Joe’s Crab Shack

Unbelievable how bad his place was when my wife and I visited for her birthday last night. We each ordered a drink from the bar and a «classic steam pot for two». The food was delivered less than five minutes after we ordered and before the drinks arrived. When we opened the pot, the entire contents were barely warm on the outside and the crab legs were stone cold on the inside. Since the server was nowhere to be found, I went to the hostess stand and asked for the manager. She went and located him in the kitchen and I had to wait another five minutes while he continued to expedite orders before he finally came out. After telling me he couldn’t understand how the food was cold, he took it back to the kitchen, resteamed it in about a minute and brought it back. No apologies, he just dumped it on the table and left.
Now, the food was hot, but awful. Tough, rubbery shrimp, mushy corn and potatoes, sausage with a casing so tough you had to use a steak knife to saw through it, and skinny crab legs with little to no meat in them. The high point of the night was the cold draft beer that they didn’t manage to screw up. Just as I expected after not even getting an apology, no adjustment was made to the bill for our trouble. It’s obvious that this place preys on tourists that they never expect to see again anyway.
Bottom line is this place is awful. The service was slow, management was indifferent, and most importantly the food sucked. There are a lot of other options for restaurants in the area and you’d be best to stay away from this place.

Had the crispy plate. Plentiful and very good. Make sure you get your sauces and all sides with meal. Chef forgot sauce and hush puppies on my husband’s dish. Host and server fun and friendly. Will come back to this cute place.

Do you enjoy great food, service and atmosphere? Then this restaurant is not for you.
The waiter came back 10 minutes after taking our order to ask what we had ordered. Just when we were ready to give up the food arrived. The 1 pound lobster included the legs and head in the weight it also did not have butter… great if you are dieting I guess. The salad was very fresh. It also had no dressing on it, maybe we were looking a bit over weight. The mixed drink was disappointing too much syrup and served in a plastic cup.
Joe’s crab shack really needs to send some one from corporate to help sort this located out.

Some of the best service I’ve ever received at a restaurant. My husband and I arrived in Orlando earlier than expected and went straight to eat some lunch. Only a few other people there around noon, yet everyone seemed to be working and being very diligent. Our waiter was Craig and he was AWESOME. Super personable and made sure we understood the menu and enjoyed our meal. The entire staff was so friendly and welcoming. It was truly such a great way to start our honeymoon! Would highly recommend.

So I usually I do my homework before I enter a eating establishment, and this time I went by word of mouth. Oh my god It was not the right decision. what the hell happened here? I waited almost an hour for my food, and it wasn’t busy. there was at least 15 tables that were clear We’re I sat I could hear bickering from the cooks and staff and the new staff had a hard time deciding were to seat me. Now I will say the food was great but I scored this on the wait. My server Angela was very apologetic and very nice. Two thumbs up for her. So this note is for management if you know that your not busy and yet it’s going to take an hour to get your food. Let your customers know. I almost walked out I almost did.

Un lugar muy agradable para comer mariscos de una forma unica, ambiente agradable (típico americano). Servicio al cliente satisfactorio. La comida y las bebidas tenían un sabor agradable. Definitivamente un lugar único para compartir en familia y disfrutar unos buenos mariscos

I loved the seafood here at Joe’s Crab Shack. We were given seafood bibs that had jokes on them. The jokes on some bibs were a little much but the food was great.

We were doing a Disney trip and this was right down the street from our hotel. Typically we go to a different Joe’s location. We should have gone to the other location. We like sitting outside so we can watch our daughter play on the playground. At the other location it is always enjoyable. At this location it was sheer hell. Basically parents sat inside and sent their kids to play. Rocks and shoes (which landed on our table) were being thrown, screaming, yelling, etc. The servers ignored the situation and we talked with a manager, who also tried desperately to ignore the situation. If the kids don’t have adult supervision (not 9 year old supervision) the kids should not be allowed on the playground.

This was my first stop at this Joe’s but not my first joe’s. The food was great and fresh. The drinks were good and the environment was clean. What lacked was the service. We were seated in the bar. Our waitress had no personality and was far more focused on her prep duties. We did have the fortune of listening to her tell every coworker that dared pass by about having to «do 24 pineapples», whatever that entails. She would then go on to complain about the awful close the night before and how someone (couldn’t discern a name, presume management) was not happy, right up until they uncomfortably snuck away. We would have stayed and had another round but… no thanks. Nobody wants to listen to their server complain and imply what an inconvenience your presence is, I mean… those pineapples and all.

