Frontier Airlines

Fight delayed by 2 hrs, upon boarding I was asked if I had a beer in my cup, I had a margarita, I said no. they then reached out for my cup, I handed it to them. They handed it back I continued to drink headed to my seat. When I got there they asked for my cup again, I hand it over, they smelled it and told me I couldn’t have alcohol, I was like no problem can I drink it, they replied if you don’t want on this fight, I said ok. They then informed me I was lucky that I was flying for lying. I was like first you asked if I had beer, I don’t, you didn’t ask if I had alcohol. The guy said I asked you three times, I said yes you asked me three tunes if I had beer, I don’t. If I said yes I had a beer that would have been a lye. 10 minutes go by and the guy that is butt hurt because he checked my cup and let me on, talks with the stewardess and she comes back to inform me that they will not be selling us drinks on the flight. Jokes are on then we would have bought a few. Keep in mind we haven’t caused an issue not once, I didn’t argue when they took my drink, I sat down and waited for my incredibly late flight to take off. Still waiting btw!

If you’ve ever flown on Frontier I’m so sad for you.
If you are booked with them for anything over an hour re book with another airline quickly before it’s to late.
Saving a buck or two on the fare not only to be charged for the checked bag but the carry on too its is not worth it and you’ll end up paying for it in the end anyway.
When you book your flight they want to charge you for the seats too and if you by pass this your party is not sat together when you check in either.
Nothing is free on board you can’t even get water or a bag of peanuts for free and the stewards expect to be tipped for their rude service.
We were on 3 flights and yes my friends they were all rude. The seats are horrid, the ones in the terminals are almost better. This is the first time I have seen a seat that wont recline. We were literally in the plane from hell.
at least they didn’t loose our bags 1 star for that

Busy early morning flight… the staff was professional, and helpful… great, online check in avoided long lines, just 2 minutes to drop our bag.
Efficient so far…

Super displeased very uncomfortable thought it was a cheap flight but after I purchased seats and a checked bag both way should have just taken southwest they throw your stuff around and there is something disgusting all over the front of my bag hopefully it comes out all and all I’ll never fly again

Despite all the negative reviews, I flew out of Orlando to Las Vegas the weekend of ⁵⁄₂₀. We were there 2 hours early as the airline requested. The line moved fairly swiftly and pain free. The staff was acceptable compared to any other airline. We had no issue getting in our seats in a timely manner. Biggest complaints are the add for seat/​bag per passenger. By the time you end up with the total amount, you’re basically paying the same as the other airlines. Second complaint is def the seats. The are «pre reclined» and if you have any size, they aren’t very comfortable. You can upgrade for 50 bucks for an extra 4 – 7 inches of legroom. Seems a bit excessive. Just based on the final price and the incredibly narrow seating, I prolly would steer clear of another flight with them unless it’s a quick one. Overall, no frills airline, but you should know that at booking.

Bagage fee of $ 30(if your lucky) to $ 60 to carry on your own luggage. TO CHOOSE YOUR SEAT $ 25 to $ 50 «««…water $ 2.00 soda pop or coffee get your debit or credit card out… SEATS ON THE PLANE GET READY FOR YOUR BACK TO HURT… and your tray table is about as big your IPhone 6 plus… your flights attendance are very unhappy and rude and it shows… I would not recommend this airlines to anyone… Please plan early when you can… it’s not the cheapest by far when you get done with all the hiden fees your better off with any other airlines…””””””“BUYER BEWARE»

This is a no-​frills airline.
You get what you pay for. Literally.
If you’re over 6 feet tall, prepare for pain. On the bright side the seats don’t recline.
Pack light and save.
Eat before you board and save.
Don’t expect much from your tray table.
Enjoy your flight!

Frontier gets a single star only because there’s no option for a lower rating! First, it’s the classic «bait and switch» scenario when you fly with them. They advertise low fares and they certainly are, until you want to select any aisle seat at check in, wait, there’s a fee for that! Oh, you want to carry on a bag versus checking it… there’s a fee for that as well! How about cold soft drink in flight… better have your credit card, because this crappy airline will charge you for that as well! After all this, I fully expected to have to swipe my credit card to use the toilet in flight — that was surprisingly free!
I purchased «The Works» upgrade to each of our «low price» one-​way tickets, which basically allowed us to select our seats in advance. When it was all said and done the total round trip cost with The Works upgrades was basically a wash, compared to other airlines serving the Milwaukee/​Orlando route. This is the reason for the «bait and switch» comment, earlier.
The airplanes used on our two flights were pretty dirty inside, especially the overhead bins. In addition, the already uncomfortable seats do not recline — at all.
What really sealed the deal for me to never again subject my self or my family to this incredibly low level of customer service was a sign at the Orlando airport that read, «SEATING ONLY AVAILABLE FOR FLIGHT ATTENDANTS AND EMPLOYEES» — this in an airport where gate seating is at a premium, unless you are willing to sit on the floor. Believe it or not, but the Frontier gate agent (Naomie) actually asked us to leave that area and pointed to the sign. I asked if Frontier made it a practice to put their employees ahead of their customers and there was no response. Great customer service Frontier! You guys really suck!

