Andrew Summers

Never met a pediatrician so uncomfortable with small children. Because of my husbands job we have had to move state to state over the last couple of years and have had to find a new pediatrician for our twin sons with each move. Over the last 3 moves from state to state my worries quickly disappeared as each new doctor and their staff welcomed us as though we were lifelong patients. When my husbands job was finally transferred back to our hometown in Orlando I was overjoyed! At this time my sons were 18 months. I picked Dr Summers because his office was near by and his credentials looked great on paper, boy was I wrong. From the minute we walked in the door I felt the negative energy and coldness from the man in the reception area. His tone and body language was so inappropriate for a pediatrician reception desk. I thought I walked into the wrong business or something from the greeting he gave me and my sons. The waiting room was empty (now I know why…) I filled out my paperwork as ordered and handed it back to him, he ordered me back to my chair in the waiting room, as though I was bothering him by standing at the counter. No problem I thought maybe he’s having a bad day. I sat there with my babies for over 30 minutes without one word to explain the wait or simple chit chat which made me extremely uncomfortable, finally a nurse came out and called my name which again was so weird because we were the only ones there. Once we were in the room she was very warm and I started to feel more relaxed. After she left we again waited forever before Dr Summers arrived. His demeanor was so cold and business like compared to the previous doctors, he never once engaged with my babies, he was done with our appointment in under 5 minutes. I was brought up to the counter to check out with Mr Personality from the front desk to be interrogated about my insurance and home address not matching… I tried to explain that we have just moved back and I turned in all of my new and current drivers license and etc to my insurance company a couple of days ago and it probably could be verified by a phone call but I guess he couldn’t be bothered with picking up the phone. I left there in tears, this practitioner and his staff have no business dealing with families in need of medical treatment, the nurse was the only qualified person in the building!!’

Dr Summers is a great doctor who demonstrates all the caring you could ask for in you childs care provider. Wait times trend to be long which is about three only compliant I have ever had.