OR KNOWLEDGE about wedding consulting. In fact she complained, «I wish you’d gotten your size at your last fitting so we know which size dresses you need to try.» And when I asked for suggestions on which type dress would be suitable for my body type she said, «it’s your preference.»
The dresses are definitely not of quality as I’ve seen in other Bridal stores. The selection is small and if they don’t have your size they don’t assist with letting you try a bigger size and «clipping» the excess for you to see what it would look like. Lexi turned out to be our bridesmaid consultant as well and brought dresses they couldn’t even try on because the zippers were torn and wasn’t focused as she was assisting 2 bridal parties at the same time. The overall experience was horrendous to say the least! I would never recommend this location to anyone.

I went here to look at dresses and I was not impressed. The store is under construction and they had like 3 racks of dresses when I went, not exactly the best when trying to find the bridal dress. The racks were disorganized and the dresses were dirty. Nothing was clearly marked and sizes were not explained. Also the dressing rooms are tiny and the space for the party is tiny. I felt like I was on top of the other brides trying on dresses next to me.
My consultant Moira was sweet but new. It was clear that she didn’t have the experience and was just trying to make a sale. Every dress was Oh this looks great and you can even take it home today! I felt very pressured to take home a dress just because she put a veil on and thought it looked good.
I’ll probably be back to look at bridesmaid dresses because of how my party is spaced out over Illinois and Wisconsin but I wouldn’t purchase my dress from this store.

I visited a day that someone called out so there was a lot of chaos in the store. Instead of the employees keeping smiles and making the best of the situation, the employees weren’t very friendly and you could see problems all over their faces. There was no organization and my family and I had to basically do the dress fitting ourselves because our sales associate was involved in multiple appointments at once. The overall amazing bridal experience that we were supposed to have was not an amazing experience at all.

Joanna and Donna were great! Put me into a gown I never would have chosen and I fell in love!

Came thus past Saturday with my cousin to purchase her gown for her Montego Bay wedding. We were assisted by Neva and she was GREAT! The store was packed but they made sure to greet us and let us know we would be helped shortly. Neva listened to what we wanted to see and she tried 3 but the very 1^st dress is the on that WON! a couple of added accessories that our consultant suggested took the dress from Beautiful to a complete SHOW STOPPER! THANKS DAVIDS BRIDAL OF ORLAND PARK!

My best friend, Melissa, is getting married in October 2015 and needed to purchase a gown last minute. She found one online and made an appointment on 8÷7÷15 at this David’s Bridal location to try it on. When we arrived, her consultant, Neva Brown, also suggested another dress, similar in style, that she thought might look better. Melissa tried on the dress she went there for and we «oooh’d» and «ahhhh’d». When she walked out in the gown Neva picked out, we were all speechless. Everyone in the store stopped and stared. It was as if the dress was designed for Melissa. Neva has a real eye for beauty, style and elegance. That woman knows her stuff! I highly recommend any and every bride-​to-​be go see her and let her help you look your very best on your special day!

