Gerber Collision & Glass

Great Job to Jesse and the crew. They received my car from the Matteson location, due to them being overbooked. I had 2 big bullet holes in my car (no one got hurt) and some damage under my hood. This location did a great job on the repair and saved me some money off my deductible because they weren’t able to get a new door panel. So, they repaired it and all is well. Jesse kept in contact with me during the whole repair process and my car was done before the due date. The work looks great and my pinstripping looks like it was never harmed. Thank you.

I am not really sure where to start with this so how about at the beginning? My car, a 2010 Subaru Impreza WRX STI, was severely damaged on the front passanger corner. The original estimate from Gerber was around eleven thousand dollars. The estimate from the other parties expert was for just over eighteen thousand dollars. I tried to argue that Gerber was wrong but hey, I’m just some guy.
The repairs began a few days later. I stopped by to retrieve a few things from the car. It had been disassembled to a point and many parts had been placed directly onto the roof of the car. I had to point out all the scratches in the paint at a later date and wait while they were begrudgingly buffed out by a less than happy employee.
The repairs continued for many months, granted subaru can take a very long time to ship parts. I do not recall getting a single phone call from Gerber during the first three weeks of repairs. Not three days, months. The only time I got information was because I stopped by or called. Just so you know it took Gerber over a year to get my car into reliable driving condition.
I was told many times that my car was done but when i would go to pick up my car i would have to point out defects or things the completely missed. After just over eighteen thousand in repairs I drove the car to Louisiana on vacation. Everything was fine till i started driving back and encountered a thunderstorm at that point as I was driving the passenger footwell began filling with water. Eighteen thousand in repairs and it leaks? Not acceptable.
Upon returning I dropped the car off at its home away from home and told them of the problem. A week went by and when I called, again no information from Gerber. They could not find a leak, they had to send the car to Subaru. The leak was a result of a missing grommet in the firewall. The representative from Gerber told me «someone must have kicked it out». Really? I had to crawl up side down to see this grommet, no way you can reach it with your foot and my passengers dont generally flail their feet around in
a violent fashion.
Electrical problems persisted for months with the car finally having to go back to Subaru to get repaired properly. The welds that were done by Gerber started to rust through the paint after about a year so back it went again. I was told the welds would be ground down and redone. This time the repairs took a very short period of time, two days if i recall. My first drive after the repairs was rather startling. The sealant or whatever it was that Gerber applied to the welds, which are very close to the exhaust, began smoking to the point I pulled over because I thought the car was on fire. I have video.
Fast forward a few months and the welds are tusting again. Repeat most of what you just read add in the Gerber representative telling me «I don’t know why they are rusting». Another smoke show from more sealant slapped on andI have given up on Gerber.
After three years of constant on going repairs, headaches and general dissatisfaction with Gerber I sold the car.
If you remember from the beginning of this the original Gerber estimate that was performed with the car in their shop where they could get a good look at the car was around eleven thousand dollars and the other estimate performed while the car was still on the tow truck was for eighteen thousand. The final total was lets call it twenty-​two thousand dollars. Some overage is expected and acceptable. Doubling your estimate is not.
No stars for you Gerber and to anyone still reading take your car somewhere else, you will be much happier.
Thanks for reading and best of luck.