Fields BMW of South Orlando

I recently purchased a used 2012 BMW 750 LI from the Fields Auto group in Orlando, and drove it home to Chicago. The purchase experience at the Fields BMW South Orlando dealership was above and beyond, as they picked me and my family up at the airport, shipped my golf clubs to my Florida Spring Break destination (couldn’t fit them in the trunk with all the luggage), and provided me with a 2^nd key fob for the car, at no cost (only one was available when I picked up the car).
I ended up having flat tire issues on the drive North, which required 2 new rear tires, which I purchased at BMW of Macon GA (Great Service Department there too!). Once back in Chicago, I took the car into Fields BMW Northfield (where I had my previous 7 series serviced), and had them program the new key fob, and had them inspect the two front tires. They too needed replacement, given the wear and sidewall damage. Even though I had bought the car two weeks previous, my service Advisor, Chris G, agreed with me that I shouldn’t have to pay for all for new tires. I asked them to consider splitting the cost with me (after all, this was a used car). Chris contacted the Orlando dealership and the regional management, and they agreed to split the cost of the 4 new tires, for which I was VERY pleased!
I would HIGHLY recommend the Fields Auto Group for any NEW or USED car needs

The service at Fields South continues to decline. I took my car in for a wash and I had to take it myself over to the detail area. A dirty area! No one was there to greet me. I walked into the garages looking for someone. Finally a kid showed up. Took my keys, gave me number… nothing. I then had to walk all the way over to the waiting area through any door I could find. Once on the service department, the area where the water, coffee and all was messy and unclean. The boy brought my car in less than ten minuets. Nothing said to me. Poor customer service once again. Other people talk about them being cold and uninterested. They are exactly correct. I wish I lived closer to Winter Park where there is more class and care for the customer. Sad!

It only gets 4 stars as the first two times I came in, I had a horrible experience. Also the Wait times are horrendous. They were charging me for things I shouldn’t be charged for and really just disregarded me. I argued a lot and waited for ages with no sympathy and were quite rude. I had to pay $ 150 for a diagnosis only to find out it was an unplugged seat.
However when the other lights came on, I was forced to come in and came in to contact with Mike Crenshaw. He had a smile on his face from the start, went through all my issues with me, and even found out that my stuff was covered under warranty. I ended up being here for four hours, where he constantly updated me on what was happening and where they were in the process.
They didn’t have enough time to finish all my issues, so he waived the deductible for the second visit where again I have waited 4 hours, but again he updated on everything and let it be known any communication is better than none.
Thanks Mike! You are a huge asset to this team and are one of the only reasons I’d come back to buy a bmw again after the nightmare experiences beforehand.

On December 8^th, 2015 I took my 2008 BMW 335i to Field’s BMW South Orlando. The reason for this visit was scheduled maintenance as advised by the on-​board computer of my car at around 36,000 miles. This service included an oil change, replacement or spark plugs, replace interior cabin air filter, brake fluid flush and inspection. Prior to this inspection, there were no issues, no noises, no noticeable issues with the engine at idle or any speed, or anything noticeable wrong with my vehicle. My vehicle was dropped off sometime between 7:00am and 7:30am. While at work, I received a call around, by my estimation, 11:30am or 12:00pm that my cars service was completed. I returned to the dealership after work shortly before 5:00pm. I left the dealer around that time and noticed almost immediately that at the first couple stop lights I was at, the car was idling roughly and sporadically, noticeable in the seat, the steering wheel and the shift knob of my car. I immediately turned around and went back to the dealership around 5:20pm and expressed my concern. The service advisor told me that I could contact someone via phone in the next couple days. I got the general managers phone number and email and worked through him going forward. The following Saturday, I spent 7 hours on my day off sitting on Field’s BMW South Orlando while my car was inspected. In the late afternoon they stated that they were unable to identify the root cause of the issue, and only have guesses as to what could cause it, however the technician stated that all work was done correctly and that this was verified by the manager. Although the second time around, the technician admits that before my car was returned to me, but after the service he noticed the rough idle issue. This was not brought up to me upon receiving my car, as any mechanical concern should, only 5 days later after I spent hours at the dealership. The service advisor stated it could be multiple things, but the only option given to my going forward was to spend more time and money fixing issues that may not even be the root cause of the issue. It was suggested I blindly waste money and time, because no diagnostics done on Field’s BMW can identify my issue. The service advisor also stated that a customer a while back had the same issue and that replacing all injectors was quoted at over $ 3,500 and that that particular customer simply sold his vehicle. Bringing this up to me at the end of my day being spent at a dealership when I am looking for possible resolutions to a problem that I did not create is borderline insulting.
Yes, service was performed. However it was poor service and now I am left with a car that runs poorly while sitting with no diagnostics and no responsibility or help on the merchant whatsoever. I did not buy a BMW to experience a rough idle during any period of time while my vehicle is sitting and I do not expect this kind of service, treatment or lack of responsibility from a dealership who associates itself with such a reputable brand. The bottom line is that I had a car that ran flawlessly and after spending four hours with Field’s BMW South Orlando, now I do not. My only option I have been given going forward is to spend more time and money resolving this issue, however this will be taken up with another shop and I will not be returning to Field’s BMW South Orlando.

