Lowe’s Home Improvement

Terrible customer service. I asked if they had any flad bed carts as i needed ten bags of cold patch. All i got was a blank stare. Ok ill find my own. They dont seem to have a designated location for them so have fun wandering the store looking for one. By the time i got my cart and got to the cold patch they only had 8 bags left. I asked if they hadany more. Again with the blank stare. Did i stutter? Whats going on here? I bought the 8 and left. I sadly had to returnat a later datefor 12 more bags. A nice gentleman that worked there offered to bring the pallet out to my truck to save me some work. Great! Or so i thought. He walked off to help someone else and 20 minutes later i just did it by hand anyways. Long story short if you can go somewhere else. No one knows where anything is, they dont seem to know whats going on and if they get the chance they will walk away and not help you.

Called Wirlpool and they are sending us a shelf for free. They said it was under warranty and that Lowes is just trying to rip us off by charging us for something we have already paid for. Wow. I will NEVER walk in that store again. Maybe Lowes doesn’t care but I spend a lot of money in home improvement stores.

Great Customer Service. Very knowledgable of their products and sections. Home Depot seems to be too busy to take the time to help. Also, Home Depot is understaffed.
Definitely have better products then home depot as well.

Apparently, I’m the outlier here. I bought my hardwood floor here and was helped by Sergio who couldn’t have been more helpful or nicer. Really service oriented, which is a big deal for me, because it seems like most companies just don’t care any more.

I purchased an Onyx shower base (color: snowswirl) from the Lowe’s in Orland Park. I dealt exclusively with Rich N. in the plumbing department. This review is really for Rich. He is wonderful! He was very kind and helpful, and I am so pleased with the final product. It is hard to picture what the base will look like from the Onyx website, and I really could not find any pictures of a completed base in the snowswirl color before I ordered it, but I think the end-​product looks really pretty. I would highly recommend Rich at the Lowe’s in Orland for any plumbing needs. He really knows his stuff. It is so nice to meet someone who really cares about providing good service. The Lowe’s delivery guys were very nice, as well.

Went to this location to look at the large selection of table saws. We walked around for a bit but quickly found the store to be a complete mess and poorly stocked. The end caps we also poorly displayed with broken display items. We went to the tool section only to find the same disappointment with displayed table saws. They were in pieces and poorly displayed. I spent more time putting them back together then actually looking and comparing. Unfortunately I didn’t buy the $ 600 saw and was very discouraged. Terrible! Absolutely terrible. Did I mention we did not get greeted once and found no associates to help us. Truly not what we had found to be a nice place years back.

My mom needed a custom gas cook top, this was a SNAFU from begging to end long wait to see sales assistant, to have some one come out to measure who was clueless, no feedback, no call back left my mom swinging in the wind, with no idea which one she needed. Keep driving until you get to Home Depot!

The last experience i had at lowes was great! The customer service rep was very helpful and informative when it came down to purchasing a washer and dryer. The reason im giving a 3 stars is because its very hard to find someone to help locates items in the store.

Went here for some things i needed for a project and was looking for some advice as to best way to proceed. I had to look for employees to try to assist me and when I did find one he was not very helpful after feeling frustrated, i decided to just leave the store and go to my old standby Home Depot. I only stopped at Lowes due to the fact it was on my way home from work. Never again!

They should rename the store «Blows». 2 custom doors later and it is STILL wrong!

Ever get smacked across the face with such horrific customer service that you’re left just standing there in awe? That happened to me yesterday with Michelle at Lowes. I’m sure Michelle didn’t come to work planning to give such poor service, it just happened. And I’m pretty sure I know HOW it happened too.
She got overwhelmed. As can happen to the people working customer service desks. There was a line, and to fully help me, she would have taken probably 20 minutes. And she just didn’t want to spend that kind of time with ONE customer.
I asked her to call another store for an item for me. She refused. She said they had the item (patio furniture) in their store. Except they didn’t. This was one of those cases of multiple colors utilizing the same UPC number in their system. So even tho Michelle saw that the store had a bunch of these chairs, they had brown cushions. We wanted blue ones, like on the display.
She walked out to the area to look at them, and that when she decided she was done helping me. She would not help me purchase the display. She would not hand me off to a person who could. She went back to her desk and started helping the next customer. Why? I don’t know. She hadn’t finished helping THIS customer.
Thankfully, I’m one of *those* customers, and I’m not afraid to walk right into the manager’s office and get the manager to help me the way his staff should have done to begin with.
Enter Don, the very friendly, very helpful store manager who went out of his way to make sure we got exactly the chairs we needed, right off the sales floor and at at 10% discount. He didn’t do anything groundbreaking. He pointed to them, wrote down the UPC # and gave it to us. All things Michelle could have done had she taken the time to give us customer service.
The whole situation was really disappointing because I love Lowes. I love the selection, I love the products, and if it were closer to where I live, it would absolutely be my go-​to store. But unfortunately, their customer service is just not where it should be, and not on par with Home Depot. Disappointing.

This npost is more about Maytag than it is Lowes. I did however purchase a top of the line Maytag refrigerator and washer from Lowes in the past 4 years. And let me tell you the washer was leaking during fill up, no one could or want to fix it. i was told to trash it, because it would cost too much to fix. And a top of the line Maytag refrigerator model number MFI2568AES, within 4 years it needed a new circuit board, and now the freezer does not work. paid ober $ 1200.00 for this piece of crap never again. AVOID ALL MAYTAG APPLIANCES, they are not even Maytag anymore they are owned by Whirlpool. Whirlpool maked adjustments on Maytag appliances and they are no longer dependable. Stay away for Lowes and Maytag appliance.

love this lowe’s, had a fence installed, after all the stuff the village of tinley park put me thru, matt and the lowe’s team worked it out for me, thanks guys.

