Fox Rent A Car Orlando

See all these terrible reviews? They’re here for a reason. This place is the definition of a scummy business. Their cars are cheap to rent, and that is because they go to great lengths to extract additional money from you, the renter. This includes language bordering on the threatening at the time of rental (they try to upsell insurance, gas, and toll transponders when you pick up), and fraudulent or even extortionate claims of damage after the fact.
After a rental of three days, I received a bill in the mail for damage to the vehicle. Thank the magical man in the sky that I went into the situation paranoid, taking photos and videos before and after the rental, and keeping a copy of my damage report pre-​trip. Also my car did not have a spare tire or tire change kit when I rented it, which they would have charged a ridiculous $ 1,200 for! Luckily I also included that on my damage statement before renting.
Fox eventually had to back down on their charges given the proof stacked against them. But seriously, do you want your car rental to be a big fight? Next time I’ll just pay $ 5 more a day and go with a reputable company.

First off, I want to say that Fox Rent-​A-​Car is one of my favorite rental car agencies. We rent from Fox Rent-​A-​Car in Orange County California all the time and we love renting from them.
However this location in Orlando is extremely bad with both customer service as well as the quality of the cars.
THREADS SHOWING ON TIRES
We rented an Impala and the threads were so exposed that it was coming apart. We didn’t know and it can’t be seen from the initial rental inspection. The night of the first day, we noticed that the light for the right front tire was loosing pressure. When checked, it looked ok, but threads were showing. But when we checked the rest of the tires, the right back wheel was completely FLAT. We changed the tire right there in the parking lot and put on the spare, and saw that the threading had completely worn off to where the metal threads were showing. This is extremely negligent on the car rental place and we were really mad. During this whole time, my cousin was on the phone trying to get through to the Fox rent a car line and no one was picking up.
Half an hour later, tire changed, and us getting so frustrated because it was cold and midnight, we decided to take it directly back to the rental location by the airport and deal with it from there. During the drive, someone picked up from Fox’s phone line and they were extremely rude, saying that we can still definitely drive up to 60 mph on a busted tire so we were not in as much danger as we said. Who the heck says that to a customer?! This is a Fox agency issue, not the location, but coupled with the quality and negligence in checking their cars, I’m going to bundle it up in one experience.
The girl at the counter was very helpful and she got us a different car. She felt bad and gave us a choice of what car we could choose. I went outside to choose one of the same value, got in the front seat, and the car smelled like weed. I mean fresh and stinky weed, so I absolutely refused it. The next car was a Charger and we took that one since it was newer, the tires were in good shape and did not smell like a hot box.
Overall, the price of this rental did not make up for the trouble. Not one bit. If you rent from here, CHECK YOUR TIRES!

So, this place isn’t too bad… Things you should know:
1. It is not on site at the airport and you have to take a shuttle.
2. They ARE 24 Hours — you may wait a little bit if you’re coming at a non peak time to get your ride to the site.
3. They will try to sell you upgrades when you get there. Say no, go out and see the stock of what you did order because you may get a free upgrade anyway.
4. Pre pay for gas is worth it.
5. Check to see if you actually want to pre pay your tolls. This is ~ 40.00 and I really didn’t use it.
6. Make sure your car has air in its tires.
7. The phone number they provide is just an automated message that mentions something about shuttles running during normal business hours. This location is 24 hours, they will run, but you won’t get to talk to someone until the driver picks you up.
Otherwise, they were friendly, accurate with pricing, adhered to the Priceline price I got for them, and did not charge for other «Extras».
I also did get the refund I expected on my card.

This place is a total rip off. I have emailed them twice for the hidden or extra charges that they put on my credit card without my knowledge. That was over a week ago and still no reply. I read other reviews and it seems to be a common thing they do. The place is located off site. We had to wait 45 mins or so to even get picked up. Then we get to a dirty looking place. The staff was nice I guess when you are gonna scam someone it makes you happy. We upgraded to a convertible and it ended up costing us with everything for a week rental almost $ 800 due to the hidden charges and an additional charge after I returned the car. Now mind you we were told it was more at pick up because there was a $ 150 was for a deposit which would be returned not only was it not returned but I was charged another $ 150 after I dropped it off. Watch your credit card statement carefully. Unfortunately with the cut off date with my card I didn’t see the additional charge until the next month statement. I have emailed them both at billing and at customer service and have gotten no even an automated reply. I will never rent from them again and no one who I ever meet will either. I urge anyone else who gets ripped off from this company to post a review so those are going to Florida or anywhere else they have offices know that this place is a scam!!!

We pre-​booked for $ 137 for 7 days online. When I went to pick up the car, I was charged $ 450 ($ 150 is supposed to be refunded as a deposit but we will see). The building was very run down and gross.
The car was filthy (trash from previous renter, salt on dashboard, stains all over) as well as scratched and dinged up all over. This was not the car promised at all.
I accidentally missed a toll. When I called to try to pay for it or fix the problem, I was told that I had to pre-​pay for a pass and that they would charge me the toll ($ 1.50) PLUS a $ 40 admin fee. Rude staff, crappy service, and overpriced .
DO NOT USE THEM, total bait and switch!!!

