Extra Space Storage

Wait right up until the time you need your storage unit to reserve a unit at Extra Space. They called me several times beforehand to «just check in» and make sure I was still coming on the day I reserved for… and then called a couple times after I moved my things in to get feedback. Calling one time would be great customer service — anything more than that is excessive and annoying.
As a facility, it’s nice and seems clean and secure. However, it’s a pain if you’re moving a lot of furniture or items into storage. They have one unloading area in their small parking lot, and if there are multiple people moving in, it gets very busy. They only have a handful of carts available to help move your belongings with. Also, it is inconvenient because each time you enter the storage area near the unloading dock, you have to enter in the 8 digit code to get in the building… then enter it again 10 feet away to get on the elevator. When you’re moving a bunch of furniture and stuff, that is super inconvenient. (Side note: I am from out of state, and that was the first time viewing the property… otherwise I would have noticed the inconvenient layout before reserving.)
Lastly, they require you to have renters insurance. When I called to reserve the unit, I specifically asked about this, and they said it wasn’t required. But upon getting there and doing the paperwork, they notified me it was required… and it’s actually quite expensive.

Beware, the price you are lured in with changes immediately once you get all your stuff moved in. They will send you postcard after postcard of rate increases. I’ve had my unit for over two years and I am paying more than DOUBLE the RATE I signed up with! It is a nice place and very secure, but raising the price that dramatically is ridiculous!