Orkin Pest & Termite Control

Dear Unilocal users, do yourself a favor and run away from this place. They are great when they sell, but terrible customer service, terrible! A couple of months ago I had a regular service scheduled with them — and a few days before the scheduled date I requested to change to a later date. They agreed, but did not respect our agreement and service was performed without my consent. First they tried to show that I was wrong, that they had authorization to go there (my house) whenever they want (say what??? my house? Are you kidding me? After a written request from me asking you not to go???)… after fighting, they said it was their mistake — and in order to fix things they would not charge for the service (service that I specifically requested not to be performed).For my surprise — they charged for the service anyway. I complained one more time and was told by Doug, the branch manager, not to worry about it. Now, for my surprise the collection was sent to an agency — putting pressure for me to pay or it will affect my credit history. Please, do not invite this company to your home (they are worse than pests). I’ve changed to the competitor (Ter…nix) and I am very happy with their customer service.

I don’t know what it is with this office, but I’ve never experienced such a disconnect between the staff and its field people. I’ve also never had such a hard time getting straight answers about our contract details. Our rep is as nice as can be but they can’t seem to get their scheduling on track. I have to maneuver my job and three cats (removing them from our home for service) which isn’t easy and you would think they would take that into consideration — but they continue to not follow up and not follow through with times. Our bug problem has morphed into a bug service problem.