Anice Inn Universal

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Before I checked into the hotel I read the reviews and was not happy. When I got to the hotel to check in I thought ok the reviews are accurate what are we going to do. It was Memorial Day weekend and we booked from Expedia. It took almost an hour to check in. There were two ladies checking in people. The one womans English was very broken and she just didnt know how to work Expedia. I explained to her that my reservation was incorrect that I needed to stay for three days instead of two. She totally screwed up my reservation and had us paying almost $ 400. The other woman came over and fixed the situation. Once we got it all settled it was fine. I looked around the hotel and noticed the fixtures. It looked like it was in the 40s. I actually liked it. It is so sad because they are letting the hotel go. This hotel could be HUGE! It has a eating area, restaurant, bar, pool side bar and much more.
As we were heading to the room I noticed how hot the hallways were. The air conditioner units were broken. The hallways looked so sketchy. Very dark and just something you see in a horror movie. When we got into our room I was surprised. Even though it was not updated at all it was nice and cold. My sheets were clean and bathroom was very clean. I was happy with that.
The next morning we went for breakfast-​they only had toast and cereal. I wasnt to impressed as that area was a disaster. This isnt always the staff’s fault as some people who stay there arent very clean. The eating area was dirty. You could see all the broken game equipment in one section of the room. Dust, dirt. it just wasnt very inviting. We decided to eat elsewhere.
I asked one of the hotel staff how old the hotel was. He mentioned from the 80s, I said no way this looks like the 40s. I also asked him if the owners had plans on updated. He said they were private owners and he did not know.
I really hope the owner reads this review. This hotel could be beautiful. It is a resort. Pool is huge, nice hot tub and its so big! You have a breakfast area, bar and restaurant! You could be rolling in the money! I do know they have foundation issues as it did storm and rain was coming through the hallway floor. I am sure this is a grant out there for this. This is in a prime location to everything! I really hope they update. I wish I had the money to buy this I would LOVE to decorate this place!

This place is a complete horror show! Do NOT go here especially if it’s a family trip! This place needs to be shut down entirely! I was supposed to stay from 3÷16−3÷21 I only stayed one night and that was onlyyy because it was was too late in the night to check in some where else. They have a $ 20 early check in pricing and seemingly have little to no guests yet when I arrived at 10am they said they had no rooms available. Standard check in isn’t until 4pm I believe so I wasn’t too annoyed even though the heavy lady at the front desk was rude about in her explanation. They allowed us to store our bags in this dirty moldy office they use. We had no choice so we did. We told her we would be arriving back late and she said that was fine. So when we arrived at about 11am they took forever to check us in the supervisor «Jonathon» and he told me he was giving me one of his best rooms. As we walked to our room we saw the room numbers were written on the walls sloppily in black marker. When we walked in it smelled like budussy! Yup budussy! Butt, Dick and pussy! Sorry to be so explicit but it’s true. And the place where the TV was placed on was at a diagonal way allow little room for us to walk through. The headboard to the bed was peeling all the way off, the pillow had burnt marks and the sheets had ketchup or what I will simply tell myself was «ketchup» there were no outlets or phone in the room and the sheets had yellow stains. The dresser was all falling apart so was the actual bed it kept tilting. I was immediately hurried as I realized this was what us new Yorker’s call a «tele» a place for a few hours of relations and thats all this was definitely not a family friendly place. I immediately went to the front where they advised me to either stay or go and they would provide me with new sheets which they never did. I was so upset! He told me he would charge me for one night and to find s better place which I thankfully did. That night I called Expedia and explained my situation after hours of back and forth they were able to get my refund and said I’d have it in the morning Enoch I found weird but great. That morning there was no refund my boyfriend had checked us out while I was on hold with Expedia who after a while again on hold told me they needed to wait for the manger to come on because the receptionist wasn’t authorized. I found it odd their was no boss during a Thursday at 10am but one would be present at 11pm? So I matched in and nicely explained my situation and how Expedia just told me the news. The lady bopped her head rolled her eyes and said «what are you talk about» that’s when I had to get ignorant and mimiced her. She then turned her back and went to the office and refused to speak to me when I kept asking g her to come back out. So I took my camera phone out begun to record their nasty behavior and said I was reporting it only then did a MANAGER come out which BTW the lied to expedia! They weren’t trying to refund my money! They were planning to give me a run around. I begun to yell and tell her about the roaches I had seen still in the same spot as they were yesterday morning!!. She said that happens every where, tell Disney that! The manger said she couldn’t help me because Jonathon was the one who she «trusts so much» to handle the accounts mind you she overwrites him!!! She is his boss! And then when my boyfriend who is pretty big especially next to me walked in cause he beard me yelling then they decided to help the manger told her assistant Martha to open the account and she refused because she said that was Jonathon’s password and she didn’t want to give it out… to her own boss! A
I called Expedia right then and there and after being on hold they refunded me my money when Martha who couldn’t authorize it to begin with, authorized it and she was so mad she bad to do it! Btw when we got in s cab my boyfriend told me he saw Jonathon hanging by the pool… the supervisor who works at night supposedly and the only one who can authorize my refund supposedly. They ate foolish because their location is beyond amazing be best of the best however it isn’t worth staying. Oh let me not forget to mention I called ahead of time cause they were on hotel impossible to ask of they had renovated and they said yes-​LIES!!! I even asked her name she said «Gracie» when I told them that they said no such person worked tbere and laughed in my face!!! Stay at your own risk!!! ZEROOOOOOO STARS!!! BUT Unilocal MAKES ME PUT ONE!

