Lucky Brand Dungarees

I’m not sure why Unilocal has this listed only as women’s fashion and accessories, but let me say this to all who enjoy exceptional customer service while shopping for men’s denim – Lucky knows how to treat its customers.
We went in and were greeted by Olivia as we made our way to the Great Wall (of jeans). Olivia didnt miss a beat as she introduced herself, asked us our names, and asked how she could help. I asked a question jokingly, and she wittily replied. Bonus points. A salesperson who is engaging is more fun to work with. The fact that she was pleasant, not pushy, was a great start.
When I expressed what I wanted, she walked over to a stack and selected the two sizes I had mentioned. She gave me an appropriate amount of time before asking whether everything was going ok. Again, bonus points; after all, I hate when I just shut the door or pull a curtain and I’m immediately being asked how I’m doing without enough time to remove an article of clothing.
As it turns out, my weight loss left me with a distorted sense of what my appropriate fit was, so I explained to her the issues with my initial selections. She immediately recommended two other styles and pulled the sizes I requested. She hit the nail on the head – my weight loss had moved me from my «huskier» stlye to a more slim cut. It was clear she knew the various denim styles and could direct customers to the right product based on imprecise descriptions.
I decided to buy both pairs so I could try them on, move around a but in them, and see how they fit over different shoe styles – yes, I do that sometimes. She asked me if I wanted to continue looking, as she mentioned a sale the store was having, or if I was ready to check out. Bonus points again – she mentioned the sale as a segue, rather than a directive, which avoided coming across as pushy.
After getting a second opinion from a reliable source, I agreed that I should return one pair because the fit wasnt as flattering. I dont mind returning items, but it’s less comfortable if I actually like the salesperson. When I returned the next day, Olivia was there. She recognized me, and asked whether I’d had a change of heart or if the product was defective. I advised that the fit wasnt as good, but that I loved the other pair, which I happened to be wearing. She said she was sorry the other pair didnt work out, but was happy I liked the other pair. She then asked if I wanted to look around or just make the return – again, not pushy… more bonus points.
After stating that I just wanted to make the return she began the process, thought for a second, and asked me how E* was doing? I thought I misheard, but she repeated the question. I was really blown away that she remembered my friend’s name who accompanied me when I purchased the jeans the day before. That was what really set her apart. She seemed to make a connection with her customers – even if they didnt buy anything. While she could very well be a misanthropic psychopath, I find it far likelier that she is just REALLY good at her job.
Olivia made a really good impression on me and is a great representative of the brand. After all, she made the experience extraordinarily pleasant for someone who kinda hates shopping. In short, Lucky is lucky to have Olivia.