Mattress One

Worst shopping experience ever. The employees Jose, and Ivan lie directly to your face just to make a sale. They made a mistake on the delivery, failed to fix it, and now refuse to work with me on the problem.

I purchased a bed that cost over $ 7,500 and it has been a nightmare every since I made this mistake. Go to Mattress Firm they are reputable and at least they will take care of the customer.
First, I was moving to Florida and needed a bed so I asked to make sure that what I was purchasing was available and could be delivered on Saturday. The salesman assured that they had what I wanted and I would be available. I get a call Friday to notify me that they did not have the base to the bed but would send out a temporary fix. Saturday comes and I called to see when the bed was going to be delivered I was told they would be to my house after they completed another delivery. At 6:45 I tried to call again and could not reach anyone at the store. The salesman left a message while I was trying to call them that they would be contacting me within 15 minutes to tell me the time they would arrive. I never received the call and I tried to call the store multiple times and no one answered. I waited until 9:30 and decided to go to a hotel to stay the night since I did not have a bed.
Sunday I had decided to cancel the order and go to Mattress Firm where I should have gone in the first place. I went to Mattress 1 and the Store Manager was there and he quick talked me into not canceling the order and apologized and said he would make it right. He spoke to the warehouse and I agreed to let them deliver it on Monday and they would be giving me 2 pillows free in addition to the ones I had purchased.
On Monday they brought out the bed. The bed base was damaged and they did not bring the correct pillows. I contacted the store and the manager said that he would exchange them for any pillow I wanted. Then when arriving to the store he would not give me the ones I requested. They did not have them in stock and I said I would wait for them and he really didn’t want to do that.

The selection of mattresses are pretty typical of what one would expect from a Mattress One. The prices are average… slightly higher than cheap. Every now and then I’ve seen lower prices but if you catch a sale, out seems like the Queen and King sets are a bargain. The store is pretty clean and has a maneuverable layout. The sale items were clearly tagged. The sales associate was nice and answered all of our questions. Over all not bad but I’m still undecided about purchasing here.