I went to David’s Bridal in Orland 3x to find my wedding dress. At the end of the day after looking back on all of my visits, I would highly recommend it.
The first time I came in, I met with Brenda who was very nice. I came in on a Sunday with my sister and a bridesmaid, and the store was slammed. We got put in this dressing room in the back corner of the store, were given 1 chair for my sister, her 2 toddlers, and my bridesmaid. Brenda did her best to bring out dresses that I had favorited in my DB account/​app. However, she really didn’t (and couldn’t — it was apparent by how busy the store was) spend much time with us other than to fly in with a couple dresses and bring back some others. I highly recommend coming in on an evening or a weekday if you want personalized attention. You’ll get it then — but weekends are understandably slammed and the store is packed. You will not get a great experience if you only come in on a weekend.
About a month later, I went in to the store during the day on a weekday, and being a rebel, I went in by myself without anyone else. My appointment was with Melissa. She was nice, patient, and understanding, but definitely pretty salesy and give me the full-​on «experience». I honestly don’t think she picked any dresses off of my favorites list (I had revised it since I had been there the first time). While the dresses she picked for me weren’t off the mark, I ended up picking a dress that at the end of the day totally wasn’t me and wasn’t what I had been looking for (but I thought it was — being alone and getting the «close your eyes and imagine your wedding day… yada yada» and «the sale will end today» would make any fool want to buy a dress that day). I don’t mean to make her out to sound awful — she wasn’t. She was very nice, but she is a good saleswoman, so be aware to make sure you don’t fall for the feelings/​emotions that thinking about your wedding day can bring end up getting a dress you don’t really want.
About three weeks after that, regretting my decision to start paying on the dress I had initially gotten, I called the store to find out that since the dress had not been ordered yet that I could absolutely exchange the dress and not lose any money. They were great on the phone and explained everything. What a HUGE relief. I wouldn’t expect a bridal store to give me a refund, so I was happy with not losing any money. I made an appointment and was scheduled to meet with Jennifer.
I went in for my third appointment, and Jennifer M. was AMAZING. She genuinely cared about what I wanted and was dedicated to helping me find my dress. There was no pressure to buy anything, and she was incredibly helpful. She let me pull dresses while I was waiting for my guests to arrive (I got there a little early), and she also pulled a couple dresses that were exactly what I was looking for. She respected my budget and was incredibly considerate. I narrowed it down to two different dresses, and there was no pressure to pick one over the other or to even buy one that night. In the same token, she also cared and it was obvious she wanted me to make a decision when I was ready. She was attentive, helpful, considerate, and friendly. She exemplifies what a bridal consultant should be.
My appointment started running toward closing time, but Jennifer didn’t rush us at all. I didn’t want to be the jerk that kept her there super late, so we wrapped it up, but she encouraged us to take the time that we needed. Then, one of the girls left an umbrella there, and she called me and let me know.
Jennifer earned the 5 stars for David’s Bridal single handedly.
Of the store itself, David’s Bridal has a ton of dresses in different styles, sizes, and prices. You could buy a $ 1500 dress or a $ 100 dress. They ALWAYS have sales, so keep that in mind while you’re shopping. The store itself is pretty clean. The bathrooms are a little run down but not nasty.

Melissa was awesome helped me choose my wedding dress !! She listened to all the things I wanted and found my dress on the first one she gave ! Was a great experience !

I’ll begin by saying I really don’t care for these types of bridal salons. They make me feel like I’m going to Walmart. Don’t be offended if you shop at Walmart, but let’s be honest… When you go in there, you can’t get anybody to help you. And if you’re lucky enough get an employee to give you a little bit of their time they aren’t friendly. Now God forbid you actually need more help than a little bit and needs things measured or in different sizes, then they get an attitude because they have to stop what else they were doing. Now I did call this place first and ask if I could come in for a flower girls dress appointment with two girls needing to try on dresses. I guess they assumed the girls should change together because I only got one fitting room. The one next to it was empty but was reserved for an appointment coming in later but was nowhere to be found. We asked our sales girl Cecilia to let us use it until the next group showed up, she let us, and they never showed at all throughout our appointment. They had a decent sized selection of flower girls dresses which was nice, more than I can say for when I came here looking for my bridesmaid dresses. What I didn’t like was that she wanted to order dresses without measuring my girls, that’s reckless and I don’t care how many other people are waiting on you but I’m not ordering something without you measuring them first. They were not fitted by age as she suggested so don’t fall for that crap if you come in here. After dumbing down my desire I found the dress for my girls. Don’t get me wrong, the dress is very pretty but just wasn’t what I was hoping for. This place is ok to try, but only if you have an appointment and a lot of patience.

