Hilton Garden Inn-UCF

Nice hotel, very hip lobby and not terribly expensive. Good location near many restaurants. Staff is very friendly and rooms are comfortable. Overall satisfied with my stay.

The hotel was awesome! The staff from the front desk (especially Ashley) to housekeeping have been voted by me the friendliest and most helpful around! I will definitely stay here again!

I would recommend this hotel for business. vacation travel not so much. only because going to Florida for vacation most of us like to play in the Sun. the pool was okay but most the day the Sun was blocked by the building. other than that the hotel was clean. front desk staff especially Ashley was great and accommodating. I liked that the fitness room was open 24 hours. beds were extremely comfortable. location seems safe enough. there was great shopping close by as well as easy access to major highways. 20 mins to the Orlando eye and Disney.

Requested a room for my parents to visit my sister at UCF n they had the worst hotel experience ever, especially with front desk! Only bright side was housekeeping «clean rooms.»

I have mix feelings about this location. It’s conveniently located if your business travel requires you to be near UCF and Quadrangle. Short 1 – 3 miles drive will take you to good dining options. There is a Race Way right next door to refill gas for your car rental before airport drop off.
The hotel itself is basic. I think the rooms (at least mine) are updated and from a visual look — neat and clean. The bed is very comfortable but you can hear noises outside the hotel as well as from other rooms and hallway.
My room has a dorm fridge, microwave, keurig coffee machine with k-​cups and International Delight creamer. Basic toiletries (Neutrogena brand), stocked with towels, iron board & iron, and luggage rack.
The ICK factor was the dorm fridge was not clean! Whoever used it before, accidentally smeared somethjng sticky on the roof of the inside fridge. If housekeeping really did a wipe down, they would notice it based on copious number of black ants (dead and alive). This just make me question the cleanliness of the overall room.
I spoke with the front desk and they offered to give me some breakfast coupons — which I declined. Afterwards, I did notice the fridge was cleaned by housekeeping.

Typically when given the choice for shorter term work travel, I will stay at a HGI over Homewood because I like the food and social options better. Didn’t get much of a chance to try either here, but maybe next time. Property is easily accessed and central to my Orlando office as well as UCF if that is your destination. Workout room was nice, two treadmills, bike, elliptical, dumbells, and a universal machine which were all in good working order. Staff was friendly, but not exceptionally peppy, which fit me just fine by the time I got there for check in. Room was large, clean, a bit on the uninsulated side when it came to noise, but modern with the standard HGI layout of desk and nightstand outlets for charging and convenience. AND, big bonus, the desk lamp was actually bright enough to read by! The kicker for this place though is the location next to the Bar-​B-​Que restaurant. If you are on a diet and want to maintain it, don’t stay here. You get the tantalizing smell of smoked meats every time you walk to and from the car (excepting early morning). If you are on a diet and are looking for a reason to break it, or feel comforted as I do by maintaining a 50 yard proximity to smoked meat goodness, then by all means this is your place, Another nice amenity is the proximity to a gas station and convenience store adjacent to the property; if you forgot something and don’t want to drive to get it, or are looking for quick drink beyond what is stocked at the hotel, it is really convenient!

Nice hotel, looks like it’s been remodel

For the price, I have trouble complaining too much about this hotel. The rooms are spacious and clean. Some of the décor is a bit outdated, but it’s simple and clean looking. The beds are newer and are very comfortable. They have a small restaurant/​bar in the lobby with decent food and a great happy hour special on drinks. In the morning there’s free coffee and newspapers, the wifi works well and the staff is friendly. I did notice that the tap water tastes particularly bad this trip, possibly due to the construction, but the staff offset it by providing free bottled water. It would be nice if they’d add a vending machine at some point.

Wi-​Fi would connect but I couldn’t get to a screen that would let me log in.
Hi-​Def TV was fairly new but a bit small for the size of the room (which was pretty spacious).
Fixtures on the old side — old, beat up thermostat.
No outlets on the nightstand. Glad I brought my travel power strip as the outlet that was behind the nightstand had no vacancy.
Not horrible, but below average for a HGI.

This hotel seems completely adequate. The room is a little smelly. We have what they call a «junior suite» which is actually the handicap accessible room re-​marketed a (presumably) a higher price. We have two AC units, each on it’s own thermostat. Which we didn’t realize until we returned in the evening to find one producing hot air and one producing cold air. They are about 5 feet apart.

