Enterprise Rent-A-Car

This Enterprise stole my small trash can for car. I know it is only a trash can. However, I purchased this trash can from overseas due to the fact that it stays in place on the car floor.
I should have returned the car because I was aware there were stuffs needed to move from the rental car to our car. However, my husband decided to return it before I got there.
I should have insisted that I checked the car by myself (I was told that someone moved the car. The representative told me that nothing left in the car. I totally forgot I had stuffs in the rental car when I was inside the hotel). A costly mistake.
IF YOU RETURN THE CAR, PLEASE DO NOT FORGET TO CHECK IT THOROUGHLY! ONCE THEY GET THE CAR BACK, GOOD LUCK ON GETTING YOUR STUFF (S) BACK.

HORRIFIC!
The customer service at this location is the worst I have ever had! Absolutely terrible!!! The person (Mari) checking the car out to me had no clue how to do her job! She has no business in a customer service position. She took more than 30 minutes to check out a car to and I had already made reservations on-​line! After I asked her if she was new at this job her manager, Gregory, jumped in a verbally attacked me in front of numerous other customers! These guys are BAD! Do NOT rent a car from this Enterprise location! I NEVER will again!!!

Ran into car trouble, i was left stranded for a bit.
After a few phone calls with the folks over at Enterprise, we got it all figured out. Very nice. good customer service.

We returned our car to this location. They are located in the hotel. There were no signage or directions on where to leave the car. Were told by the valet staff to leave the car in front of the hotel and hand over the car keys to them.
Headed to the Enterprise counter located to the right of the main hotel entrance. Staff (young chap) was rude, grabbed our rental documents and continued chatting with a colleague nearby.
After checking the car, he returned and told us we were done.
The usual Enterprise practice we experienced so far would be them asking if we needed a ride. Instead, we had to ask for a ride back to our hotel.
We were told that we needed to wait 25mins or more for a ride as their driver was out. Decided to take a Lyft instead.
Enterprise service thus far has been great for us, friendly, courteous and warm. This young chap is the only exception!
His older colleague was serving another customer next to us, he was much nicer, friendlier and sincere.
The young chap needs to be sent for service training!