Orlando Metro Gymnastics Baldwin Park

My daughter has been doing gymnastics at Orlando Metro for three years and she enjoys it and is learning a lot, which is why I will give it two stars instead of less.
But as a business it is a scam. I understand that a businesses needs to make money and running a big gym is an expensive proposition, but I respect businesses that charge based off of real services offered and are open about the reason for the expense.
My daughter has been charged $ 250 each year to make a small banner with her picture on it. This is a requirement in order to be on the team, and this year the price went up to $ 500. There is no reasonable explanation to charge $ 500 for a small banner, except that they know that by the time my daughter gets to this level it is almost impossible for us to take her out of the gym.
I feel like this is Orlando metro gymnastics has taken advantage of my love and commitment to my daughter and has grabbed me by the financial balls and is squeezing…

They changed coaches for my 6 years old class every other week it felt like. In the time span of a year there she went through at least 5 different coaches. Not good to have that much change! Every time a new one came in it was like they started from scratch. Sad but I had to take my daughter out.

so, this is review #2 here for us. we came last summer for camp and while my daughter loved it, you can see from review #1 that i was less than enamoured. the feeling continues.
show up for the first day of camp at 7:30 (when campers can start being dropped off) to a dark building. five minutes later the manager lady strolls up from the back door with her 7 – 11 coffee and breakfast in hand (how nice for her… i wish i had had time to stop for breakfast) with not so much as a word of apology for her tardiness. i get that it is only five minutes. but you are paying for a certain service as a customer, and at a premium price here. my time is valuable too. and again… this is a facility that will charge YOU by the minute if you are not punctual.
lesson learned.
and again… check out the filtered reviews.

I write this review with total awareness of how a business is affected by negative comments and would always give a business the opportunity to right a wrong before posting. With that being said, I feel other customers should be aware of how absolutely rude the management is at this place. My daughter had attended for almost 2 yrs. The coaches were always polite but they changed so often that my daughter never really felt a connection or bond with any of them. Week to week it could be someone new which I think for kids can be difficult to adjust to. Her skills also seemed to never really develop more then a cartwheel or back bend but since she was just interested in learning the basics and not competition, we continued to attend.
There were also months that they would close for 2 weeks at a time for camps. So I was basically paying $ 85 for 2 lousy 1 hr classes. That too was a hard pill to swallow.
I too, like other posters, had the horrible misfortune of attempting to cancel my membership on the 2^nd day of the month, since the 1^st fell on a holiday and they were not open. Boy, did they give me the cold shoulder and treat me like a piece of crap. NOT KIDDING. I didn’t know if I was going to cry or scream. I had lost my job and knew I could not continue the $ 85 fee (for once a wk classes). I asked to speak to the manager privately, she would only talk to me at the front desk, in front of everyone. It was humiliating. She flatly refused any sympathy or advice. Granted, I’m aware I signed an agreement but I had no idea how horribly I would be treated. I then asked her if I could contact the owners and she said «you can try but don’t expect anything». Wow. I immediately regretted ever giving them my business.
I did email the owners, twice, and was never given the courtesy of even a response. I hope any new interested customers are Unilocal users and inform themselves before they join this gym.

I just got back from a mommy and me swimming class with my nine month old son, and had a blast! Our instructor Jill was awesome and even though it was a group class the instructor made sure to check on me personally as it was my first time.
We tried various games and activities that were perfect for the 6 month to 5 year old range. Kids practiced floating on their backs, getting ears wet, getting in and out of the pool, searching for toys above and below the water, and kicking arms and legs while on their bellies.
Group classes Four times a month are 74 $ (once a week). I know I will have to miss a class soon for vacation so i’ll update with customer service experience.

The facility at Baldwin Park is impressive, and the camp has been a lot of fun for my daughter this past week. I love that they have a little pool to swim in and it’s in a wonderful neighborhood with a nice group of kids and competent and friendly camp instructors. A big however, though… the managerial staff upfront is often unfriendly and sometimes unreasonable with their policies in my opinion. Three times in one week I“ve left frustrated at their tone of voice or when inquiring about something. We bought a $ 30 leotard today, and since I pulled the tag off to pay it was unreturnable or unexchangable 5 minutes later when my daughter tried it on to find it didn’t fit. «Sorry, you can’t return it.» was all I got from Dawn, the manager, with a smug look on her face. Yesterday, I was 12 minutes late picking up after getting stuck in a traffic accident, and I got a nasty «You’re late» and had to whip out my credit card immediately to pay a $ 15 late fee. Quite frankly, I“ve never been treated so dismissively at a children’s facility in my life. Although my daughter has enjoyed it, I will not return again. There are too many other nice places which are happy to accomodate us and who would appreciate our business. Beware of this place if you are a stickler for customer service, because this place has zero. It’s really a shame, as this place has such potential, and I had planned to have my daughter’s birthday party there, but I wouldn’t dream of giving them our business again. A note to the owners: if you want to be successful, you should re-​think your approach with customers. Remember, it takes one bad experience for a person to tell 7 people!

Stay Away!!! This place only cares about money and not the safety or concern of your child. I saw once child rushed off by ambulance due to exposed metal on the equipment and cracking the head open. Then another child’s (during swim lessons) mother jumping into the pool to help her kid from drowning! I heard the management is terrible and people come and go. I’m taking my kid somewhere else! (Not to mention you have to miss two classes to make up one!)

The newest of the Orlando Metro Gyms. This one is 13,000 square feet and has plenty of room for the state of the art equipment. However the coaching is what makes a Gym stand out and this one has an outstanding staff. All the Metro Gym’s excel at getting top performance from your kids.