Find another place to buy and service your BMW. Staff is generally cold and unfriendly. Service cost are price gauging. Internet in waiting area never works.

From the second we walked in, Chad was extremely helpful and informative! We were in Orlando for vacation and had to take my X5 in for emergency repairs… he knew we had limited time and called us with all repairs before anything was done. He went back and forth with the warranty company to make sure we were going to get quality work done. We greatly appreciated his attentiveness to the situation and efficiency in getting the job done!

My husband and I went into this dealer to look at cars. We were ready to buy a luxury car. An older gentleman who claimed has been selling cars for over 30 years was helping us. He took us to test drive a sedan and when we returned to the dealer, we parked next to 740 sedan that I loved and was the kind of luxury car I wanted. When I asked him if we can test drive that car, he brushed me off and told me that car was too expensive.
He started talking to my husband about the car we were test driving and was pulling out paperwork for my husband to start signing. Btw, my husband had done allot of research online and had been in contact with the dealer so they knew we were coming in to buy a car.
I pulled my husband to the side and asked him why we couldn’t test drive the car I liked and who was the sales person to determine which car I should buy and can afford. We left that dealer very dissatisfied and went to another dealer and bought a much more expensive luxury car. At the other dealer, they did not discriminate us for being Spanish and treated us with the respect and honor we treat our clients with.
I hope your experience with this dealer is better than ours. I certainly would not do business with them or recommend it to anyone.

Jack Todd has been my service advisor for over 5 years with 2 BMW purchased, he’s the best at what he does. Wouldn’t go anywhere else.

On July 31, 2015 I was at the Fields BMW south dealership on Orange Blossom Trail, after being at the dealership for five hours, I was ready to sign a lease on a red 2015 335i. After negotiations with Mikhail Bouzko we agreed on $ 55,000. Since it’s a 2015 they wanted to get rid of the car and of course 31^st of the month. As I was about to sign the contract I noticed the price went up to 57,000+. They added 1,800+ on the deal for the trade of my 2014 335i BMW that I lease in September of last year, neither he or the salesman Greg informed me of the increase for the trade in before signing. It seemed like they were desperate in their attempts to make their sale and meet their end of the month quotas, that in turn were not clear with me.
My BMW is still sales for around $ 40,000 and is in excellent condition with just over 6k+ miles more since I leased it last September. The pay off is around $ 38,000. All they said was «we are paying it off» never mentioning that they were only paying of for $ 37k! I felt like they tried to take advantage of me and deceive me. Maybe they thought that after being there for five hours I may have missed the increase, (since I was tired of being there for so long) by that time we have transfer all my personal belongings from my car to the other car and also the tags where transfer.
After being gone for a while as a customer of BMWs for some time (I had Lexus vehicles since 2007) I had decided to go back with BMWs last year with Fields BMW in Winter Park, and felt I could trust that I could go to another location and have the same great quality experience as I had in the past in Winter Park. I was sadly mistaken. When I arrived to the dealership at 4pm the ladies restroom was out of paper towels and by 8pm out of toilet paper and also very dirty. I brought it to the attention of the salesman Greg, and he replied «busy day». If only the owner of this dealership knew what was going on, at this dealership. I will NEVER GO TO THAT DEALER TO BUY A CAR AGAIN ! To be honest, what hurts the most is having my credit checked (even though I understand they did a auto check) as I have over an 800+ score and it will affect my credit score ! Also they lost my insurance card since no one knew who had it last when they took copies of it. WHAT A MESS !

