Guitar Center

The guy that fixes the guitars, Buddy, is very honest guy! I thought my guitar needed a total adjustment after checking it in on luggage compartment on the airplane from my trip from to Brazil to Orlando, because the strings were touching the frets, but he just used one tool to adjust the arm and my guitar was perfect again and he didn’t charge me anything! Saving me $ 50 bucks. I give him 5 stars ()
When I returned again to buy around $ 1000 worth of equipment they didn’t give me any discount. Which the competitor would’ve give me at least 10% discount (Believe me, I asked!). For that I would give 3 stars ()
But definitely, the atmosphere, lighting and the whole vibe of the store is much better than the competitor.

This is Guitar Center’s première location. The Manager, Chris and his staff were more than helpful, and gave me great advice when I couldn’t decide which guitar was right for my style. I felt like I was part of the family! Thank you!

Juan was an awesome helper ! He was patient the whole time ! And helped me out with lighting greatly !

Thank you for all your help, thanks to Mr. Pedro and Mr. Elias I was able to get everything I needed for my DJ music equipments, microphones and lights.
Loves that they can speak my language and they have the time to showed us, how everything worked. And how to connect every cable right. Thank you!
Happy Costumer!!!
Awsome Costomers sercive :0)
Att: HappyFace Entertainment

I don’t get all the hate. I think people who have normal experiences (as I, I went in, found what I was looking for, and bought it) don’t comment. So I will.
Its about the best music store you can find in Central Florida. There aren’t many left because people probably go in, try out something, and go buy it online.
If you want advice go online and read reviews. With instruments you really need to do your homework.

OK, so being neither a professional musician Nor a music educator seems to be enough to get anyone’s attention at this retail outlet. Haven’t shopped there before the staff has been knowledgeable in the past, however the staff this holiday season was filled with new protocols to take money from people by not asking them if they wanted extended warranties but just telling them that that’s what they were going to have. Ended up having to come back the next day after having my wife purchase a gift for our granddaughter just to get my educators discount because the professional musician discount has evaporated. (I actually called this in when she was in the store and they still didn’t bother to honor it after having honored it numerous times in the past) Exactly what is the incentive for a professional musician to go to their local music store this point with this as the management techniques for people? I think it would be better off everyone is shopped on the Internet at this point. If I could give these folks a zero stars I would, the place is gone too far south to be saved.

Everyone who works there acts like they’re better than you. All I wanted to do was purchase a new ukulele and the employees continued to point me over to the «personalized ed sheeran» guitar because «thats whats more fit for me.»

Killing time while waiting to pickup a coworker finishing up a corporate expo I stopped by to look for a new left handed elec guitar. I stopped in the drum section and was greeted quickly by a nice and helpful gentleman. Then I just walked around looking at the pianos and pro sound stuff. Finally made my way to guitar area and was standing around the telecaster wall display scanning for a left handed guitar when I was startled by a booming voice behind me saying «watch out»! I turn around and there is this giant guy, an employee!, with two black pearl looking earrings in each ear and a sh$t eating grin on his face after startling me. He gave a half hearted apology after I turned around. I said I didn’t think he was sorry and left the area. Maybe he had genuinely didn’t see me and was startled but I believe it was intentional. I was ready to hop on Unilocal and right a purely positive review until this happened. So a 4 star is now at best a 2 thanks to this jack-​hole.

Let me preface this by saying, I have been to this location a handful of times, and this is based on all of those visits.
Absolutely terrible service, the staff is not very knowledgable; it’s such a shame that this location is one of the newer remodeled locations because I really want to like this location, but I would avoid this place like the plague.
The only, and I mean only redeeming quality is that they do carry Music Man guitars, the Petrucci models in particular, but, to show you how terrible this store is, all but 2 of them are playable, the rest unplayable, which I have mentioned to the staff on separate visits, they say they’ll get them set up properly, only to go a few days later and see that the string buzz is still there, tremolo out of whack.
I mean come on, $ 2700 guitar and they treat it as if it’s some $ 100 squire.
I would only go there to try out there gear, and if you like it but from somewhere else such as Sweetwater or Musicians Friend.

Had such an unhelpful, annoying conversation with an employee who couldn’t wait to get off the phone and who was working in the DJ section, yet had no idea what a «façade» was, or how to spell it (he asked me to spell it and asked me if it was spelled «fasad»), and when I asked if any were available he goes, «…a HUH???» a had no clue what it was… but was the rep for the DJ section of the store (?!). He interrupted me every time I tried to ask a question, and tried to rush me off the phone by saying they didn’t have any in the store, but when I asked again after seeing they said they were available in store on their website, he said they did in fact have a few in stock (???) but I could just look at the website, because all they had was white. Well, that’s what I wanted. So, I asked if he could check how much they were in the store and he hesitated like he wasn’t going to do it, sighed, then said, «oooookay, hang on a sec». DUDE what are you doing in a customer service type of job when you have no clue what you’re selling, and have no people skills? I will never ever ever shop here! Get employees who care. Sheesh.

