Damage Control 911

DO NOT USE THIS BUSINESS!!! Not only did they bill me double what they quoted ($ 999 vs $ 485) they did not show up TWICE when I had a pre-​scheduled appointments with them to do the work. To make matters worse when they did show up weeks later, they told me that they did not have the correct materials (even though they had taken samples of my baseboards before making the quote) Now they are refusing to make it right. I have never had customer service this horrific from anyone in my entire life. (and that is not an exaggeration!!)
Edited to Add~ To make matters worse, when I reported them to the BBB, they actually LIED about what happened! They said that the only reason I had reported them was because I did not want to pay my bill! I had already paid them over $ 2000 for the water mitigation that they had done, i reported them because of the terrible customer service that I received as mentioned above, it had nothing to do with not wanting to pay a bill… it had to do with their complete and total lack of any kind of customer service.