I have come here about 5 times this year because of our upcoming wedding. I have had excellent experiences and not so good experiences here. Luckily, most experiences were good.
The best experiences I had were with my alterations and when I found my dress. The lady who helped me with alterations is absolutely amazing. She knows what she is doing, is patient and so kind. If I had to choose, I would not choose anyone but her. She deserves a raise for the painstaking work of measuring everyone’s dress, dealing with cranky brides and all the sewing that goes into altering gowns.
I also had a wonderful experience when I found my dress. The woman who helped us was absolutely involved and gave 100%. She gave me different options based on my interest as well as what she thought would look good (I actually chose the gown that she recommended, go figure she knew better than me ;)).
My not so good experience was when my bridesmaids and I went to try on dresses. The woman who helped us was not available and we waited very long for each person to get their dress. She also tried to scare us into buying the dresses immediately when the wedding was not for another 5 months. As a bride, I did not need that unneeded stress and she would not stop pushing even after I told her we would buy at our own time. Most of my bridesmaids waited until February to buy the dress (wedding in April) and they all have their dresses. I just did not have a good experience with her and I usually try to find the good times in most places.
Overally this David’s Bridal has treated me good. It does get crazy after January when they say it is «Bridal Christmas» but if you are patient and go in with a good attitude and just expect to wait a little it will be a good time.

Went with my sister and mom to purchase her wedding dress. My sister scheduled an appointment for 10 am on Saturday. We were excited to go wedding dress shopping with her. Upon arrival she stopped at the welcome desk to sign in. We were told to look at the dresses at the rack and take pictures of the dresses we want to have her try on. Yes that’s right take pictures with our phones and no paper or anyone to assist us with the mass of dresses, that are not organized.
After 15 minutes we were approached by Alyssa. She was very young. She asked my sister what dresses she wanted to try on. We didn’t really have any ideas. Alyssa then proceeded to give her a book to look at and pick them out. Isn’t it the sales associates job to bring dresses and sell her the dress?
It wasn’t busy when we were there however our associate, Alyssa was working at least 2 other sales at the same time as us. It seemed as though we were bothering her because we were having her pull several dresses. At one point she had the manager come and put together a wedding dress for my sister. She did a great job and was going to pull the trigger. But we wanted to see a few more dresses or ideas for her. Alyssa put one more dress on my sister and then said this is the last option she had for her. She only tried on 5 dresses. She also talked about how she makes commission. I really feel that this associate could use some sales training, as I do retail sales as well. She did not really sell us on any dress or help with style. At the end she also said that this was a great first try, she will write down all the info and come back and they can revisit the dress. My sister left there deflated and dejected by this inexperienced sales associate.
However we left there and went to a Eva’s bridal in Orland. And with in an hour we purchased a beautiful wedding gown and 5 bridesmaids dresses. They were more than happy to assist us with our sale.
We also felt that the dresses at David’s were cheap, low quality and nothing special. You get what you pay for. And the sales associate are too busy to help you out.

My friend, My bridesmaid, her daughter is my flower girl. She made an appointment for a Friday night (November 2014), so that we can have the flower girl try on dresses. We walked in there and met with the consultant. Who, then showed us where the flower girl dresses were at and then she walked away. Yeah, she walked away. We made an appointment for you to walk away. Yeah. That was stupid. The consultant didn’t even come to check on us. It was not even busy on that Friday night.
My friends daughter was not liking the whole «trying dresses on.» She is 20 months. My friend took her to a party before trying on dresses. Oopsies. Another consultant that was helping out a Bride, came by to try to help with our little Oopsy. She tried. But at least this consultant tried and came by to see how things went. I have no clue what happened to our consultant.
I finally decided on the dress that will look great on our Flower girl. Luckily it was the second dress. Phew! But I went up front to pay for it and Oh. There is our consultant. She will definitely check us out, but not check on us to see how everything was going. I have ordered it in the color I wanted, and checked out. The consultant told us that the dress will be ready by March 2^nd, 2015. Well my wedding is on March 7^th, 2015. That was cutting it really close to the wedding date.
So, in December 2014, I have received an email stating that the Flower Girl dress was ready to be picked up. I was busy at work for the Holiday season. I haven’t had a chance to call to double check it was there. (I live 40 minutes from Orland Park.) On Sunday, I have received a phone call from David’s Bridal (I checked my VM on Tuesday night) and it said something like the dress is in and I need to come pick it up. Well my friend’s Mother-​in-​law went to go pick it up and the dress is not there… (Ahhhhh!!) They already shipped the dress to my house??? Really? So I called the David’s Bridal shop in Orland Park and talked to a lady there who put me on hold and then I could hear her, tell me after she put me on hold that she needs to get to a computer. Shouldn’t you have been at a computer after putting me on hold? Just saying.
She told me since I have not responded from there call on Sunday night to Monday morning that they automatically ship it out to my house. I am glad that I didn’t drive there. I would have been mad.
So to end this story, I with a happy note. If you want to go to David’s Bridal for a dress or for anything, I would suggest going to the one in Oak Lawn, IL. Their customer service and help is AMAZING! :)