so we check in. At the desk a women who had just checked in and was complaining says «run» should have … We said to the guy we seen the reviews And bla bla we want to make sure our room is clean. oh of course he says. get to room. 2 dead cochroaches & hair in sheets and clogged drain… complain and a lady comes to our room w one tissue in her hand to pick up the dead bug … after all this he still charges us a «resort fee» like wtF THIS IS NOT A RESORT DO NOT STAY HERE! Rooms smell like mold staff is terrible i come to orlando alot and this is literally as bad as it gets and its not even cheap! this was a last minute booking through expedia. so annoying i rather be at motel 6 SERIOUSLY DO NOT STAY HERE ITS NOT WORTH THE DISCOUNT AND THEY HAVE BED BUGS ! Ugh… wish we listened

It is cheap for a reason!!! The signage out front doesn’t say «anice hotel» so we had a hard time finding the place. The lobby is nice but that’s it. The hotel is out dated the rooms are less then par. The door to our room looked like it was pulled from the trash and made to fit. The beds are lopsided and old. Don’t mess with the A/​C. Ours stopped working. The place is a straight up DUMP!!! Enjoy your continental breakfast toast and cereal.
WAWA is around the corner go enjoy a little taste of DELCO in Orlando Florida.

Worst hotel ever !!! Stayed in this hotel over the weekend was the only vacant hotel in the area, my fault i should of known, knowing it was a holiday the area can over crowed with tourist. So I actually wasn’t going to write a review because I was to embarrassed to even say I stayed here but I most warn everyone this hotel is very out dated very unsanitary and it really shouldn’t be in business honestly It’s not safe I would of rather just slept in my car. On my arrival I walked into the lobby and the line was out the door only one person was checking people in. I was in line literally 45 minutes guest kept popped out of the rooms complaining of there rooms big warning sign it was about midnight so I just toughed it out I had no where else to go every hotel in the area had no vacancy. So I finally get checked in and get sent to building six wish I would of took photos of building six so building six is far off the left side of the property no security the doors are open to the hallways and what do I see police walking around I guess looking for someone idk. So first impression not safe kinda creepy. So I’m waking to my room the hallway smells of mold. Carpet is disgusting stained and all ripped up place looks like it hasn’t been cleaned. I get to my room it was so gross I was scared to touch anything the room is falling apart just dirty. I tough it out no other choice go to sleep. I Stayed the night it was terrible I could hear the other guest in the room next time. So the next day I go out for breakfast and when i return I find some of my stuff is missing I go tracking the cleaning crew down and what do you know they don’t speak English and they had my stuff there excuse is they thought i checked out, at this point it was pointless to make a complaint. I made it a point to haul my bag with me every time I left the property. Thank goodness this was only a two day trip. My recommendation is to stay away from this place it’s nasty creepy and they have thieves working there if I could give this place zero star I would I honestly don’t understand how this place is in business oh and they have the nerve to charge a resort fee i argued with the supervisor about it but it was pointless. I just wanted out!

