Gene’s Auto Service

I starting going to Gene’s in 2011 at first out of pure convenience. Their prices were fair and they always seemed to have timely service.
However, after a few years of going there for regular maintenance (the most intense repair they did over the last 4 years was a radiator replacement), I had a very unpleasant experience.
I dropped off my pickup truck first thing in the morning (before 8am) for a routine oil change, shouldn’t take more than an hour or two depending on their current workload. As it came to be 3pm, I still hadn’t heard anything, so I decided to call and get an update. They made it sound like it was just rolling off and would be ready to be picked up in 10 minutes. I went there, paid for the oil change, and waited. My truck was nowhere to be seen. After about 15 minutes of waiting, my truck returns with the workers driving it and the bed was loaded up with their personal belongings. They had gone to run errands using MY truck to haul their things around town. Needless to say, I wasn’t happy. Although I didn’t ask for a refund, I made it very clear to the owners and workers that they had essentially stolen my truck and they would be reported. It made me wonder how many times they had done that before I actually caught them red-​handed. They made it seem like it wasn’t that big of a deal.
I DO NOT recommend them. There are plenty of other shops in the area that offer the same service without the risk of this happening.

It’s never fun when you have to take your truck in to the shop. Having an old bronco means it happens a lot. I’ve tried a few places and never felt impressed with the quality and service until I stumbled onto this place. It is in my neighborhood so I decided to try it. They’ve been on Corinne Dr for as long as I can remember. Super friendly, efficient and the price was reasonable. Place was busy within other customers telling me they wouldn’t go anywhere else. I’m sold.

I’ve been coming here since I was a child, and I’ll be coming here as an old man. Fair, friendly, and Marcus Grissom is a thorough Master Mechanic.

We have been going to Gene’s for 20 years. Our cars are all over 12 years old and Gene and his crew keep them running in great order. They are friendly, helpful, and more than once they have come in much cheaper than anyone else in the area on estimates. They treat us right, upholding warranties and honoring their estimates, even when the repair took longer than they first expected. I highly recommend Gene’s to anyone who wants an honest, reliable mechanic.

Description Of Work:
In detail? He checked the thingy-​m-​bobber and changed the whatcha-​m-​call it. Just happy it didn’t turn out to be the $ 400 W**???And my car is now reliably on the road.
Member Comments:
Had my car in and out in one day. I was worried the bill was going to be outrageous… it was very reasonable. My car had been sitting for a while and I made the mistake of going to another mechanic… NEVER AGAIN! There is a lot left to be done, but Gene’s Auto mechanics are the only people who will work on this car again. They are not cheap, but they are reasonable and when they fix it… it’s fixed.

We dont recommend this mechanic. They were not thorough, and did not do a very good job on what they did repair. They didn’t even test drive my vehicle to find problems they just threw it up on their hydraulic lift. I know this because the same pile of dead leaves from where my car had been sitting were still in the same spot on the dashboard. Then they tried to tell me the reason my fixed car wasn’t working properly was because it sat too long. It did sit, but that wasn’t the problem. They screwed up my brake line nearly causing a fire/​irreparable damage/​accident on I-​4. They put my brakes on so tight they killed the brand new «lifetime» pads therefore killing my roters. They also didn’t grease the calipers. I’m now paying another $ 200 three months later to another mechanic because their guarantee doesn’t mean much to me. It is very disappointing because they came highly recommended, and its hard to find a good mechanic you can trust. He was quite rude when I politely pointed out how much I’d just dropped in his shop, and how poor the service was. I took the car back with my husband and he was all apologies… to my husband… its like I wasn’t there, and it wasn’t my car, or my money. He made a show of what a crappy clean up job they did with the tape residue on the window they just fixed by yelling at his son to fix it, but as soon as the old man walked off the kid threw his scraper in his bucket and cold walked away… leaving both me and my husband speechless. My husband pointed out the subtle sexism in the way they treated us so differently :/