Verizon

Verizon, Verizon, Verizon…
This store boils my blood. I have a friend who used to work as a salesman in a verizon store in New England. A long time ago he gave me the ins and outs on what the sales folks do to get products sold. But this situation below makes me so angry! We have never experienced any issues with Verizon in the past.
We went into the store two months ago to get the iphone 6 for my girlfriend. We are on the same bill and she was available for an upgrade. She knew the phone, color, and memory capacity. The sales person only had to get the phone, activate it, and make a commission.
First thing we experienced was a long wait. There where many people being helped so we thought this was only reasonable based on the clients there. We were greeted by a gentleman named David. He started on our nerves as he tried to sell us a phone which we did not want. He even was trying to sell me an upgraded when we CLEARLY told him that we were only interested in her phone.
After over a half hour he came back with the phone she wanted in the color. We had to get the lower memory phone because they did not have the color and Iphone available at the store. We were not too caught up on this issue. He struck up a conversation with us about how my girlfriend works near where David lives. This continued continued for a while and we were able to get her work savings onto our bill. David was BS ing the whole time as we tried to get the purchase done and out the door.
Verizon had recently restructured the way they put together their contracts. This was reviewed for the billing process and finally we had the phone out of the box. David moved us around to other associates who tried to get us to spend more money. Then he said the offer comes with a free jetpack. Then we can use it for all the times we do not need it. We adamantly said time and time again that we did not need it. They kept saying that it was free and we should just take it so that can use it. We mentioned that it would use up our data. He agreed that it would use our data but since we do not get near our limit it would not be an issue. After more than 2 associates saying it would be free, we said okay. They had to establish another line on our account but it would not cost us any money.
Well, after a long visit we were ready to leave. David told us that they are going paperless and the recipt would be emailed. We MISTAKENLY said okay and we left with a new phone, jetpack, and a 100 $activation fee.
The days go by and the next month’s bill comes. It had a new line activation charge, a monthly charge for the jetpack, and new charges for the new phone. We understood the new phone charges but were curious where all the charges for the jetpack came from.
We went down to the store and did not see David. We did talk with a customer representative who showed us the bills. It was one of the 3 – 4 emails they had sent to us. He was very nice and informed us that it was all in the emailed reciept. He told us that reciepts are available in print form. He also gave us the terrible news that it was over 14 days so we could not bring back the jetpack for free. We had to pay a deactivation fee.($ 300) We also found out that the «free screen protector» was also charged to us. :(
LONG STORY SHORT: We were conned out of money for items we were told were free. We will not go back to this store again and if required we will definitely be very very careful. Watch what these people do and never take anything that is «free». These people are scam artists trying to make a couple more dollars. Please be careful at this store. It cost us over $ 300 dollars.

Great service. Needed help with my iPhone because it wasn’t working and they fixed the problem within ⁴⁄₅ minutes. I was assisted by Ana, would recommend her service to anyone with any technical problems. A+++ for the speedy service. Will be back soon.

I bought a Bose radio and it quit working in less that a year, went there with receipt and exchanged with no problem! I was out in minutes!!!

You people LIED to me the 2 free tablets cost me $ 100 you DID NOT tell me there was a $ 20 monthly fee. You people told me Verizon had NO long term contacts by you put me on a 2 year contract i will be at your Orland Park il. stor when it opens to return both tablets and i am EXREAMLY angry. Did i tell you my wife works for a law firm here in Orland Park

Denise was awful at helping me with an upgrade. First off, I called 20 minutes prior to walking in the store to make sure the phone I wanted was in stock. They told me that there were plenty of that model and color in stock. When I got there I signed in and proceeded to wait patiently for an hour to be seen. When my name was called Denise was there to «help». She was extremely rude, and she kept trying to sell me on a Motorola Razr phone. I kept telling her «no thank you» over and over again. Then when she finally went to get the phone I asked for in the back she came out saying it was out of stock. So so frustrating. Especially since I called beforehand. Don’t waste your time at this store and go to another if you can help it.

We recently had experience with this Verizon location to update our tech stuff. Our experience was very positive. I can’t say enough about the service we were given. Our salesman was Rory. If you go to this location ask for him. You will not be sorry. He is patient, caring, and goes above and beyond what is expected of a sales person. He will explain everything to you in a way you can understand and not rush you out to get to the next customer. Kudos to Rory at the Orland Park Verizon Store. Rory deserves credit for his ability to help and please the customers at this location!

Huge thanks to Patrick, Jeremy and Christopher for helping me get my mother in-law’s tablet added to my account. This is a Verizon corporate store and I should have started here vs. going to an independent store. They were great at troubleshooting my problems and it took awhile but they got it working! I’ll be back to upgrade in a few weeks.

Had to go with my daughter to get a upgrade to a new phone for her. I told the gentleman I didn’t want to change plans or hear about anything new, I only had a few minutes. He totally respected that and got us in and out quickly and no big «sales pitch» Thanks Verizon, sometimes we just need space.

I’ve had good and poor customer service at this location in 6 years. Johnny P helped me today. He has a freindly personality, was helpful and knowledgeable. He saved me money in the long run. Giving the store another shot was a very pleasant surprise.

We went in to get a phone for my daughter, and would up getting another phone for my wife, Johnny and kevin helped us, and the service and help that we got was wonderful Johnny took the time from start to finish to help us with everything, excellent customer service and we couldnt be more pleased with the service and the product.

My wife Carla and I went to the Orland Park store yesterday and we were very glad that we did. Johnny Palomo, Business Account Executive, provided excellent service to Carla in order to take care of her immediate telephone issues, to advise her on some technical issues, and to present some promotional opportunities that were pleased to take advantage of. Johnny’s approach was very pleasant and helpful. If you’re interested in a new cell phone, other tech products, or cell service, we recommend that you stop by and visit Johnny Palomo. You’ll have fun while you take care of business. John and Carla Morales

Horrible experience put in a complaint with Verizon hopefully they revoke these peoples license to own a store. I could write a book about everything that went wrong but I am just telling you DO NOT GO TO THIS STORE!!! If a manager is reading this review I would be surprised as I am pretty sure the only thing they know how to do is turn on the lights. They sell 500 $ phones like they are selling a pair of $ 10 dollar shoes. Verizon if you see this the only reason they sell a lot of phones is location but changes need to be made as the service will cause you to loose customers.

Stay clear of independent Verizon locations. Their employees do not have half the knowledge real Verizon employees. I went today to upgrade to the iPhone and the guy helping me didn’t really provide me with the information that I was wanting to hear. This is one case where I know I was right because having worked for Verizon Wireless, some of the things he was telling me just did not seem right. He told me there was only one difference between the iPhone 4 and the iPhone 4s which was a lie because when I went to the Apple store, they gave me 3. The guy working at the Verizon stand was more concerned with making sales and providing me with false information, so I left & purchased my phone from Apple. He also gave me a list of things he couldn’t help me with, funny how Appy