APG Health

First, in regards to other negative reviews, APG has these rules in place (2 day advance notice of cancelling an appointment) so they can provide service to everyone that needs it. An office as popular as APG has a lot of clients and they can only see so many patients in a single day but they also want to fill in as many spots as possible, and Orlando is a very large city, so I can’t knock them any points for that. They are a business and by people not giving proper notice to cancel an appointment (of which APG will always call and/​or leave a message to remind me so I can cancel without being charged if needed), they are losing money and the possibility of helping those needing more immediate care. They are in the business of helping people, but they are still a business. They have a lot of costs. Nearly any counseling or mental health care office has these same rules.
I have been seeing Dr. William Jeter since about July 2015 and he has been great. He is very intelligent, calm and seems to genuinely care about my well-​being and helping me find a solution to my problem (depression/​anxiety). He treats me with respect. I’ve been to several different offices and psychiatrists and many of them will talk down to you or act very flippant before they even know you and and what you’re dealing with. Many people with mental illnesses are hard to deal with, so in one hand, i can’t blame psychiatrists and counselors for acting that way because they’re worn out from seeing so much negativity on a daily basis and/​or dealing with people that continue to do more damage to themselves through drug abuse against doctors’ wishes, which I imagine can be frustrating, but there are many of us that are fairly normal and just have problems with sleep, depression, or anxiety that have come out of nowhere and we just want help and relief.
My treatment has been a process of elimination and not everything we’ve tried has worked but that is no fault of Dr. Jeter but rather my own particular problem that we are working together to solve. He is just as willing to hear suggestions from me and the research I’ve done along with giving me his professional opinion and advice, and also recommends other forms of treatment such as looking into CBT, doing breathing techniques, exercising, giving yourself mental breaks and times to relax and reflect. Best doctor/​psychiatrist I’ve ever had.
I am so thankful that I can always call if i’m having issues and Lourdes (Dr. Jeter’s assistant, who is very pleasant) is able to relay my message to him whenever he is free and i’m guaranteed a call back within 48 hours. There have been occasions where I reacted very poorly to a medication and was able to have Lourdes/​Dr. Jeter either send in a prescription immediately or schedule another appointment. In emergency scenarios, I was usually able to get another appointment scheduled within the week, usually within 3 or 4 days. Most other offices do not give you that kind of guarantee or service.
I highly recommend APG Health and Dr. Jeter and will continue to go as long as is necessary until I can get my issues resolved.

The office staff is atrocious. I have been calling for days to schedule a new patient appointment and have been hung up on, put on hold for forever and told to call back and everything else. They already did my intake! How hard is it to schedule an appointment?! The doctors hours are terrible. People have to work for a living! If this is any indication on how the office is run I’m not interested in this provider! I certainly understand all the negative reviews!

Yep the reviews are true! Visited APG healthcare today for my initial appointment which was scheduled for 11:15. I explained to their admin numerous times that I have a very strict work schedule and can only miss time during the day on my lunchbreak. Thus, it was important that my appointment started on time. They told me OK and to fill out all of my paperwork before I came in in order to expedite the process. I brought everything filled out and my mom even called and provided them her CC for today and future payments.
Despite all of this, the RNP I was supposed to see (Gilah) was not ready when I arrived to start the appointment. Nor was she ready at 11:30 which was 15 minutes past when I was scheduled. I’m no stranger to scheduling so had I been 15 minutes late I am sure they would’ve charged me the full price of the appointment or atleast the aforementioned $ 50.
Not only that, Gilah tried to make it seem as though it were my fault that they weren’t able to work with my schedule. You get paid to see me. You should work with my schedule or atleast have the decency to not try and place blame on me and then make excuses for yourself. If you don’t usually run late then why are you running late for my initial visit.
Thankfully their office manager was nice enough to refund my $ 145 which by the way they were going to charge me for a ten minute visit… if I wanted.
No thanks. I’ll take my life and my business elsewhere. It’s really not that much to accommodate a work schedule for what you charge.

I’ve read a few of the negative reviews by other patients and I have to completely disagree with their assessment. This is my second time as a patient of APG and while their office staff can be busy, they have been nothing but helpful and polite. This practice has grown tremendously over the years since I’ve been a patient which is the reason for their cancellation policies. If you’re not going to make it, cancel the appointment so that someone else can have the slot. That’s all they ask.
Coming back as a new patient again I had to fill out all the new patient forms over again. Their forms were very easy to find online. I loved that I was able to fill it in electronically and then print the forms. I hate having to write by hand the same things over and over. When I arrived, I handed the admin the bundle, paid and was checked in all under five minutes. That’s efficiency!
Upon requesting a new patient visit, I was given appointment within two days. Other practices can take up to four weeks to see a new patient. I loved that I didn’t have to wait long.
The only negative is their parking. It is really small and difficult to get in and out of. Not really a negative but it is worth noting, because they are a growing practice, their office can be very busy and a lot of people shuffling around. It can be slightly overwhelming being that this is a mental health practice.

Third follow up:
After writing my last review I have received a letter informing me that I have been discharged because if my dissatisfaction with the service.
I also got a bill for the late fee they said they waived. it was signed by my provider Gilah Weismann (who this wasn’t about, it was about management but I can definitely imagine them threatening her job and well being if she didn’t sign the discharge letter)
Way to prove my point for me, APG.
This three part review on this business had its spice of «wronged customer» all too familiar on the Internet. I’ll admit to being harsh and emotional, mostly because this has to do with my health. I can deal with being screwed over when purchasing services or entertainment but this is my life we’re talking about here.
I only hope you, future and current patient, take a moment to read through my experiences and find new doctors. It’s the only way we can save the psychiatry industry that’s been poisoned by practices like this office in Orlando, APG.

If I could give zero stars, I would, seeing as this place scared me off before even becoming a patient.
I scheduled an appointment before going on a vacation and when I returned, the Friday before my Monday appointment, I called to say due to life circumstances I would not be able to come in Monday. The snide receptionist told me I would be charged a late cancellation fee since I hadn’t called 48 hours in advance — news to me. I figured if I didn’t show up or called an hour before my appointment I would be charged, but a full three days? Granted, they didn’t count the weekend, but it still seemed excessively harsh.
I let the receptionist know I was out of the country and literally could NOT call out until that morning. She didn’t really react to this, just restated what the policy was and that I’d be charged $ 75. Speaking with her was like negotiating with a brick wall, so I asked to be speak with someone else, to which she replied there was no one else and the assistant of the counselor I was to be seeing was the one directing her. Great, I said, can I speak to the assistant? No, of course not. The annoyed-​sounding receptionist put me on hold three or four times, no doubt lambasting me to whomever else was in the office, before telling me she can reschedule me to Wednesday. Not an option, I advised her, since they only work about 6 hours a day and I have a job.
I again reiterated my extenuating circumstance of having no way to call until Friday morning, and she again acted like she didn’t really care and nothing could be done.
For a place that is in business to treat people with anxiety issues or other mental illnesses, I’m appalled at the lack of compassion and understanding that was delivered to me. The receptionist was, in short, a bitch. She made it clear she wanted me off the phone and would be charging me the $ 75 for services NOT rendered no matter what I said. APG can have my money they DIDNT earn, and I’ll chalk this up as a lesson and hopefully a warning to anyone else to wants to be treated here: don’t kid yourself into thinking they care about you or your health — they care about your money.