Dillard’s

Your average Dillard’s store — bought some flip flops for my wedding party here at the last minute before the wedding. Glad I was able to find them and get them in the sizes I needed.
Lots of good shopping nearby as well as a pretty good mall food court with healthy options which made me happy.
Plenty of parking — staff relatively helpful. Store was clean.
Wish there was more to say but there just isn’t…

First let me say that on a normal day in Dillard’s I can not afford to shop there. But when there’s a end of the season sale!?! Honey, this is my store! You can get great quality clothes at an AMAZING bargain. Best of all, you don’t have to dig for the clothes. I HATE, HATE, I mean REALLY HATE digging through racks and racks of clothes just to find one good item. All those worries fade away when I enter this store. Everything is always organized and neatly done. Plus the sales people are friendly without being overbearing, #love. In all seriousness, department store shopping can really be a pain in the butt. Dillard’s is the aloe that melts it all away.

When I lived in Orlando, I shopped here often and always had wonderful experiences with the employees. I buy a good majority of my clothes from Dillard’s (always great quality) and the saleswomen were always very helpful. Even when sales were going on, everything was always nicely organized.
Since moving back to Jacksonville, I have not been in the store, but just last week I had yet another wonderful experience with this store.
There were two dresses in one of my local Jacksonville Dillard’s I fell in love with, but they did not have them in my size. They did a search and found they had them in stock at this Dillard’s in The Florida Mall in Orlando.
I made a call and spoke with Suely in Today’s Woman and she was so kind and pleasant on the phone. She located the dressed for me and then took her time to take all my information down and make sure it was correct. I paid for the dresses via credit card over the phone and she said she’d get them shipped out to me and I would receive them within 7 – 10 business days. I was a little bummed it was going to take that long, but it was ok, at least I was getting my dresses.
Surprise! Surprise! When I arrived home the very next day, I had a package waiting for me. She had sent them overnight. I was thrilled!
Suely really went above and beyond with customer service. I could not have asked for a better experience.
I’m glad to know this Dillard’s is just as wonderful as it was 2 years ago when I was living in Orlando!

Terrible customer service. No one was there to attend our needs. There was no announcement for the closing time until the store was closed and we where trapped like mice. Me and my seven year old sister where forced to go out a entrance that was far from our car. After walking through the dark and not safe area we finally reached our car. Needless to say we entered at the food court and the sales lady would not open the door to let us go out. In fact, on our way out of Dillard’s a sales person unlocked a door for us. Don’t shop at this Dillard’s unless u want to be trapped like mice.

I’ve entered to the mall through Dillard’s a numerous amount of times and it never bothered me when people would offer me a fragrance sample on the way. This time around, I took a moment to look at a few things & someone in the accessories department would not leave me alone.
Her name is Rosaline & she kept trying to tell me she has sold me something in the past. (She hasn’t because I always make my sales through Brenda, an older lady in accessories department that I’ve been working with) After I insist I would just like to browse, she made a snarky comment, «Brenda clocked out a long time ago!»
I didn’t even ask her. I was ticked off and asked to speak to a manager. They called someone up & after I told her what happened, she told me she wasn’t REALLY a manager, she’s _​_​_​_​_​_​? And she’ll make note of it. I asked for a card after that statement & she told me she was busy.
It really takes one experience like this to lose a customer.

Hands down has the best men’s section in Central Florida! It’s huge, giant Ralph Lauren section, all kinds of good sales, huge men’s shoe section with Cole Haan, Johnston Murphy etc… service has always been excellent. Wish i had known about this years ago. The only men’s department that compares to this is Nordstrom’s in the International Mall in Tampa, that’s it, no one else comes close!

I can’t speak for the entire department store. The beauty/​make up department however is fantastic! The personnel there are so friendly and so helpful. They took much time to help my friend and I in every way possible. The only reason I gave it 4 stars instead of 5 is they didn’t have one particular make up color I was searching for. But they gave me advice on which other stores carry it and offered to order it for me.