This is the worst! 35 extra for checked bags and 20 for a carried, 50 extra for so called leg room. I mean really. Just when you think your gonna get a deal it ends up costing you double.

Frontier is what it is and I am rating it as such! The airline clearly is not a south west or delta or etc… It is a low budget plane designed for low budget traveling. For the prices they offer you can’t really expect more and you really can’t expect to pay less either.
With that said my flight from Baltimore to Orlando was booked last minute I paid 136.00 for two people round trip plus 70.00 for luggage. Total cost for trip 206.00! I mean come on I couldn’t have gotten a flight for just myself with one of the other airlines.
The downsides are the seats are much smaller, they do not recline you have to pay extra for that, that’s like their first class… Lol the padding on the seats is not plush but hard… The armrests are very tiny and the flight attendant staff is not as clean cut and typical like other airlines…
But for short flights going from point a to point b I see absolutely nothing wrong with the airline! I would not take a five hour flight with them just for comfort reasons! But my flight was scheduled to be A little over two hours and we left on time and arrived early! Therefor a very good trip to me :)

Don’t listen to the haters. Staff is very friendly. Their baggage policy is a la carte so you pay for what you need. This means you save on your ticket. If you want to bring a lot of bags and get a meal or snack included then you might be better off with a regular airline. Both planes I went on were brand new and clean.

Recently took a trip on Frontier, and paid for «the works,» which felt like a pretty good package value for a budget carrier. The Works gave me refundability, the promise of no change fees, one carry-​on and one checked bag. Priority boarding and ability to select a «stretch seat» in the front of the aircraft were also big pluses. There were no free drinks or snacks, but that’s not a big deal to me, especially on a 2.5-hour direct flight.

Only because you have to select at least 1star. For my departing flight after the the ticket agent greeted us, she answered her cell phone without excusing herself, proceeded to have a 3minute personal conversation and then finally hung up and told me my personal bag was too big to bring on. I took my bag over to the luggage display and placed my bag in it, she then told me while it fit, it cannot be «squished» into the display and made me purchase a $ 40 carry on, which fit comfortably below the seat in front of me. The flight attendants were lovely for that flight but that was about it. On my way back home, surprisingly I was not harassed about my bag but when I requested to sit in a row that contained no passengers as it was not a full flight, yet I was in the middle seat of the packed 14^th row I was told I could for $ 50. I have never been nickeled and dimed in such a crass manner. I will NEVER fly with this airline again. In a world where customer service is paramount, frontier completely struck out.

Great flight from Milwaukee to Orlando! Price was so so, they hit you with the extras. 2 of the 3 attendants were great the 3^rd was way late for the flight and may have been suffering from too much to drink. The seats are tight on leg room but the seats were decent enough. Good easy flight overall.

This airline is by far the worst airline I have ever encountered. Their left hand doesn’t even know their right hand exists. Never, never, never flying them again. Once you’ve dealt with them you will immediately understand why their fares are cheap, the word «suck» doesn’t even come close to describing their customer service — and forget anything complimentary.

Had a great experience flying from Orlando to Denver. Everything was on time and staff was helpful. Plane seats were a bit small, but they were fine. No issues at all so would fly again.

Couldn’t find the curbside checkin since they didn’t have one! This was Xmas eve and the lines at the counter were long but they only had 3 people working which was a joke. We had to move to the front of the line since we would of been late due to waiting in line for longer than necessary. We got in and to the gate pretty quickly which was good. Gate agents could of smiled a little while helping people plus never informed us why the plane was not leaving on time. Plane seemed in good shape and flight was smooth. Frontier has cheaper flights but they charge you for everything else so it adds up in the end. Would not fly again if other options were within price range.