Absolutely disgusting!!!
Had no choice but to stay once we were there. «Martha» the manger does nothing but lie! Told me she had power of attorney to get things done, other employees laughed when I told them what she told me.
Toilet leaked for three days before we were moved.
Owner, Helen James, doesn’t give a damn!
Look on YouTube for Hotel Impossible episode… it will answer all your questions. The show, Anthony, tried to help them in 2015, but ended up leaving.
We arrived 12÷20÷15 & checked out ½/​16.
No ONE in housekeeping speaks English, sheets not changed for 6days (put safety pin on the inside of our sheets –still there the last 6 days we were there).
Jonathan at the front desk did his best to help out with all my problems.
Had problems every day we were there and was STILL charged the daily resort fees.
Prime location, HORRIBLE place, DO NOT stay here.

I’m going 3 out of 5 because of value… cheap hotel and close to the parks is why it gets the 3 stars. You have a place to sleep and the AC works, 2 big thumbs up from me.
Other than that, the hotel does suck. The hallways look, smell, and feel crappy. Definitely not luxury. Oh, the «breakfast» sucks too.

Oh my God. Do not stay here. It looks like the Bates motel. I booked this on Priceline and am asking for a refund. This place is now known as the Kuality Inn. The name has been changed to protect the innocent. Search Not so Nice Hotel on Hotel Impossible YouTube, and you’ll find the property on there. I walked out. Didn’t even check in. I just forfeited over $ 300. I’ll take it up with Priceline. How can they even put a property like this on their website. This is a horror. No joke!

My wife booked two rooms for our family to spend our Christmas vacation at Disney world. After checking in we walked through the hallway and it suddenly hit us, the nasty smell. Walked into our rooms just to find mold on the furniture. The carpets were dirty and the rooms smelled like a wet dog. We asked for other rooms just to be let down again. Had to cancelled our reservations on the spot losing our first night reservation for both rooms, totalling $ 152. How is it possible that this hotel is still in business. There are obviously health concerns at that hotel. I’m glad we didn’t stay there, our healt is worth more than $ 152.

Go watch the Hotel Impossible episode on this hotel on travel channel. It will explain everything

Watch hotel impossible for all u need to know about this motel. Show called the health dept on hotel and host recommended that u don’t stay here. Place has bed bugs, mold, dirty, feral cats, and killer bees (yes I said killer bees). To go to this hotel is to put your family’s health in danger.

Nasty. Smells like mold. Made me cough. Many better choices. 1 star is generous. I would not stay here again.

Hospitality | Housing | Hotels
Relatively Close To: Chevron, Dennys and Red Lobster.
Public Transportation: Yes.
Valet Service: No.
Wheelchair Accessible: Yes.
Allows Animals: Yes.
Parking: Private parking, mediocre lighted.
Popularity: People, didn’t seem happy.
Outdoor Space: Plenty of seating outside near pool.
Amenities: One pool and arcade room.
Cleanliness: The property seemed clean, no noticeable trash but, had a wierd funky smell, moldy musky smell with pet urine funk.
Lighting: Mediocre lighting.
Presentation: It’s not uniformed.
Ownership: Privately operated.
Items Ordered: None.
Check-​in Wait Time: 1 – 3 minutes to speak with management at the office.
Temperature: °77 Degrees
Employee’s knowledgement of hotel and amenities: Staff seems pretty knowledgeable of things that are required of them to be in this field of work. This does not include management.
Overall Service: Service is unknown, I cancelled reservations and went somewhere else after I inspected the property.
Staffs response on compliments: No compliments were given.
Staffs response about complaints: Not taken well.
Recommendation:
Two ** stars or less dont consider.
Three *** stars be cautious.
Four **** stars or more highly recommended.
Quick Notes: At check-​in, I wasn’t impressed with anything, cancelled my reservation and paid a higher price for better hotel with an abundance of free amenities and buffets.
My reviews are structured and rated in many areas. I believe that my experiences will provide consumers satisfactory or acceptable in quality or quantity information.
I hope this particular review has helped you carefully decide whether or not to give this venue your business.
Enjoy, Jonathan

What a disgusting hotel. Bee’s by the thousands, mold and bed bugs and obviously owners that don’t care. This could be a wonderful property with a major investment to fix all the problems. The sheets are stained, torn and have insects crawling over everything. You should leave your luggage outside your home when you return. Wash everything after fumigating it or you may find these critters hitched a ride and now INFEST your home too!
PLEASE GO ANYWHERE ELSE!

