AutoNation Chevrolet West Colonial

Again, this is my favorite dealer to take my car. Patrick is really patience with me and always have positive things to tell me. He takes care of my car as it was its own. Thanks Patrick for that I really appreciated! The service here is always great!

Wonderful staff and excellent service. Would go there again! When I had to make it to work, they had their driver take me and even offered to have him come get me the next day. The shuttle service didn’t usually run on Saturdays, but they were going to have someone do it anyways. Couldn’t have asked for a better experience!

Worst dealership I’ve ever dealt with. Horribly rude employees with no respect. You can NEVER get anyone to answer the phone and their ridiculous phone tree just sends you in circles. Left a voicemail days ago in regards to never receiving the title to my car, and as expected never got a phone call in return.

Best experience ever buying a car. Jose was amazing, everyone treat us like family we end up purchasing two cars from this location and will continue for the rest of our lives

Ok, so lets get some things straight about my review.
1) This review is about 2 individuals. However, if I could leave another review for the others I would.
2) This review is not reflecting on Autonation as a whole but about their 2 exceptional employees
I came into this location and wanted to get my mirror painted and installed to replace my other mirror. I chosen this location after 7 different quotes because I bought my car here. I had little to no room to schedule this stuff but my mirror was driving me NUTS. I dropped it off and it took almost 9 days to paint as they were backed up. I couldn’t pick it up right away so I didn’t care. My schedule was packed. I stopped by one morning and was told to stop by on my lunch on Sat/​Sun and they will install it. I stopped by, the mechanic didn’t know how to install a mirror LOL… I could of done it myself in about 90 minutes taking my time and following instructions on YouTube video, just didn’t have the time to do it.
So I followed up on Mon/​Tues and they had my mirror, and just about had it installed when the Service lady (Laura) noticed it wasn’t painted correctly… I was impressed this lady found someone so quickly, happy she noticed the paint difference, but now I have to have it re-​painted…
So Laura whom by the way WASN’T my service person KNOWS how to get stuff done. She may come off strong and straight forward, but she gets it done, and gets it right.
So she made a point to get a hold of none other than James in Collision, which apparently I should of been here all this time. James assured me he would get this done asap. It was re-​painted and installed 72 hours later.
These two fixed my problem. However the turn around time to get a mirror painted, installed was a bit excessive. A mechanic that doesn’t know how to install a mirror (which by the way shouldn’t take more than 15 – 20 minutes at MAX professionally), arrived on Sunday early wasting my time, mishap on painting the mirror, and the hassle of it all. Is it worth it? ONLY if you KNOW who to deal with. I can see now why people rate bad reviews. The guy whom was my service person he seen the paint difference. I cannot say for certain he noted it on the form. But he knew about it.
My review is on the 2 individuals whom made this right. Went the extra mile to get the job done. Prevented an install on a mistake. Took over my service paper and started cracking the whip.
As for the price I paid for this. This experience didn’t sit to well paying for 130.00 with the delay and mishap. If I wasn’t so busy and had I had time to complain at location trust me this would of been a TOTAL different issue. I am quality over quantity and had no problem paying for the work, but the quality in the run around is horrible. Id say the service is horrible, but these 2 were standing outside of the crowd.
TLDR: Want something done and done right…:
Ask for Laura in Service department
Ask for James in collision
Otherwise enter at your own risk!

I dislike ‘sleazy’ and dishonest sales tactics and there was none of that here. From Dave, our salesman, to Franz, the finance manager, everyone was upfront, honest, knowledgeable and unbelievably nice and helpful to us during the purchase of our 2015 Corvette Stingray. We couldn’t be happier. Thank you!

One of the best place to buy a car

No complaints with the service department. This place always seems really busy but I am taken care of. Hubber is my service advisor and he is great and very friendly. He explains things well and makes sure you understand what is happening or the process of what needs to happen. He has taken me to my car in the service area and shown me what they found and what needs to be done. The last time I was there for an appointment they needed a bit more time to find out what was going on and gave me a loaner for the weekend. They ordered the part and repaired my vehicle and it was very helpful to have the loaner while waiting on the part.

Will never be going back.
I took my car in to be serviced. I have a warranty, but they told me the part needed wasn’t covered and to fix it would be in the mid $ 300’s (This includes $ 90 for them NOT to fix my A/​C)! Thankfully, my boyfriend knows the BASICS about cars and found the part was $ 18 online and Chevy was selling it for $ 30 (a better brand), I bought it there and my bf was able to install it within 5 minutes! I couldn’t believe it. They definitely tried to take advantage of a 20yr old girl who knows nothing about cars. After reading the reviews, I see I’m not the only one this has happened to!
They also were supposed to fix my tire sensors. which they have completely messed up. Now when I start my car, everything is flashing and beeping saying «Service Tire Monitor System» and its showing I don’t have a back left tire on because it can’t read the tire pressure.
When they called to check back and ask how my service went, I told them how I was not satisfied, and the girl said the manager would be calling me. He hasn’t yet and I don’t see it happening.

WARNING!!! PLEASE DO NOT GO HERE!
Terrible costumer service! I was HUNG UP ON TWICE. Once by Nicole Parker (finacer) and once Kamar the sales person simply becoase I was asking questions about getting the car 0 down and what banks they were using for my finance. RUE RUDE RUDE! Do not use them!

i hated their service and bad attitude. Mike the maintenance helper stole $ 850 of my pocket. I went to a regular turn up after one year of purchase. He asked the mechanic to take my car apart nd told me i have 100ish things wrong, and affirmed that my warranty didn’t covered any of this things (what wasn’t true)… he charged me $ 900+tx, when he saw i wasnt gonna do the services he gave me $ 100 discount… when i got home nd call my dad in law who was a mechanic, he told me i wasnt supposed to pay for those things… and some of the service he said i needed i didnt… he just took advantage of me bc im woman nd not American (and stupid enough to agree with those services). WTH… I feel like suing them. Next time, i will go somewhere else.

This place is Not Recommended. Besides our helpful SalesPerson katie, bad service and gave the «dont really care» attitude. Took the car overnight, in which the engine light went in the morning. We took the car to our CERTIFIED mechanic to overlook the car just to make sure. The Car had some faults which company swears to do a 50 point inspection. My Finance brought this up to the Manager Ryan and to other guy in which his response was «All this is Subjective» to her. Didn’t bother to see what he can do or «go the extra mile for the customer» to help. Dont bother to come here and get a genuine car.

Disappointed!!! I give this place 2 stars only because when I first pulled in I was greeted with a helpful older gentleman sales associate. However, since I have a fleet vehicle and needed some paperwork filled out in order to transfer my plates he couldn’t help me and brought a lady from the back named Susie to help me. She was extremely inpatient and spoke to me in the most derogatory manner. It got to the point where I had to to get help from my company’s fleet department to mediate and help with a solution. If I ever need help or my friends do I WOULDN’T recommend this place. Very disappointing