We had an amazing experience with this very affordable airline. If you aren’t high maintenance and don’t need all the fancy perks, this is a just fine choice. We got $ 150 round trip tickets then had to pay $ 60 for a checked bag. However the same flight with other major airlines was triple that so we didnt mind the extra bag cost. Many people gripe about the carry on fee but we saw many flyers with pretty large «personal items» bags that they did not have to pay extra for.
Service was fast and friendly. If you are high maintenance and need all the perks or have excessive baggage this might not be for you. We also thought the basic free seats were just fine for my petite self as well as my much larger 6’5″ husband. We would definitely choose this airline again for the efficient, economical, and free of frills experience.

Efficient low cost carrier. No frills but adequate service. They offer frequent service between Orlando and Trenton NJ. Way better than flying through Newark. Perfect for those that book last minute.

Cheap ticket, cost me $ 99 for round trip. End up paying over $ 400 cause their online check system always have bug/​error. Ending up paying 99 each time. And then baggage costs around $ 30 – 40. They always sell their ticket for lower price, but the service is really really bad. And you will end up paying a lot higher than you expected. Best to avoid unless you want to take the risk. This is one high risky airline to choose your flight!

Pros: nice flight crew, clean aircraft
Cons: DELAYS with no discernible reason; flight apps have more info about schedule than gate agents

This was the most obnoxious red eye flight I have ever been on. LOUD announcements made consistently for no reason and lights going on/​off every 15 minutes. It’s the middle of the night, everyone is trying to sleep! I fly every two weeks with different airlines and I will NEVER fly Frontier again.
The seat trays are micro, it can’t even fit an iPod let alone a computer. HORRIBLE for business travelers! No reclining seats and a very uncomfortable flight overall in every aspect.
The worst part was the constant announcements letting you know how much snacks are at 3:00 am! That is why a call button was created! Absolutely disgusting airline that has no common sense and lacks fundamental customer service for customers who fly red eyes for convenience, not to hear their voice and have lights flicked off and on literally every 15 minutes. Go VIRGIN AIRLINES! They understand people don’t want to be bothered on a 5 hr red eye flight and they actually accommodate travelers.

Absolutely DISGUSTED with the way Frontier treated my guest this weekend.
This weekend (11÷1÷2015), I had a friend in from out of town. This morning, she had a flight booked to take Frontier from Orlando to Philadelphia. Prior to dropping her off at MCO, we checked online to see what we had to do and what time I should drop her off. As per Frontier’s website, «Ticket counters (outside security) are generally open from 2 hours prior to departure time until 30 minutes prior to departure time.» Reading this, we knew we had up to 30 minutes prior to her flight. Her flight time was 7:45 AM. I dropped her off a little before 7 AM, which would give her enough time to get through security and to her gate (Orlando never takes longer than 30 minutes to check in and go through security.)
Did that happen? NOPE. Frontier would not let her on the flight because «she needed to be there 2 HOURS PRIOR TO THE FLIGHT.» That is not true at all, as the website says 2 hours to 30 minutes prior. She was then charged to $ 99 (+ $ 40 for luggage) to book the next flight to a completely different airport. She had to wait in the airport from 7 AM to nearly 11:30 AM to catch the next flight because Frontier would not let her on the flight.
I know from prior experience that other airlines do not do this to customers. I fly with Spirit most frequently and I check in about an hour before my flight (EVEN WHEN I TRAVEL WITH A PET), just as I dropped her off for hers. They never have a problem with this as long as I am at the terminal by boarding time, which she would’ve been too. You don’t board a plane 2 hours prior no matter which airline you fly.
This is absolutely disgusting. You do not treat customers this way. Do not fly with Frontier, even if it’s the last thing you have to do. Fly with Spirit or Southwest or any other airline really.

I remember flying frontier five or six years ago and having a great experience. I generally fly another airline but there was such a huge difference I assumed I had stumbled on a great deal!
Pay attention to bag check in and carry on fees (yes carry on fees). In the end the price to fly frontier was still less than other airlines but the planes do not have direct tv in front of each seat anymore. The seats are also less comfortable than I had remembered.
The crew was friendly and my experience was ok. If I had limited options I might fly frontier again but it is unlikely that I will seek them out.