We will never rent from Fox again. My husband and I prepaid $ 130 for a 4 day rental. We picked up in Orlando and returned in Ft. Lauderdale. The shuttle in Orlando took forever.
Once we were at the rental space, we were given two options for a car — a Kia or a Kia. No joke. The same car. Either grey or white. The car was stained on the inside. Pretty gross.
The guy at the desk tried to sell us all sorts of «upgrades» which we declined. We did pick the option for prepaid gas because the rate Fox offered was less than the price of gas that we could see. But there was a sudden $ 150 deposit that had to be held. Wtf. Didn’t we prepay to avoid extra charges?
We returned the car in FLL. The shuttle to the airport drops you off at a very awkward location. For some reason you’re not dropped off at the terminal. Stupid.
Then we get the bill. And it’s crazy. We prepaid $ 130 for a 4 day rental. Our receipt states that our total was $ 220. My husband’s card has our total charge at $ 350.
The prepaid rental $ 130 + the gas we prepaid for + the $ 150 deposit should be $ 320. The deposit should be returned and our total charge should be $ 170. My husband still hasn’t been able to get a straight answer. We’ll never rent from Fox again.

I really don’t want to give them no stars… They are so unhelpful and have some of the dumbest rental policy I have every seen. I was starting to think its because I was black! Cars never cleaned or just don’t have the car you reserved. Even a manager (Jeff) couldn’t help me, don’t think I will be renting from this company anymore. Things that other company’s make so simply they make complicated like changing a reservation… Make sure you don’t go to Rola the old lady next to the door she only in it for commission or something! Fox never again!

it’s a discount car rental company that’s off site. So the negatives, you’ve gotta wait for the shuttle and that can be up to 30 minutes in the late hours of the day. The facility you’re taken to is pretty old and not a pleasant place to be, the options of insurance can get pricy and a little pushy when you decline. That being said, I’m just picking up a car and returning so the place doesn’t have to be all that nice, the cars are clean and new, they offer prepayment of gas that for my trip was 10 cents less per gallon than anywhere in town I saw.
It is what it is, a discount rental car company. You won’t be disappointed with the cars.

Always great service and super reasonable prices. Antonio is awesome actually all the guys and young ladies are great A special Thank You to Joseph who is so nice!!! Thank you Fox!!! P. s for us being locals they always treat us with the greatest of service!

So we got lucky when we came out from baggage the Fox shuttle was just about to leave. So no issues or long wait there, which was great, because the off-​site car pick-​up is about a 20 minute drive away.
However, the rental car representative blatantly lied to us and was rude and it really turned us off. Even with a great deal for the car ($ 7/​day from
) the customer service at Fox was so horrible that I would not rent from them again. The additional charges they tried to sell to us were so ridiculous– our representative blatantly lied about Florida toll road charges, telling us that there were no toll stations and if we didn’t buy some sort of Fast Pass from them (at $ 9/​day, more than the cost of the car) then every time we went through a toll (which he said are unavoidable) would be $ 15. Well, we went through many tolls over the course of our stay, all with toll stations with live people, and none more than $ 1. We paid about $ 4 in tolls total on our trip, not the $ 40 we would have been charged if we believed him and bought the Fast Pass.
I also overheard another rep trying to sell someone a gas package saying that gas cost $ 3.5/ gallon and it would save them lots of money. Gas was $ 1.90/ gallon. Another blatant lie.

BEWARE!!! Extremely dishonest business practices employed here. My agent tried to up sell me on numerous things by saying «they are required by Florida law.» Seeing through it, I told her I desired nothing other than what I already paid for online, and that I wasn’t interested in any insurance or upgrades. Even after that, she still tried to pass off a rental agreement with over $ 100 worth of charges I had not agreed to. Then I called the manager over where I explained that I didn’t like being lied to, that I wasn’t going to be ripped off, and he defended the dishonest agent, even after he confirmed she had lied to me. Steer clear!

When my wife and her family and I arrived we were informed by the agent that my reservation was invalid because I did not possess the original credit card that I used to book. The card was replaced by my bank and it was linked to the credit account. The agent told me at 1:30 am that he couldn’t give me a car but I could make a reservation with a new card but not giving me the quoted price. This would have doubled the original price so frustrated and half asleep, we Über-​ed it to the condo 15 miles away with my wife and in-​laws in tow, thanks Fox, you’re real Pros at getting a vacation kicked off to a great start. Needless to say I was not happy and never will venture on an awful service again. Good luck with this lot they are fixing on getting more money from you, you’d be better off with Alamo.

Rented a car last minute when I got screwed over by Rentmax. Not only was the car cheaper, we were in and out anndddd got to choose the car we wanted within our price range. Friendly, and quick!