Very surprised to see negative comments here. I’ve had nothing but great experience at GC in this location. Ryan and Cam have it GOIN’ ON! They always answer my stupid questions, and let me play everything in the store even if I’m not buying that day. I’ve made a few major purchases, and they’ve both been more than helpful in each case.

Let’s see how far I get through this review before I actually receive help. I have been here for 15 minutes already. No greeting walking in and so we headed for the drums. Hubs and I found the item we were looking for and all he wants is a price check and to purchase some items. He is patiently waiting and I feel that someone should have come to check on us and say that they will be with us shortly. Has that happened? No! I don’t know if these people are lazy or what but they need to get their act together.
Oh wait. somebody has come… that only took forever… I just let him have it. I’m sorry and that’s not me but I have never. Your two words of the day Guitar Center? Customer service. Ever heard of it? If not, brush up on it and learn before u let paying customers walk out the door.
I still can’t believe I almost wrote this entire review before I was acknowledged. That’s a shame.

The young guy working in the DJ section is just terrible. He has no knowledge, no customer service skills, so why is he getting paid to just stand there? I could work at guitar center if I don’t have to have any knowledge of anything! We went in there for a specific item that is pretty popular for DJ-​ing equipment and the guy just told us to look around cuz it’ll be somewhere on the top shelves. We went to the Guitar Center in Winter Park and they are MILLION times better! To top it all off, we went to check out at the winter park location and the OBT location forgot to add the credit from their store so it was a huge ordeal to fix it at the better location. Save yourself a crap ton of time and just go to the Winter Park location! Ugh I can’t believe I wasted the day after Christmas dealing with this crap.

I had a much bigger expectation of this place than what I encountered. The Guitar Center in Nashville is staffed with knowledgeable musicians who listen to your needs and make suggestions. The staff at this location on OBT listen to nothing and have no interest in helping you find the best fit for your needs.
So a very disappointing shopping experience at this location.

This place is bad. They sale on commission. Costumer means nothing. Stay Away.

Bought a speaker here, but it had a defect. Went to exchange it and Tony insisted on giving me an «unused» floor model. Got the model home and it had a broken foot. Back to GC for another exchange. I showed the receipt and the guy tried to accuse me of returning a different speaker. I explained the situation and it finally worked out. They need to get their act together. Why would I return there and put myself through this when I can go online and get better prices and service. Come on, people.

This place is a disaster. I have actually given this place a few chances and they always disappoint. The sales people’s knowledge of the product is pretty hit or miss. On our most recent trip, one of the department managers couldn’t tell us the difference between two items that looked identical, were made by the same manufacturer, but had a different name. That’s pretty weak. Plus, it took about 30 minutes to nail down a price for a piece of equipment that was missing a part. We told they couldn’t do better on the price, but then that they could price match it, but wait, what about shipping, ok we can’t price match it. Oh and did you want a discount for the missing part? We’ll give you 5% off, but now we won’t price match it… HUH? Talk about confusing. Just tell us your policies and we will decide if we want your incomplete piece of equipment or not. it’s not that hard. Finally at the end, after another rude guy «helped» us, our original sales person decided we had been through enough and stopped being a wise-​ass. Thanks dude. I guess we’ll go with the lesser of two evils.
On a positive note: the repair department has always been knowledgeable and friendly. So I guess there’s that.

I’ve been here twice and felt the customer service has been lackluster both times. During my first visit to this location, I went there looking to purchase a couple of small odds and ends for my drum kit. There were these expensive double bass pedals that i wanted to try and consider purchasing set up on one of the drum kits. The associate informed me that they were out of stock on them and only had the floor model to offer but the manager may discount them down since they are the demo models. He told me sometimes they even go down as low as 30% off for display items. But there was no manager there this particular time to further assist me or to inquire with. So, I came back about a week later. I had those pedals on my mind so I went back looking to speak with a manager about what they would ask for them. It took forever to get the associate there to help me between phone calls and pecking on a computer. The gentleman behind the counter must’ve been some sort of manger because while I was waiting, he was having discussions with another employee about the schedule and taking time away from work. That is all well and good but couldn’t that conversation have waited since there is a customer waiting for attention? And while I’m waiting for help, the employee decides to bang away on a drum kit. The guy behind the counter finally pages the manager… wait… paged him again… waited some more. Finally the manager calls the department associate and only offers me 5% off over the phone to the guy behind the counter. It was such a let down waiting all that time. Nobody tries to negotiate or even acted like they cared whether I bought anything there or not. I had some other items that I needed to purchase but decided to buy them somewhere else where they may appreciate their customers a little more.