Really do not agree with the negative reviews. The staff is fast and courteous. Drinks were DELICIOUS as well as the food. This will absolutely be a «disney trip tradition» for my family and I.

By far the worst experience ever! I’ve been to other joes crab shacks and was so disappointed and dissatisfied with both the service and the food! The food was cold and we didn’t even get any butter with our bucket of crabs. According to the waiter there were no knifes, extra plates, or cold mugs! On top of it all he mixed up all our beers and brought us the wrong ones! We asked for the manager and of course all the utensils magically appeared. She initially showed her conceded and was very apologetic but when it came time for our bill she didn’t even hesitate to give us a discount. We questioned the waiter and all they gave us was $ 10 off from a $ 100 bill. Never in my life have I ever been so disrespected. I don’t mind paying for a good meal but this was the worst dinning experience from start to finish and all they could do was $ 10 off?!
We asked to speak to the manager once again and after explaining our frustration once again she agreed to give us a bigger discount.
Last time I come to this crab shack again!!!

Food, drinks and service were awesome. Had the classic steam pot for 2. Came very fast. Drinks were tasty and stiff. This Joe’s has brought me back to liking this franchise, some Joe’s are horrible. Will definitely return here.

never ever want to go this place again.
We waited stupid ten minutes for the woman who said will clean the stupid outside table for us!!! but no one came to take care of us!!! And I saw the other people took a seat on the table which one is the woman has cleaned. When I told her about this she still did nothing!!!
well, I do not think a really good restaurant is which one only have delicious food without respect customer’s employees!!!

The wait was long although they had plenty of empty seats. I’m not sure why they’re «holding the line» !!!The server was good and the food was good.

People and service was excellent, but the food just wasn’t that good. Really wanted to like it and we were starving after long day, but it’s more of a gimmick vs a good seafood restaurant.

We have been here before. I tried the Cajun boil, my daughter did the Sam Adams. Outstanding food
Joe’s Crab Shack is raising money for Autism. A worthy cause. Only downside is that they are not in our home state of Connecticut.

Mediocre food for a lot of money. Listen, if you’re on vacation from somewhere that doesn’t have access to fresh seafood, you may enjoy it and not mind dropping over 100 for a family of 4. Heck, you’re already in «spend mode» anyway right? 14 bucks for Mac and Cheese?

My salad came out 30 minutes after we ordered it on a really warm plate, our meal was super late, our server was ok.
What blew us away was the service we received after we left the restaurant. We realized my husband lost his wedding ring, we thought he might have taken it off while wiping his hand at the table. We called and spoke with Aubrey, he said he would look at our table. By the time we returned to the restaurant, he had already gone through our trash bucket and even the trash in the men’s bathroom. He went above and beyond, helped us go through the trash again, and even walked the parking lot with a flash light. You don’t find that kind of service a lot now. We ended up finding his ring in the car later that night. I’m really greatful for how helpful he was to us and will make sure to be seated in his area the next time we are back. Thank you Aubrey for all of your help and kindness!

The service was literally the worst service we have ever had.
3 of the 5 people in our party are in the food service industry. We generally give the benefit of the doubt and understand reasons behind the scenes for problems.
It literally took 1:15 to get our food. We had to remind our server we ordered an appetizer, that took 45 minutes. They honestly didn’t care.
We tried to order more food after ours arrived and asked if it would take another hour…“I can’t promise you it won’t, it’s a crazy night”.
The restaurant was ½ full.
The apathy, the lack of any attention, the groups of servers hanging out at the bar while our drinks went dry and our orders never came.
We asked for the manager, he finally came, none of us had seen this person on the floor for the entire evening. If it was such a «crazy night» he should have been all over the place helping his staff.
Incompetence is the word. Zero attention to anything. The place had no leadership or accountability.
It was a joke. A really bad joke with no punch line.

The service was great but I was surprised it was so quiet!
We got the crab dip as an appetizer and each got a crab pot. The crabs were flavorful and cooked well, the boy’s lobster was delicious, and the hush puppies were pretty good… I just dipped them in butter to give them the extra oomph! I was happy with everything about the visit!

Kids love the chicken dippers and kids steam pot. All the steam pots are pretty good. Don’t get the shore special with bbq butter tasted like I was eating from a salt shaker. Kids were very happy with their build your own ice cream sandwich and paint your own crab rice Krispy treat.
Overall average experience that I would expect from a chain.