Jack Todd is one of the best service advisors. Fields is always accommodating and concerned about me and my safety.

Used the service center after tire kingdom tried to charge me 700 dollars just to find gas leak. Bmw found gas leak and 2 oil leaks. No charge to look just to charge warranty company for labor and parts. Nancy is very friendly. They took me right in and gave me regular updates including by text message!

I have a hard time believing all the positive reviews. In the «BMW family» you kind of know people who have BMWs. I know of NO ONE who likes Fields or has had a positive experience. People laugh about the service dept. In Orlando, Fields is the only option.
When you walk around looking at cars (which I commonly do when I’m in for service) they literally ignore you, they do not care if you are there or not. Recently, when I asked about the new 2-​series, the guy rolled his eyes at me and said «good luck» finding one to test drive. I saw one on the lot!!! I told him a saw one and asked to look at it – this was a huge inconvenience for him. They look at you funny when you ask for a test-​drive. I don’t get it, it’s BMW not a Rolls. BMWs are a dime a dozen now.
And, good luck with the free car washes — takes 2 hours at peak times.
My next car will not be a BMW, I’ve already decided. And this is not because I have a problem with the car, it’s the dealership family.
Kind of sad that they have so much business that they do not have time for individual customers.

Travelling from Miami, and my coolant and tire pressure suddenly went down. Based on what I deal with in Miami when I have issues with my car, I assumed this would be a 1 or 2 hour ordeal. I had my issue addressed and on my way back within 12 minutes. I didn’t even get a chance to get my attendant’s name, but he was really a nice guy. Superb. Kudos to the guys in the service department.

Very prompt service. Always on time and feel welcomed. Angel was and is my agent here. Highly recommend him for your future purchases.

not good at all !
its actually sad because I emailed the dealership directly and asked to have a return call so they clearly do not care.
I had repairs on my vehicle and was told to go there by my insurance company. I was treated so horribly and had the worst service experience I have ever had after by bill schoffeld at service. he was so rude that another attendant actually stepped in and took over. she said he always acts like that???
anyways the only reason I went there was because I had to and I will make sure that I do not return in the future. since I made attempts to talk to someone about this and no one returned my calls or emails I understand that they do not believe in «service after the sale».

I talked to Mike in the service department for my 328D. It had issues with the powertrain, specifically, the transmission. The car went into limp mode so I quickly drove it to Fields to get it assessed. Not having an appointment, Mike was able to squeeze me in to scan the car to make sure there was no major problems with the car.

Outstanding service and experience!
I drove from California on a trip and needed regular service. Mike Carley, my service advisor, was nothing but courteous, helpful, and professional. He did not try to sell me on anything I didn’t actually need. Instead, he provided me with several options for future preventative repairs. In the short time I was there, Mike consistently kept me posted.
I waited for my vehicle. The waiting lounge has everything you need and more. Water, coffee, fountain drinks, pastries, and ICE CREAM! Plus, wifi and TV. The time spent waiting flew by.
The courtesy wash is one of the best I’ve seen. The car is show room shiny. Don’t know what they’re using. But, I would easily pay for this kind of car wash.
Highly recommended and will definitely return.

I’ve not purchased a vehicle here but bring our vehicles for service and they are always very professional and competitively priced. Mike and Nancy are 2 of the best service advisors!
I also enjoy the laid back approach of their sales team while just browsing the lot! They are there to answer any questions but never the «what can I do to make you drive this car home today» pressure.

I just leased a my new BMW 335i M Series.
this is a beast ! i love the attention and service i received at this location, both Fields BMW are good but this one is by far my favorite location. If you’re in town looking to get into one of these babies? I recommend you see the DR. he will make it happen for you. I’m talking about Hector Rosario, and big shout outs to Jimmy Cardenas the Financial Specialist, he will get you the best deal with the bank guaranteed. Plus I want to say a special thanks to David & Carlos at the detailing dept they definitely know how to take care of your vehicle, they are detail kings. BMW my favorite automobile and this is my favorite Dealership.

Excellent customer service. It was very easy to check in the car and wait for the service in the comfortable guest waiting area. Yes, the free ice cream and coffee makes sets BMW apart from normal car dealerships!