Came on a Sunday at 5:00 to order kitchen cabinets and was told that only 3 people in the whole store were able to use the software and none were present– but we could make an appointment!!! Absolutely ridiculous. Lowes just lost our business not only for the kitchen but for any other home repair in the future.

I can see why the average of the ratings is just two stars. Went there today for some paint and stood around waiting for a paint guy to answer a few questions. Nobody home — and that means nobody home in the three aisles that have paint and paint supplies. After standing around 8 minutes or so I just put the can back on the shelf and left. Not very good customer service. I was there at 9am on a Tuesday — day after Labor Day to be exact.
There just must be something with these big box stores. They generally have a nice selection of wares and quality products, but they must make all their money by savings in employee salaries. There are too few employees for the size of the store. There should always be someone in the paint department to answer questions … after all this is really a do-​it-​yourself store. Home Depot isn’t any better. I think management is the problem and they need to distribute what employees they do have in a more logical fashion. Oh well — I’ll go to Ace and get the same quality at a higher price with much better service.

Most unhelpful poorly customer service ever don’t ever go if you need help with cutting wood for a project cause they won’t help you. they will mainly tell you what they won’t do.
I found a project for a bean bag toss game on THEIR website with tools and measurements. It also stated that they will cut the wood for the project.
I go in the store not 10 minutes ago with the direction printed in my hand and they say they can’t cut anything except for the plywood. Then this asshole guy says he won’t take the responsibility of going around picking out each piece for me. That he doesn’t have time for it. (Wtf! Is that not your job to help customer find products if they need it?) he then goes on to say I’m not doing your project for you.
I told him yet again, I’m not asking you to put it together for me, I just need the wood cut. I felt the urge to go straight Madea on his ass but I simply smiled and said never mind and walked out. I will just go to Home Depot and give then my money.
I won’t EVER, step foot in another lowes. I never do this but I just have to call up there and talk to the manager or something, it’s just poor customer service refusing to help a customer because u don’t want to work for your pay, just stupid

It’s hard to believe that Lowes (Orland Park) would deliver anything except stellar– FIVE STAR service. My husband and I went shopping for a BBQ grill, and we were greeted by not one, not two, but three amazing sales people. The two that stand out are Rich and Robert. They are exceptional at what they do– so much that I had to write a review on Unilocal!
Rich and Robert were honest, gave us options that fit in line with what we were looking for, and they were beyond knowledgable, patient, and saw our sell through from start to finish. They even offered my husband and I amazing grilling advice.
If you’re looking for a BBQ grill, and you want great customer service, I would suggest paying a visit to Rich and Robert. You can’t go wrong, and you’ll notice both of them because of their smiles.
Also, we ordered our grill on Sunday, and were told that it would be assembled and ready to go on Wednesday. To our surprise, our grill was ready on Tuesday late morning (let me mention that this is the week of the 4^th of July). That was an added bonus!
We forgot our 10% coupon, and instead of having to bring it back, the manager kindly offered to make an exception and apply it to our order.
Lowes Orland Park beats Home Depot any day! Not to mention, the store is clean. We live in the city, but will definitely make Lowes Orland Park our «home» when it comes to hardware supplies. I’m officially saying «bye bye» to Home Depot.
THANK YOU RICH AND ROBERT FOR YOUR EXCEPTIONAL CUSTOMER SERVICE!

As others have stated, this store is absolute garbage.
The website stated that they had an appliance available for same-​day pickup. We went to get it and we were told that they only had one and it was on hold for someone picking it up in a week. For a better explanation we asked to speak to a manager. Anthony (wearing the blue vest instead of the red vest) took a good ten or fifteen minutes to come to the front. I explained that if we wanted to wait a week to receive the appliance we would order it from Best Buy for less money. He looked in the computer and said that they do have it and they’re going to take care of us, don’t worry about it. Well, we waited about an hour, only to be told that they do not, in fact, have it. They offered to ship us one in about a week.
Stores that pull this bait and switch crap should be required to reimburse people for their gas and time wasted.
While we were waiting, another customer went to the manager because she asked an employee for help, and they employee apparently yelled «CODE BLUE» and proceeded to scream profanities and tear apart boxes. Sounds about par for the store.

Jim in the electrical dept asked me if i wanted him to pull an extra lighting fixture that i was sent over to pick up from the New Lenox location out of his butt! I was treated very professional by Roger in NewLenox. Where in todays economycan u treat a Customer so poorly or talk to soo filthy??? Lowes in orland Sad to say…

We came here after the horror story that Sears was trying to pull. The appliances are clearly marked and there is no price difference from gas to electric. An associate asked if we needed any assistance? I asked a few questions but she didn’t seem to interested or knowledgeable. So I told her I would come and get her if I needed any more help. I used to work at the Schererville store and I know that they are on commission and that the slash and burn stuff is hidden in the back. Bingo! I found a dryer that was less than half price so I went and got miss congeniality. As soon as she turned the corner, she started in on how unreliable it was because it was returned and I was better off buying a clearence unit. I asked if it came with the same warranty as the others and it did. Again I was advised not to take this unit as it is suppose to have repair paperwork attached to it from when it was fixed as that is when the warranty starts. I asked if she could find it and I was told no. I had to call the store manager the next day. To make the sale, however much or little it is. Wouldn’t you take the initiative to get my number and call me back? Or I could just walk out of this store also, and chalk it up too being to close to Halloween for anyone to act normal.
Oh! And what’s with the Lowes ad at the end of all the reviews? Why don’t they make their employees read it as it says (all while delivering superior customer service) Hahahah! Thanks for the laugh guys!