WE LEFT SIGNATURE RENTAL DUE TO SHADY BAIT AND SWITCH TACTICS AND CAME HERE. BEST DECISION WE COULD HAVE MADE!
This is a straight forward, no scam business that provides good/​great vehicles for cheap prices. We rented an SUV from 12÷9−÷12÷13 at a very competitive rate.
The shuttle drivers are prompt and helpful.
The desk agent, Poonam, provided us with an upgrade to premium SUV. She was very professional and the process took maybe 5 minutes (nice when you have anxious kids).
I picked the Ford Explorer over Yukon, Suburban, and Cherokee because I thought it would be easy on the gas and easy to maneuver in Disney parking lots. It was everything and more.

No problem at all. Check in and check our were quick and easy. Great rates and no hidden fees! They were out of Intermediate cars therefore we got a FREE upgrade to an SUV! Ricardo, was the one who helped us pick our car. He was so amazing! I asked him for directions, and he was very helpful, he EVEN gave me a couple of dollars for the toll road since I didn’t have any cash on me :-) :-) Thank you so much Ricardo and Fox. Would definitely use them again!

Upon arrival at the airport we stepped outside and were greeted by our «shuttle bus driver» who was going to take us from MCO Airport to the Fox car rental place. The Shuttle bus driver is the only reason this company is getting 1star from me. Sides the driver everything about this company has been terrible. From the moment the shuttle bus dropped us off, I was worried about the location this driver had brought us two. It was in the middle of NOWHERE. Terrible run down area. So the car I had reserved DAYS in advance was no where to be found, so I was forced to take a Mazda 2 speed. We had a family of 6… This car only seats 4. 2 if you wanna be comfy. Find yourself another company! Stay away from here.

We hired a car via Atlas chouice when we got off the plane we found where the shuttle woud pick us up it was a little bit of a wait but there were a few others waiting so it was fine we were driven to the car rental place wich is opff the airport I found the staff to be very friendly and helpful both in the office and on the forcourt when they helped me pick a car in our banding.
now to the reason i have given them 5 starts we are from the Uk and hired the car for 3 weeks on the 5^th day we were approx 50 miles away from orlando and we were rearended in an accident that totaled the car Foxs were brilliant they arranged for a new car to be brought to us they brought it to the police station and then took us back to the car to retrive our belongings they let us know what was going on at all points and when we returned the car I thought we would have to fill in a load of paper work but no they had it all ready printed off and we were on our way with in 10 mins the service was great from foxs I would absolutly hire from them again.

Okay, so will you get a car when you rent from here? Yes.
I’m specific about picking the car/​class I want. This time, I paid for and reserved a convertible. Even the reservation said BMW/​equivalent. I was given a Jeep. Technically it is a convertible but obviously that’s a big difference.
Lame overall but the rentals are cheap!

In a word… GHETTO! To start, waiting at the airport for the shuttle seemed like a never ending endeavor. Upon arriving at the car lot, it was horrid. Situated in some shady area of town. The entire time I was thinking the drug cartel must be using this car rental company as some kind of legitimate front business.
There’s a HARD up sale attempt when retrieving the reserved car. Over all with the hassle of being off site, I would not rent here again. There are several options right at the airport

Ridiculous charges if you miss a toll! I was in Orlando for 5 days. I declined the $ 45.00 toll addition to my contract because I estimated paying about $ 10.00 in tolls during my entire stay (definitely nowhere near $ 45.00 for that package). I made the mistake of getting in the wrong lane on my way to the airport and could not back out due to all the cars behind me. The toll was about a dollar (which I had), but the toll only took change and all I had was cash! I’m stuck so had to run the toll.
As I said, I was on my way to the airport so I had to drop my car off first. I dropped the car off and when I got there I told the Fox employee about the toll I missed. She said, that they would get notified of the incident, but the charge would be around $ 20.00 for the infraction. I remember her saying «it wouldn’t be anything crazy.» I said, okay. A few weeks later I get a bill for $ 69.95!
$ 69.95 for missing one toll in 5 days! I call the customer service department and spoke to a customer service rep that sounded as if she was reading a script. Got it dropped from $ 69.95 to $ 44.95 which is the cost of the tolls package they sell. So, over the five days I was there I paid about $ 10 in tolls, as I anticipated, missed one and it cost me $ 44.95. $ 44.95 + $ 10.00 tolls I had already paid and I’m at $ 54.95 which seems completely ridiculous to me when my total car rental was estimated at $ 123.34!!! And a toll is only $ 1.00!!!
My business goes elsewhere.

Oi venho através deste anúncio pra reporta .não alugue carro com fox rent car, porque eles mentem que estão dando descontos no fim você sai lesado aluguei um carro por (230) dólares e quando fui pega o carro me sai no valor de 985.00 dólares sem contar da falta de educação dos funcionários ;não alugue carro com eles ., só engano