Ok. I read the other reviews. Let’s agree to disagree. This hotel is just fine.
The room was standard tacky-​hilton-​style with a new hilton-​comfy bed. The AC worked quite well and the TV was flat screen, not an ancient tube model from years gone by. Also, the front desk staff were plenty professional and friendly.
So, either I stayed at a different hotel than the other reviewers or perhaps they updated this place significantly. Either way, I’m right and you are wrong :-)

No their best property. I may stay closer to the airport in the future.
My customer is nearby, and this HGI is my usual sleep spot. The beds and TVs have been upgraded, but my room was too close to the elevator (my profile requests a unit away…) And, the AC unit gurgled through the night.
Then again, for less than $ 100, I can’t complain too loudly.

I would use minus stars if this were possible! Stay away from this one! The most rude staff I have ever seen! Front desk was a joke! Bad attitude, seemed to be bothered that we were checking in and interrupting their conversation. We were booked there for 6 days pre-​paid, so we were stuck. We knew from the first 5 minutes we had made a huge mistake. The room was small and smelly. No towels. We had to ask for towels everyday and again the front desk seemed bothered we were asking, even questioned why I had called. Mind you we are not high maintenance people and rarely make a front desk call. The hot tub was dirty, again, no towels at the pool. The breakfast was a disaster, the staff was always stressed and couldn’t keep up with the people that were coming in. All in all it was a very stressful experience. This was an annual vacation we take to the Orlando area and each year we look forward to it as a family as a chance to relax. Not this year! The walls were paper thin, you could hear conversations in the rooms on either side. Each morning the staff would gather in the hallway at 5:30 am to laugh and chat before beginning to clean the rooms. Even though we had a «do not disturbe» sign on the door, most days there would be a knock and an attempt to enter the room while were sleeping (6:30 — 7:00 am). The Wi-​Fi barly worked and again when we called to inquire about it we were told it was an outside service, we could call the service man in we wanted but he was off for the next few days!!! Unbelieveable!!! When my husband asked for a cup of coffee at the restaurant (which we had been in for approximately 20minutes with no service) he was chewed out by the young man serving our table. Such attitude again. This was the daily experience. Upon our check out several people were at the front desk complaining with the same issues we had. They were all told as were we «It’s not our problem, you need to talk to the booking agent you used, your rooms were pre-​paid». I think this whole «pre-​paid» room value is a ploy to give you bad service and basically do what ever they want. The only bright spot in the whole experience was the young woman who worked in the restaurant. She tried to be friendly and helpful each day but the poor thing was so stressed at one point I even tried to console her. If you want to enjoy your time in Orlando, feel safe and secure and be treated as a customer, please DO NOT stay here! It is not worth the way you are treated! Plenty of nice hotels with comparable rates in the area that offer more and most importantly are courteous!

All in all not a bad place to stay when visiting UCF or NAWCTSD.
When I checked in and went to my room, a worker was in it watching TV with her feet up. She looked at me like it was somehow my fault she was in there. She said I shouldn’t have this room, I then showed her my key and she called the front desk to yell at them. Just get out of my room already… it’s not a break room.
Breakfast is pricey if you’re not a HH Gold. It’s good, but overpriced.
I’d stay here again, but not only if the Hilton Honors promo is good.

2 ½ star. Average room. Small, old school tv. I hate the smell of FL swamp water. It stinks!
The breakfast is weird… it’s set up like a buffet, but the one cook, has to serve you, while preparing the food. It’s not very convenient. They are pretending to be a full service kitchen, but instead, it seems less efficient.

Staff are cold and unwelcoming to guests when checking in to hotel. I tried to contact the sales director three different times to book aroom with a group reservation and never received a phone call. I ended up having my husband book my room in his name so that the front desk didn’t route me to the sales director when calling to make the reservation. I found garbage in the closet from previous guest. A roach crawled across the floor and when I mentioned it to the desk clerk, he acted like it was no big deal. Pool has frogs living in it – bottom of pool needs to be cleaned and the hot tub is a breeding ground for moss… definitely not a typical Hilton owned property.

Went with my 90 year old Mom for a wedding in Orlando.
We had a room with two queen beds. Very clean. Polite staff. Waitress at the breakfast buffet on Sat morning was very friendly and attentive.
I would stay there again