My husband and I and 9 family members stayed here. It is the worst hotel I have stayed at ever. First of all, at the check in, they charged us an extra fee that was not included when I reserved the hotel on Kayak. When we asked for an explanation because that fee was never mentioned anywhere on our reservation the lady at the desk became VERY defensive and all she said was I AM NOT CHARGING YOU FOR THE HOTEL ALL I AM RECEIVING FROM YOU IS THE $ 9! What!!! For my husband and I the fee was only $ 9(we were still upset since that was not written ANYWHERE) but for the rest of our family they charged them an extra $ 40 since they booked their tickets from Brazil. I have NEVER had that happened where the hotel charges you more than what you already paid online! And why are they charging that extra service fee-​they sure aren’t using that money for the hotel!
The hotel itself needs some serious renovations immediately. The hallways and rooms are GROSS. The cabinets in the room were missing drawers, tv only had 1 channel and bathroom had used toilet paper and hair stuck on the ceiling, completely disgusting.
The only thing good about this hotel is the location but since there are tons of other hotels nearby there is no need to stay here. Definitely NEVER staying there again!

As I mentioned in my photos, this could possibly be a three-​star hotel they have a Brazilian restaurant inside the buffet is $ 11.99 they have gift shop and a full service bar. Rooms are outdated. The evening staff needs customer service training. Note that if you pay online using a service the resort fee of $ 8.99 is not included. No problem paying until they come banging at your door at 6:40 am demanding to open the door and provide my credit card because they said they didn’t need a credit card on file when I checked in. I called Priceline and demanded a refund. Not because of a resort fee, not because I had to change rooms (a/​c broken), or because I had no towels. Not because the room was outdated, furniture and bedding are worn and stained carpets throughout. Not even because breakfast is apple juice, selection of three cold cereal, white bread, tea and coffee with a note that the milk is for cereal only but because the night auditor was rude, disrespectful and demanding for me to open my door at 6:40 am and provide my credit card on the day of checkout. I refused to open my door and told her I’m calling the front desk and the police. She ran a distance to answer a ringing phone on the 10^th ring. Apologies once she realized I was not going to be bullied by a voice behind a hotel door.
If you want to stay here go for it your experience maybe better but if you are traveling by car bring blankets. They are renovating so maybe it’s all a transitional period to overcome. The staff needs training. Again this hotel has great potential but they need to improve customer experience to receive better ratings.

I want a refund. This hotel is a dump. The a/​c in my room barley worked. I was hot and could barley sleep. It made large popping noises because it ices over, the thermistor is defective. There Were puddles on the floor In the hall you had to step around. The building leaks. The wifi only seemed to work in the lobby and in the day. I saw the router near the front desk they shut it off at night perhaps to save money or something. The breakfast is probably better in jail than here. They doors are not card locked around the building so vagrants and drug dealers and prostitutes have free access.
They just dump broken TVs and a/​c units out the door. They are listed as selling I ride passes and have a ticket booth In the lobby but the tickets are sold in the gift shop which is only open when they damned well feel like it yet. With signs stating they sell the tickets. The people at the front desk had the nerve to lie to my face and tell me they don’t sell them
,
I am very disappointed in myself for choosing this hotel and could have stayed somewhere better, I also will not use hotels. Com again because. once you pay and are checked in they don’t care if you are being ripped off.
In summary. This hotel and
is not interested in repeat business.

I cannot express in words how terrible this place is from every perspective. I should have known that as I entered the hotel after a trip to Universal, and witnessed what could only be construed as an Escort being picked up, that the stay was going to be less than pleasing. Firstly they charge a $ 10.00 cleaning fee on top of your booking, which is total garbage because the rooms, and the common areas are disgusting. From the random furniture, to broken furniture strewn about the property, holes in the walls that were patched and not painted; I’ve seen housing projects with more class than this hotel. Throughout the entire building we stayed in, all I could smell was marijuana wafting through the air, I have never stayed at an establishment that so little thought was given to the safety and concern of it’s guests. The deadbolt was so loose a child could have broken into the room sans effort. The room was extremely unkempt –hair on the pillows etc, random furniture. an enormous refrigerator that looked like it belonged in someone’s home 20 years ago, complete with rust stains. We slept fully clothed with hoods on, because I didn’t feel safe actually sleeping in the beds. We did not shower or use any of the facilities other than the toilet, but beyond that it was pretty scary. The «continental» breakfast is toast and cereal, not sure what kind because I did not get close enough to see, but that was it, a big basket of bread and a toaster. We opted out of our toast breakfast, and got real breakfast somewhere else in Orlando. Honestly stay somewhere else, it’s worth the extra money you’ll spend. Just a sidebar I was booked this hotel because my AirBNB fell through, the pictures they post make the hotel look OK, but trust me, it’s beyond terrible, sleeping in my car would have been a better alternative.