These 5 stars are for the consultant Dominique alone! We went in with a large group for the second time today for my sister’s wedding dress! That morning, she loved this one dress but we went to House of the Brides to scope out other options… She hit a confidence low, but when we came back to David’s, Dominique took the reigns and saved the day! She made her close her eyes, picture her wedding day, her fiancé, and all her loved ones around her as she draped her in all the extra accessories… Needless to say we were all in tears! My sister opened her eyes and said that it was the dress! 5 stars for Dominique, saving the day and my sisters view of herself for her big day!

Five stars for Dana and the whole staff at David’s bridal in Orland park. The store gave off a «mom and pop» vibe, with the convenience of a big company. These aren’t usually things you can find together.
Dana was an absolute delight to work with. She was attentive, helpful and energetic! She helped me pick the perfect wedding dress and accessories. I’m very grateful for the excellent service here, and will recommend to others.
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EDITED!
They told me they were ordering the dress I liked new from their wear house… Three weeks later, they told me my order arrived. Guess what I found when I got home and showed a friend the dress? They gave me the torn, stained floor model I tried on in the store three weeks prior when I wrote the original review. I called their customer service line and received a call back within a few hours. They were quite helpful and they agreed to work with me on the dress and come to an appropriate resolution.
I plan to take the dress in tomorrow to finalize this issue.
EDITED!
They fixed the dress in house rather quickly so they can have another star for that.

I was pleasantly surprised at our experience here after reading some of the other reviews. My Stepdaughter and her bridal party found beautiful dresses. the consultant was helpful & very attentive. never felt rushed or pressured.
Today we went back for her fitting and the seamstress was very kind and gave us several options for the bustle and accessories!
The only «miss» was the selection of Mother of the Bride dresses. not many to pick from and the ones that were there. more like Grandmother of the Bride dresses. I’m not THAT old… yet ;-)

My experience here was horrible. Numerous bridal party members plus bride– you would think that would earn us some service. Nope. I don’t live in Orland Park so I asked if I could pick up in Chicago location and was told no. OK, asked to have dress shipped and there was a charge. Not a biggie, but considering how many dresses we bought… Also, I kept asking to purchase in a certain size (8 – 10). The sales person kept insisting I should go larger and have altered. Well, trying on the size 14 dress, this is just crazy… it’s 3 sizes too big. Asked if I could do an even exchange for a different size and was told «ALL SALES FINAL». even though they still have that dress, and a big size is easier to sell!
As other reviewers said, they don’t listen to the bride. After watching the sales person pull dress after dress that was the opposite of what the bride wanted, I grabbed the bride and told the consultant to follow us and she picked the dress she bought in 10 minutes. You are welcome for that sale.
Another bridesmaid was mailed the wrong dress and has STILL not received the correct on (They went on Jan 3).

Davids bridal makes me happy that i eloped. Walking into a gown shop always makes me anxious and i just couldn’t imagine planning such a huge event in my life. Personal note.
Anyway, i came in with a friend to find a mother of the groom dress. My friend is a larger lady and although they had some larger sizes online, they did not have what she needed in the store. We were helped by Frankie. She was a very nice and helpful associate who walked around with us, checked on us, and even attempted to go online for alternative options. Although we didn’t find what we were looking for, she did try to suggest some other options for us to try elsewhere. I don’t care for these places so excuse me for being a little biased
All 4 of my stars were for Frankie. She did a phenomenal job of making us feel comfortable and relaxed in an often stressful atmosphere. She went above and beyond from customer service standpoint.