DISGUSTING AIRLINE. STEALS YOUR $$$ AFTER THEY BUMP YOU FROM YOUR FLIGHT BECAUSE THEY OVERSOLD IT & STILL DONT GIVE YOU A REFUND OR COMPENSATION. COMPLETELY LACKS BASIC CUSTOMER SERVICE SKILLS!
Checked in about 10:20p
Boarded in zone 1 about 11:50p
Because my DIRECT flight was delayed
Once the flight was full & all seats were taken, I was asked to get off of the plane because we were the last to check in.
I refused to get off & then I was told that if I didn’t comply, they would call security to escort me off.
My children started crying & getting scared.
I complied.
When I got off of the plane, I then waited for another 1.5 hrs with my 4 & 7 yr old. It’s 2am, 2 hrs later than my flight was supposed to depart.
I was rebooked on a non direct flight 16 hrs later, with a 5 hr layover, arriving 22 hrs later than my original scheduled time.
I was then told, I’d be given a $ 4100 check when I boarded the new flight. And before I left, I asked for something in writing stating what had occurred, it wasn’t until then that I was given a «denied boarding disclosure.»
I was not given any compensation at the time of the occurrence. As is what frontier states in its policy that they would do in such occurrence.
The only summer vacation for my children was planned months in advance, I lost $ 1268 of 1 hotel night & $ 65 in a cab ride– and most importantly my children’s summer vacation ruined. We were meeting their father & siblings there at the airport.
I have now booked another flight on delta & requested my «involuntary denied boarding compensation» & a refund of my flights & baggage fees. The next day, still nothing was given or resolved.
I arrived to the frontier desk to speak to a supervisor on August 6 at 11:17a & spoke to
sarahleigh toki «Sarah»
Employee Wendy Chavez witnessed Angelica the supervisor that denied our seats & required me to get out of my seats, after we’d already boarded & my children were esleep. Angelica the supervisor, promised me a $ 4100 involuntary denied boarding compensation.
At 1:16p on August 6^th the next day, I was still waiting meanwhile I was attempted to be given a $ 796 check & be on my way. I refused.
Today is August 9 & frontier as still not refunded my flight of which I requested, nor compensated me my «denied boarding compensation» that they state in their policy. I’ve now paid for 2 round trip flight for 4 people– & frontier has not even refunded my flights.

If I can use one phrase to describe front tier airlines it will be con artist they advertise low rates will make up the difference by charging you for your carry-​on what a rip off we will never use front tier airlines again and recommend our friends not to either or anybody else do not be fooled

Not impressed. I don’t have high hopes for airlines, especially those with cheap rates.
On the flight there, my daughter (who is 2, almost 3) was crying during the taxi portion of take off. A «woman» in front of me turned around and started yelling, asking when I’m going to get my daughter under control. My daughter was crying because she is TWO and wanted to use the restroom, but the plane already started going. This is not the airline’s fault, but I’ve been on other flights before, without my daughter and using a different airline, where the flight attendants stepped in and tried to calm the complainer down. Not the case. Luckily, while I was trying to calm my daughter, the woman next to me started yelling at the complainer in our defense.
Then, of course (I had a feeling it would happen), they lost my car seat. We wasted an hour waiting at the baggage claim.
We were only in FL for 2 nights. We hadn’t gotten a phone call until the 2^nd night. When we called back, we would constantly get their voicemail. Never a live person. Well, we were at Disney World so it was hard to hear the phone when we missed their call.
When we finally got a hold of someone, they said they could ship the car seat to whatever address. We were already leaving, so I asked if they could just ship it home to Las Vegas. Nope, it was on the way to the Four Seasons (where we stayed). I had to stop them and just say to leave it at the airport and we would claim it. It would have been a nice service touch to send it to our destination so we wouldn’t have to lug it around again, but no such luck. Maybe I’m just used to better customer service (I usually fly Southwest).

I give it one star because there is not an option for zero stars.
On May 19^th my family arrived at the Frontier desk with more than 45 mins check in time. The attendant denied us checking in our bags. We asked to see a manager to help us get checked in and they took a long time to find her. By the time she got to the desk she said we were late and could not check us in. The manager rudely said in Spanish to coworkers that she could open the flight but that she wasn’t going to do it for us. She spent more time being rude to us than trying to help us. Because of the poor lack of attention and customer service we had to pay booking fees to reschedule, pay another night for a hotel and car rental, and now missed work. This could have been all prevented if they would have checked in our bags instead of wasting time finding an incompetent manager.
Worst air line we have ever flown in. Don’t waste your time, pay a little extra somewhere else if you have to. Don’t try to save those $ 50 to get horrible service and pay hidden fees.

My first and last time using Frontier.
Giving 2 Stars because of the great price up front. But after Nickle and Dimes on seats and snacks, I would have been better off flying on a Major. Although we paid for extra room for seating, the seats are still narrow and uncomfortable.