Franz S Cornelia MD

The problem there is the receptionist. She sounds cold and not HAPPY at all. I wish I didn’t have to talk to her to do any appointments. Unfortunately we don’t have many doctors choice in Orlando that are knowledgeable like Dr. Franz.

I really wanted to like this office but as Fernanda D. said, you will wait forever to be seen. It is a very frustrating experience with a child in tow. My first visit we waited an hour and a half to see Dr. Franz, this was after waiting 6 months for an appointment. We sat there so long we watched the movie playing in the lobby from start to finish. Once in the exam room Dr. Franz threw a lot of information at me very quickly. I asked her if I should be taking notes, to which she said, no, I would get all of this written down before I left. So I tried to process what I could and take it all in. When I left I was given some paper work but later realized there was NO explanation or further information given!
On my second visit for a recheck I again waited 1.5 hours to TRY to see Dr. Franz. Finally a nurse came out and told me Franz was again behind and it would still be a long time before I could see her. They pushed me off on a PA, who was nice but this was not who my appointment was with or who I was here to see! Every time they are delayed they tell me, «There are a lot of sick babies today». I’m wondering if that’s what they say so parents won’t be ticked off for being made to wait. I can understand emergencies but what I have a feeling is going on here is OVERBOOKING and a doctor who is too popular for her own (and her patients) good. What a disappointing, frustrating experience. Yes, Dr. Franz is a unique pediatrician offering an East meets West approach to medicine but I’m just not sure its worth it. If they can’t respect my time then I’m not sure I want to give them my business. We are more than «just another patient»!

Took my son there for his first 2 years and never again. Dr Franz is always busy, never have any opening when is time for his check up and Angela was amazing but for the last 4 appointments she is never available, another Dr Craven was sweet but too young for me to trust her.
The last 4 times we waited 2 HOURS to be seen and they call you, we undress our kid, and after their weight we have to return to the front office, which the last time was too crowded so they put us in the back, break room for 45 minutes and forgot about ut there!!! Then they called us to get the shots in the open room in the middle of the hallway, the nurses were so rude, and put the bandaid so tight that when we got home my child had a lump and it was all red and swollen, something that didn’t happen for 2 years. NEVER AGAIN!!!

I love this pediatrician’s office. Dr Franz is amazing and her staff is also very knowlegable. I prefer a holistic approach to medicine and only wish they could be my doctor too!!!