Firestone Complete Auto Care

My experience at this Firestone location was outstanding. The staff was awesome, very informative and super friendly! They treated me with respect and helped me with the services I needed. Shawn was my technician and he thoroughly explained what needed to be repaired. Rami and Angel greeted me at the front desk with a caring demeanor, made me feel welcome and comfortable, and truly made this experience what it was. Thank you guys, see ya next oil change!

Fix my headlight, change my oil… Went in the afternoon for these two tasks. Never changed my headlight that was out… Probably have the same oil too. Smh

This is my 2^nd visit. Waiting time isnt the best but its ok. Customer service is ok as well. Conveniently located on a shopping center so that can occupy u as your waiting on ur car which is a plus.

Customer service was fine. I was told I need a new battery but fortunately I had a warranty with Auto Zone. When I brought it to Auto Zone, I showed the battery check on the receipt. The Auto Zone employee pointed out that they didn’t have the correct metrics when testing (Rated at 800 CCA instead of what the battery actually is 640 CCA). He said that is a tactic used to get customers to purchase a new battery when it’s really not necessary. Also, I paid for an oil change and requested to make sure my washer fluid was filled — another mishap. When I asked the Firestone employee about the battery, he says that it automatically defaults to that number. I’m disappointed with the experience and will not be returning.

Recently came to this location due to the repeated crappie service from tires plus, however theses guys are great they did an outstanding job on my alignment (lifted truck) and the truck no longer pulls to the side. A++++ if your sick of your repair shop give this location a try

We set an appointment for an oil change, general check, and for a coolant flush a few days in advance. However, we still had to wait An incredibly long amount of time. The lobby is huge but there’s only two small benches. There is open Wi-​Fi though. When we finally heard back from the «customer service representative» we had a laundry list of repairs/​maintenance tasks we supposedly needed totaling over $ 800 before tax. After some more hours passed I came to my senses that I wasn’t going to pay for all that. However, the rep then tried to avoid me to the point I actually had to walk in the garage to tell the mechanic not to work on the car. The rep rushed in the garage and told me that the parts were already ordered, to which I replied, «can’t you just put them back in your warehouse,» literally right behind him, connected to the garage. He then proceeded, once again, to twist my arm into getting a Firestone credit card, even as I’m telling him that I don’t want the service. Terrible experience, traumatizing almost, sleazy service that just wants your money. Do not recommend.

I’ve long been a fan of Firestone for a while. Their lifetime alignment service is a GREAT value if you can get it when it’s on sale (about $ 150). Their other services aren’t too bad either if you can get coupons for them to save some dough. However, money isn’t everything. The guys at this particular shop /​location are GREAT! It’s not often that you get treated with respect when going into an auto repair shop. These guys are top notch! The same cannot be said for a few other Firestone locations in Orlando (Winter Park comes to mind). If you are near here, this is a great place to get your car serviced.

They got me in quickly after an overnight tow. Took care of the problem same day on a Sunday. Highly recommend these guys.